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Noracora

3.3

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Noracora Reviews Summary

The company has garnered mixed reviews, with customers appreciating the variety and style of products, as well as some positive experiences with customer service responsiveness. However, significant concerns arise regarding product quality, inconsistent sizing, and lengthy delivery times, often exceeding several weeks. Many customers express disappointment with items not matching online representations, leading to frustration over returns and shipping costs. Overall, while there are loyal customers who enjoy certain products, the prevailing sentiment suggests a need for improvements in quality control and customer support to enhance the shopping experience.

This summary is generated by AI, based on text from customer reviews

service
2,221
value
676
shipping
695
returns
497
quality
4,831

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194,459 reviews

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Georgia
1 review
2 helpful votes
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Cheap
June 1, 2021

Terrible return policy costs more to send back to China than the $167 worth of clothes I'm stuck with. Sizes stated runs large so downsized one. They are made to fit asian women. Will not use again.

Sorry that you are not satisfied with the item(s).

Please note that customers must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.

Our return center is located in Guangzhou, China.

According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.

Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.

If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: https :// noracora. Com/information/Return%20Polic

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 2, 2021
Jules R. Noracora Rep
over a year old

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We have refunded the partial money you accepted. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Stay safe and have a good day!

GB
1 review
0 helpful votes
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I received my package and it was stolen. So, I wrote to them just to check with the courier company if it was actually delivered or not. A week later, to my surprise, I received an email saying that they could not confirm if my package was lost or not. However, I would be reimbursed for everything. That's why I preferred to buy them again.

Date of experience: May 1, 2021
California
1 review
0 helpful votes
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I purchased shoes from them, and upon receiving it was extremely disappointed in the quality, misleading color advertised on site, shoe was much larger than the size I ordered. Worse than that was when I asked for a refund, they said they will only refund 15%, and I would have to ship it back to CHINA at my expense (which I found out was $27). The item itself was cheaper than that!. If that wasn't bad enough, they told me I have to do this all within 15 days (it wouldn't have even gotten to China by that deadline). They set this whole system up to ensure there is a very slim chance of them issuing you a refund at all! They pride themselves in excellent customer service, yet NOTICE THEY DO NOT HAVE A CUSTOMER SERVICE NUMBER, and no customer service at all through email either, which is their only way of correspondence all this time. Horrible, unethical, outright thieves! If you go to other sites for reviews you will see many other horror stories like mine. The true reviews.

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2021
Jules R. Noracora Rep
over a year old

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint, we`ve sent you our solution by emai and we didn`t hear anything back from you. We`re still waiting for your reply.

You can also email us regarding your request or complaint, we promise we`ll take good care of your request. We`ll try our best to improve your shopping experience.

Any problems, you can email [email protected] for further help.

Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Stay safe and have a good day!

New Mexico
1 review
41 helpful votes
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I ordered a pair of shoes from Noracora last month. Shipping charges were very expensive (nearly doubled the cost), delivery took weeks, shoes were sized too large, and, if I wanted to return them, I had to pay the return shipping cost to Guangzhou China! I opted instead for the lousy 15% "alteration" refund (like you can alter shoe sizes) and will give the shoes away. This was the worst online shopping experience I've ever had.

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2021
Jules R. Noracora Rep
over a year old

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We have refunded the partial money you accepted. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Stay safe and have a good day!

California
3 reviews
2 helpful votes
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I bought two dresses that don't fit and have sent 5 e mails and have been totally ignored. My suggestion is to stay away from
This company or if you must buy from them do it on Amazon where returns are easy.
I am very upset and plan to take this to
My credit care company when I get my next bill.
THEY ARE REALLY BAD Even though they say EASY RETURNS. What a lie!

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2021
Jules R. Noracora Rep
over a year old

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

You can email us regarding your request or complaint, we promise we`ll take good care of your request.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Stay safe and have a good day!

Utah
1 review
0 helpful votes
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The quality of the clothing fabrics in this online boutique is very good, much better than what is seen in the photos and they look very good. I also like how detailed they are with the shipment of the order, with a nice bag, just as it came out of the store. I am looking forward to shopping on the internet again in no time.

Date of experience: April 30, 2021
Pennsylvania
1 review
0 helpful votes
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Beat Shoes 3 pairs
May 30, 2021

Too small. Extremely poor quality. Looks & feels hideous. Pics look amazing. Product in person is worse than buying from the dollar store, flea market and consignment shop. I have NO IDEA what kind of material they used. I bought 3 pairs. All 3 pairs are horrible. Shipping took 25 days from CHINA, I made an account. I can't sign in. Forget password link is a hoax.
I got beat. Take my advice. DO NOT ORDER FROM HERE Don't make the same mistake I did. Save your money and time and shop else wear. Disappointed and very unsatisfied.

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 29, 2021
Jules R. Noracora Rep
over a year old

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We will always think of ways to make online shopping at NORACORA easier.

Any problems, you can email [email protected] for further help. You can also chat with us online.

Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Stay safe and have a good day!

Poland
1 review
0 helpful votes
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They estimated that the shipment would take two weeks which was already faster than I expected considering that it was sent internationally, the dress arrived a day earlier as expected.

Date of experience: April 29, 2021
Florida
1 review
0 helpful votes
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Clothing not as pictured, material is substandard- very difficult to return spent $49: to return $105 order. The process took days just to get a return address in China- company offered $35 to keep items but I wanted to spend money in an attempt to get some level of satisfaction.
Can't show photos— package on the way to China

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 29, 2021
Jules R. Noracora Rep
over a year old

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We have refunded the money you. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Stay safe and have a good day!

GB
1 review
0 helpful votes
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After receiving two dresses that I had ordered for my birthday, I was really happy because my skin did not react to them as it does with other fabrics. This online boutique was truly wonderful, and its quality along with empathy and kindness were greatly appreciated. I am 100% lover of this website

Date of experience: April 28, 2021
Pennsylvania
3 reviews
0 helpful votes
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Think Twice
April 28, 2021
Updated review

Didn't fit. Don't like material. Want to return.
Waiting for instructions to return.

Date of experience: April 28, 2021

Great
March 30, 2021
Previous review

Great. Check out was a little challenging. That's why I left my order. So glad you reached out to me to complete order.

Date of experience: March 30, 2021
California
3 reviews
0 helpful votes
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I thought the ordering was relatively easy. But some pieces look like things i wouldn't have ordered after they arrive.

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 27, 2021
Jules R. Noracora Rep
over a year old

Thank you for your feedback. We wish you a pleasant shopping.

We`ll keep improving our service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

California
1 review
0 helpful votes
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The pants were exactly as advertised and arrived very quickly, nothing happened, I looked for the clothes easily and they were available in the required size on this website.

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Amazing
May 26, 2021

The customer service on this website has been so helpful, they have had a hard time receiving my order and they have been very kind with all my questions and emails. I love it definitely recommend it :))

Date of experience: April 26, 2021
Massachusetts
1 review
0 helpful votes
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Terrible quality
May 26, 2021

After waiting since April 4th, I received two very cheaply and poorly made dresses, today, April 26th.
One cannot possibly be the right size and will not fit. There is white, sloppy sewn seaming around the pockets, and cap sleeves. The fabric is so cheap. The other dress is very sheer and will be a beach topper if it even holds up. I hope to be offered a refund, but the shipping time and communication from them is very poor.

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 26, 2021
Jules R. Noracora Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Have a good day!

West Virginia
1 review
0 helpful votes
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Ordered several tops, got the first two. Very disappointed. Advertised as cotton, got polyester. Very Cheap! Makes me wonder if reviews are legit.

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 26, 2021
Jules R. Noracora Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

But we haven`t received your return request yet, you can submit your return request in this page: https://noracora.com/order-query. Or you can email us at [email protected] or chat with us to complete your return process. You can email us regarding your request or complaint as well, we promise we`ll take good care of your request.

We`ll keep improving our products, delivery and service. We tried to you contact you by message, but we didn`t hear anything back from you. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Have a good day!

GB
1 review
0 helpful votes
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I love everything about this online boutique, from the clothes to the accessories. I recommend them to girls of all ages. Formal, daily and festive clothing. Keep up the good work, i lovee

Date of experience: April 25, 2021
California
1 review
0 helpful votes
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I bought a short one in this online boutique. The quality of the clothes is good. There is no (standard) shipping cost so that's great. I love the designs and the constant updates.

Date of experience: April 25, 2021
Pennsylvania
1 review
0 helpful votes
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Still waiting to receive an order I placed over 30 days ago. And I didn't receive the 20% discount shown at checkout and tried to cancel. Filed a disputed and was told I would have to wait until items were delivered. I was also told if I cancelled I would not receive refund.

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 25, 2021
Jules R. Noracora Rep
over a year old

Thank you for your feedback.

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

Did you click on APPLY button to activate your coupon code? What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.

FYI. Regarding the promo code, you`ll need to enter the code number before you checkout, and then click Apply to activate the use. Please make sure the discount code number which you input is correct.

If you forgot to input the code number, you`ll miss the chance to enjoy corresponding discounts. Also, multiple discount codes cannot be used for the same order. Hope for your understanding.

You can cancel your order without reasons, you can learn more about our cancellation policy here https :// noracora. Com/information/Return%20Policy

Hope my reply could address the problem for you. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Have a good day!

GB
1 review
0 helpful votes
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100% recomended.
May 25, 2021

I have ordered from this online boutique 2 times so far and I love the beautiful and affordable clothes they have. The size is sometimes small, so it is better to always increase one size.

Date of experience: April 25, 2021