Noon

Received damaged product from NOON on 18 july 2023, i informed about this 19 july, after two week the send me massage they will return the product., but till now(11 AUGUST 23) no one is contact me regarding this,
MY SUGGUSSION IS DONT BUY ANY THING FROM NOON.
Thank you

They cancel my order because they cant reach me thru call.now my question why u dont want refund my money for what reason.is this scam,i paid thru card,im waiting for 2 hours for the respond regarding this issue what is this

Worst experience. I have not subscribed for noon one or anything like that, yet they directly deducted 15 aed from my bank account without any confirmation or permission, when asked for a refund they said they cannot help.

I would suggest my friends, family and everyone not to shop from noon. Pathetic customer support.

I have Ordered(Attached Invoice) EZVIZ Camera(C6N 2K 4MP Smart Indoor Security Pan & Tilt Camera), Wireless Bluetooth headset and SDcard.

Shipment Date is 2023-04-02, Shipment ID: NSAF*******555.

I have received the Camera, Wireless Bluetooth head set and SD Cards with the same shipment on Date:10 April 2023. Apart from Ezviz Camera i am satisfied with the rest of the items.

Camera Clarity, Night Vision are not clear as per mentioned Specifications(4MP),it was like 2MP Camera Clarity.

Hence I raised a return request RASAF*******. While doing the return request, unknowingly I have selected.

Return Reason: Item No Longer Needed.
Issue Type: I changed my Mind
More Information: Night Camera Clarity is liek a 2MP Camera. Face Image not capturing.

My Return Request was "Declined" Stating that We can only accept items in their original condition; unfortunately the condition of the item you returned is within our policy.

I made a call to the customer care number and explained the reason for the return request but since i selected the option wrongly they said they will not be able to take back the item. I agreed and since i am going to india i asked them to return me the item after i come back to Riyadh on 29th April,2023. Since my Travelling date was on 12th April.Customer Care Executive informed me like no issues they will try to deliver the items to my address after i come back, and she said like if the customer is not reachable it will be handed over to warehouse and it will be returned back to customer based on request.

When I was in India, the delivery guys tried several times through whatsapp and each time I clearly explained to them that I was in india. Chats are available for reference.

After i reached Riyadh, 5th May i contacted the Customer Care Executives to redeliver the Ezviz camera and the customer care agreed to send it back but already from April 29th it showed out for delivery in Noon and till now i didn't receive the item back. I Contacted Noon Customer Care, Raised Complaints many Complaints and many emails apart from Apoligies, i am not getting any positive response or Amount Refund. I am not sure where it is and I doubt the delivery of Noon.

I am ready to go and collect the items from any location but no responsible answers from NOON Executives.

I am using the Noon Service from the beginning and this time I am very much fed up with the service that noon is providing to the customer and going forward i think twice before ordering in Noon.

Really, I feel like I was cheated by Noon and Noon Delivery.

Name: Kwaza Hussain

CS is worst and good in reading the templates of the system. Product ordered, amount deducted, but still the product is not shipped even after the delivery date. Noon is one of the biggest money making scam company..

While booking it's show tomorrow it will be delivered but after 4 days also not delivered. Customer service also weak response... Unsatisfactory results

They have products for a good price, very cheap, and arrives quickly, unlike AMAZON! They ship in 2 weeks or less, ( if ur in saudi arabia) in my whole time my order only got canceled twice.

Je suis vraiment déçue je reçois ma commande la tablette ne fonctionne pas et pour le remboursement c'est toute une ridicule histoire

مندوب التوصيل تعامل 0 لا ادب لا اخلاق جاب طلبية لمكان شغلي لان عندو طلبيات غيري لما تصلت عليه قال انا رحت خلاص قلت ليه كيف وانا بستن طلبية من اسبوع قال اتصلي عل costumer care لانو عارف رقم مايشتغل فيني اعرف ليش رقم خدمة زباين ماتشتغل يعني تطبيق كبير متل نون ورقم مايشتغل

I signed up for noon 'one' and purchased an iPad with express delivery. The address i used was my office address. It's almost 5PM and no one came. I requested for customer service to call me which they did. I was assured that it will be delivered before 6PM. I waited in the office beyond office hours hoping to get my order. Long story short, i didnt get it and got a text at around 11PM that it will be delivered but again, never came. I changed the address to my home address so they can deliver it any time, still, no one came the following day. And as of this writing, after tracking the delivery, it will now be delivered by Monday, which is 5 days after i ordered. I mean HOW IS THIS FREAKING EXPRESS DELIVERY?!?!?!? Agents are rude. NOT WORTH IT. I WILL NEVER RECOMMEND NOON EVER! THIS NEVER HAPPENED TO ME ON AMAZON. AT ALL.

Signed up and had to have heart surgery right after. Never got any type of trial. Never got to find out what the company was about. Charged my card and refused to refund my money. DO NOT TRUST THIS COMPANY. VERY UNFAIR. ALL I ASKED WAS A CHANCE TO FIND OUT ABOUT THEIR COMPANY, BEFORE BEING CHARGE.

I should have seen all the bad reviews before even ordering from here

I ordered yellow mangoes and received green raw mangoes and they dont want to return it because raw or not they are still mangoes thats the mr raid from complain department told me pls be carefull when u order any thing from here because if its gud or bad they will not return it instead he wants to give me back the 3 dh service fess can u believe that

I have shared the pictures of what i ordered and what i received

19/05/2023 I have received black and decker blender from noon.Only one time I used it and it was broken.And also I throw my box because no need to keep empty box with me I trust noon and black decker but they refuse to replace or refund my cash without box.Well disappointed this crazy app and this brand.Please do the needful as soon as possible.

I bought a Samsung mobile through noon and the seller is noon it self (not from other seller). I received it yesterday and it was no working and I called them and they advice to call Samsung store. I went to Samsung store and they checked the serial number and told me that the phone was used 3 days ago and checked the phone it was not a real phone it was a demo.and the serial number doesn't belong to this device!

7 days,,,, many phone calls to Noon customer care,,,,, multiple emails,,,, still problem not solved.

The story: received a 1star energy efficient AC for the order placed for a 4star energy efficient model.

I am receiving same reply from noon followed by each email. But I haven't received a solution yet.

I would like to say that the support Noon provided is pathetic.

How customers will trust you Noon?

Today I received a call from Noon staff who offered me AED 75 as compensation and then he raised it to AED 100. Then he asked me to keep the wrong product which I got from Noon.

I hope the Noon team has the minimum knowledge to understand that the wrong air conditioner model with a 1-star energy rating will make a 30% increase in electricity consumption.

Considering these facts, I am not ready to agree to any compensation deals keeping the wrong product with me.

Noon may better consider replacing it with the correct product and then compensating me for the inconvenience caused to me and my family due to the fraud deal done by Noon and seller.

This company are scamming thieves that will take your money but not give you the product you paid for.
I would not purchase anything from them if you do not want to get in to difficulties trying to get your money back. They do not care about the customer. Once they have your money thats it. Business ethics are simple, treat your customers right and they will come back. Noon do not understand this.

Hi,
I had purchased a Macbook Pro, via your site: NAEF*******178

I received it, unpacked it, checked it, It was not delivered as per the Product Post description,
I repacked it and submitted a return request over the Noon site, and reported facts as below:

"I have to return my recently purchased MacBook pro, because it was not delivered as per
Noon Product Post/Ad description that says its of year 2012, hence the MacBook pro i received.
OS says its of early 2011, 2ndly there's a fault found on the product that the screen module/part.
Has a play of about 15 degrees in it, that it doesn't stop on a position, leaning about 15 degree.
To backward!

Next day it was collected back the Noon delivery team,
I kept on asking Live chat that when my money will be back, as i have to buy another one, later
I saw over my account an update as below:
"Declined: This item is not eligible for return as we can only accept items in their original condition.
Unfortunately, the condition of the item you returned is not in line with our policy We will ship the
Item back to you"

I was just wondering why Noon's expert team Declined and reported falsely - hence it was returned.
In same state - and in just 10-15 minutes information check by Mac OS what was happened to the
Product state indeed?

Later I took Live chat help again - and told them the facts, they opened up some ticket number and
Said it would be taken to consideration again.

Today I chat with the Supplier via What's App - they said no issue, my money shall be returned and
Then I can order another one.

So Im still waiting what Noon's experts and customer care is going to do with me in this regard!

Today they have sent it to me again, explaining same thing the QC checking process went through - Hence I found even my repacking was not reopened - my packaging tapes were not teared off!

Zero for service for everything. They bring the wrong items. They come always later than the due date a week later. The customer service are dead bodies who will do no $#*! but to everytime say only we will raise a complain within 48 hours u ll get a response. If u ever get the call they will tell u again a stupid story. Never will they solve any issue. They will kill customers nerves and never fix any problem. They r not professional. If you want to get blood pressure body tension and a heart attack and never get what u ordered delivered chose Noon. They r as usuels as their name.

I purchased some products on march 12 on same day i cancelled two items it was paid online. So they promised me that i will het my refund within 7 to 14 days which is not refunded till now (April 18) Customer service is too bad. I am waiting to get my refund more than one month still they are asking to wait 48 hours to update. We will not trust this app again very dissatisfied will not order again. You have loose your regular customer. Please dont mention anything THAT YOU CANNOT DO IT