Noon

Never use them …. They will make your life hell. Unprofessional staff… least bother about customer. Worst part they use one way communication

If there is an option to choose zero stars, I would choose. The worst customer service ever.
I ordered a TV ON 12th November, and it was supposed to be received on 13th November but unfortunately, till now I didn't receive it, and when I tried to contact noon customer service they didn't help me
I will not recommend anyone to use noon
Bad experience and bad service

This company will scam you once they get your Credit Card you will forever be
Charged and CHEATED out of your money! I tried the trial and didn't like their food logging system so I cancelled before the trial ended. Then, I was charged 3 month membership so I decided to give it a try despite the fact I had previously cancelled! Then, about a month in, I carefully cancelled, again!
BAM! 3 months later they have scammed me again with another auto renew! They will not refund!

I've ordered so many items more than 300 AED. They haven't delivered yet and whenever I call the customer service they tell me lie and they say it's on the way. They took my money but didn't deliver my item and they removed my order from the app. It was my big mistake that I trusted them.

Amazon is much better. Noo. Drivers will ask for location and inform of delivery time. But they never deliver they block mcustomers numbers. I still did not receive my items.

I bought a google pixel 6 pro in May 2023, after 4 months, In September 2023 it's speaker and microphone stopped working after a security update. I complained to noon and a delivery person came to pick it up since it's still under warranty. After 2 weeks it's returned saying there is a physical damage and warranty declined. The physical damage they pointed is a microscopic scratch in the chrome edge of phone which can't be even seen. Anyhow when I gave the phone to delivery person there was no such scratches. So I contacted customer care and they said usually they take pictures of phone at warehouse before sending it to service centres, they will check it and revert. After few days they called and said the damage happened during transit. The warranty claim team is not ready to take it's responsibility. I have been contacting noon customer care since many days, all they say is warranty declined but not ready to take it's responsibility nor give me a solution. They also said it's already repaired from outside which I didn't. I assume they made a physical damage to my phone to decline the warranty claim... Noon please stop scamming your customers.

Edit: noon stop copy pasting your lame response when I have clearly said that there was no physical damage when I gave my phone to you for repair. Your customer care also agreed that it could have happened from your side while transit. And you people haven't even responded to our previous email. Scammers

Be warned people. Noon will sell you fake, illegal products, they will tell you they're refunding your money, but actually hold it in a wallet. Unless you notice and spend days trying to get their awful customer service department to do anything, then send all your bank account details (despite the fact that your original purchase was made by card and they already have them), they hold the money until it conveniently EXPIRES and then they keep it! Their consumer treatment is wrong on nearly every level. They are operating in a highly unethical and unscrupulous manner. DO NOT GIVE THEM ANY OF YOUR MONEY!

I am writing to express my dissatisfaction with the recent PlayStation 5 order I received from noon.

There was issue appeared to me after 5 minutes of using the PS5 "The PS5 consoleis too hot"

The biggest problem and really make me tired is contacting noon Customer service to return the order and how i faced nightmares because of handling of the return process with the customer services.

I ordered PlayStation 5, controller, and FIFA24 CD (pre-order)

Condition of the Product:
* When I received the PlayStation 5, it was not in its original noon packaging.
* The product appeared to have been wrapped unprofessionally with plastic film, which raised concerns about its condition that it seems someone return the item to noon and they wrapped it again and shipped it to me.

Product Overheating:
* After trying to set up the console, I encountered an issue where it displayed a message stating, "Your PS console is too hot," within just 5 minutes of use.
* This issue persisted even after giving the console time to cool down.

Return Process/nightmares process:
* I followed Noon's advice and initiated a return request.
* I packaged all items, including cables and rubbers, exactly as they were received and returned them.
* On 25.09.2023 A representative came to collect the items, and he confirmed that all the items were in good condition.

Delivery of Replacement:
* A representative came to return the same item, and I refused to accept the same product as it was delivered in the same unprofessional manner, without noon packaging.

Due to these ongoing issues and concerns, I have decided not to proceed with this order any further and to keep only the separate controller and the FIFA24 CD as I didn't face any issue yet from both.

A threatening call came to me from the complaints supervisor who clearly said "I will writenow that you rejected receive item and we will send the item to warehouse or their store then you will loss the item and the money"

So I followed his instructions and I understood that once I will receive the item I have ro call noon again and request for return again without to open the box or use the PS5. Simply they said receive and call us and don't use it.

Again I follow and I received and I raised another request and they said 3 days we will contact you now almost 5 days.

Today Friday 06.10.2023 at 14:28 Hrs. Finally I received a call from noon. But a new surprise appeared that I have to open the box and use the PlayStation and if they message appeared again? I need to take picture.

NOON forcing me to use and accept unworking product costing 1,579 AED

Never ever think to use Noon, my highly recommendion delete and deactivate your account with noon

If there is option to choose zero star, i would choose. The worst customer service ever. I ordered a mobile with 2299 dirhams and received headphones! When i contacted the customer service they told me the complaint is raised and someone will need from 2 to 3 days to contact me then 2 to 3 days to return my money! When i ask for a manager to speak with, they told me no one is available they will send a message to the administration and they will contact me after 24 h!

I did 2 transaction with Noon.com where I purchased a laptop and then cancelled the item and purchased another laptop without waiting for refund for first purchase and I did the mistake because I am still waiting for the money to be returned but still not. Another transaction where I ordered a phone but it was some mark the screen so I raised the return request and without waiting for the return I ordered another phone. As expected no one come to collect the faulty phone so far. Noon has worse return and refund policy. Will not buy anything again.
A VIP customer.
Shahbaz Ahmed Ghias.

Placed an order and the product was supposed to be delivered the day after. Out for delivery notification was shown the next day without any delivery. Product was still not delivered the next day also. Even after contacting customer service, there was no update. Finally cancelled the order. I am supposedly a "VIP" customer!. Will stop further purchases and switch over to other e-commerce platforms.

Very good good customer service when it needs there some issues but is ok not bad the delivery time very fast in 15 minutes

This has happened to me quite a number of times. The prices shown in the app for restaurants with offers are astronomical and even after 50% discount, the price is much higher than the actual price of the product.
One example, i happened to order food from a restaurant with Noon one which has free delivery and it said there's a discount of 50%. The restaurant sent me their menu card since they knew that Noon was scamming us and I could see the actual price of the product was just AED 49 whereas I paid AED 65 after 50% discount. I wish i had an option to sue the company for fraud.

I ordered the phone which is not chip and delivery should be fast on next day, so first time they just transfer my order delivery for the next day, next day they called and again postponed my order to the next day and like this was 3 times, I should cancel this order.it is awful and waist all me nerves. Can't recommend it to anyone even if the price us good.

I ordered something from them, but they didn't deliver it to me and when I call they keep telling me different stories and false promises they really bothered me and I am not shopping from them anymore.

I have contacted more time with customer care no use. Noon-cheeting complaint about giving a fake offer
Order ID: NAEF*******481
Then there is no solution from your side for getting my mini printer. Then I go to the Dubai consumer complaint department.
https://consumerrights.ae/en/Pages/complaint-registration-process.aspx
I needed my newly purchased mini printer.

I ordered chicken shawarma but got beef. Noon wouldn't accept their mistake! No replacement or refund offered.