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The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.
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Do not buy from this co. You will never get your money back. I emailed them after a month as received no response. They said no manufacturing fault and asked me to pay for the postage again to return the model.
A lot of unique rc models! They have rc models galore. From drift cars to rc tanks to model airplanes and helicopters. Nitrotek is known for quality that is nearly old-fashioned now. It has quality models that engage kids, courteous customer service.
Nitrotek has an incredible selection of rc models for kids of all ages, exemplary service and very reasonable prices. The selection of goods is as big and impressive. You could probably find EVERY model you've ever dreamed of... tanks, planes and cars, etc. I'm sure there are lots of hard-to-find collectors' items in there.
A cool R/C shop (rc cars and rc planes galore)! They have a great selection of some nice moderate-high end developmental R/C toys. As much as I love their merchandise - I can always buy stuff online like everyone else.
I brought a build it yourself rc car for my son for Xmas. He spent 10 hours building it only to find missing parts / incorrect parts for his model. I phoned the technical support line that was supplied in the manual. After phoning several times you are put in a que longest I spent trying to speak with someone was 2hours 45 minutes. When they did answer I was told thes is a sales line not a technical support line you will need to create a ticket on our website. Once I had created this I then had to wait 7 days for a response. Over the next 3 weeks I did nothing but argue via email about what was wrong with the car. They eventually decided it was the wrong gear had been sent out and said a replacement had been ordered. 7 days later I was still waiting for the missing parts and replacement gear so I emailed them again to ask how long this was going to take. A few days later I get an email back saying the gear is not the problem it's the wrong chassis. This whole drama went on for a total of 2 months to get the replacement parts. Once there's arrived and fitted the car was completed. However it did not work, I emailed again and I was told I had done something wrong and not followed the instructions. After getting no where with this company I took the car to a recommend hobbies shop, who where very helpful and had a lot of business from customers who had brought from these cowboys! For an extra £35 the went through everything electrical and informed me that the program that runs the computer was wrong the fixed this and I have no issues with it since. I will never buy goods for this Cowboy company again they don't like to help or admit there wrong. I advise anybody thinking of buy goods from this company to spend a little more at a local hobby shop to get much better value for money and a hole lot less aggregation and a happy child!
Sent wrong parts and Texan I purchased had faulty parts. Parts returned and still no response after over a month since I complained and received my ticket. There complaint ticket system is just to delay you and hope you go away
Do not buy from these guys - their service is the worst I have ever had - I have been trying to return a defective RC car since Xmas and they send me in circles not letting me return the car, and won't even provide the replacement part. I will never buy anything from them again!
Horrendous company to deal with. Supplied a faulty tank, struggling to get refund
Visit it online looking for a few tools for my rc car. I love to buy model kits and spend the weekend(s) putting them together, so this is the store we always visit to buy our rc models. They have a huge selection of model kits, RC cars, tanks and accessories, kits, and just about everything in-between. I highly recommend Nitrotek!
This is an out of the way hobby shop that deals with RC airplanes. They've never failed to have just the right widget or part I need. Tight quarters, great service, great selection. They always have unique toys. I've had good luck finding parts for Cessna plane and all other "standard" rc parts. Give them a visit.
These guys are great. They have a decent selection of rc car, plane parts and Drones. Prices are very competitive also. Definitely more into the Drones than anything else but they had it all.
Bought car for son for xmas got intouch with then got told to go to u tube and check there to see what up with it, i want this piece of crap returned, i have spent hundreds of pounds on this site for my helicopters that will stop now, so please stay clear customers service very rude
8 months for return of an rc car, unhelpful and rude customer service and company.
What a disgraceful company!
I ordered two nitro remote control cars from you (order number #*******) at considerable expense, over £350,00, for Christmas presents this year. After opening them on Christmas day neither would run despite watching your DVD, visiting your website and watching scores of videos on youtube. Five hours later I decided to give up, causing misery to my son and nephew on Christmas day.
I have been trying the car (Condor pro) constantly since and have discovered that it is not possible to blow through the connection between the rubber tube and the top of the exhaust. The car will start when primed but cuts out almost immediately.
My brother in law has the other car (NBC Truggy) and has informed me he has spent over eight hours since Christmas day trying to start his and although it does occasionally start it also cuts out immediately and is incredibly difficult to start in the first place. Information I have researched from the internet says the car should not be this difficult to start as it comes pre set from the factory.
I have traced one of the problems back to a faulty exhaust (condor pro) The valve that connects the top of the exhaust to the top of the fuel tank is blocked. I spent £49 on a new exhaust from a different shop and the car started immediately, however during the first tank run in the gears stripped themselves without even touching the throttle! Would like either a replacement car or a refund or I will be going to trading standards as I was sold a faulty vehicle. The second car I was sold won't even start despite being primed (nbc truggy) research suggests these cars should not be this impossible to start and I would also like this car replaced or refunded and I will buy from a different company!
This is one of several attempts to contact your company! You have been deleting our emails and our Facebook posts. We have had no response from you.
Unfortunately 0 star ratings aren't available. Their customer service is attrocious, they try and fob you off continually saying customer service do not have telephones and only deal with email, this makes the whole process very painfully slow when dealing with returns/complaints.
My son purchased a 1/20 Airsoft BB RC Tank - USA M60 on July 21st which failed to fire after 6 BB (20 mins including some driving)
It was returned to Nitrotek as soon as possible requesting a refund as the tank failed so soon, and was not satisfactory quality or fit for purpose. It arrived with them within 10 days of purchase after waiting for return numbers and postage etc.
It took them almost 4 weeks to acknowledge its return and refused a refund offering to fix and return it, saying my son had possibly loaded dirty BB (they were brsnd new.) To cut a very long story short it took at least 10 phone calls, and the best part of 30 emails - until late December to get a full refund on the tank and a further week or 2 to get the return postage back.
They are the worst company I have ever dealt with by a very long way, they want to make your claim last so long you quit and take the repaired item back, they held £58 belonging to a dissapointed 14yr old for 5 months. If you have no product issues you may be OK, but my advice - avoid at all costs.
Very cool site. They specialize in model kits but they also have RTR models and some other collectibles. Prices are VERY good, like Amazon good, sometimes even cheaper! Such a top rc shop would recommend this shop to any rc head out here in the town.
Awesome site and selection if you are looking into purchasing anything from a rc cars to a rc planes. Their selection of rc cars is extremely vast and their prices are much better than any store in the town.
I mostly come here for large scale airplanes and they never disappoint. Come by and take a look especially if you are thinking about getting into the hobby.
This place is marvelous. Visit it online today looking for a remote control tank for my nephew. Find a cool Taigen tank. This coolest RC website is filled with windup remote controlled cars, vintage model car kits, helis etc
My kids have this expensive hobby and this is where I go to scratch their itch. You might also find some vintage HSP r/c kits that are long out of production. Great place to pick up really cool gifts. As far as hobby/toy stores go, Nitrotek is about as good as it gets.
Answer: Hi Chloe You can only deal this this dodgy outfit by email and good luck it will be your fault it's broke. Thanks john Am still trying 1 year on ha
Answer: Hi Kenneth, Your order has been held due to some issues with your address. If you could please respond to the email we have sent you as we will be able to proceed with the order. Thank you
Answer: I just preordered also but my experience has been okay I guess every experience is different dont let someone else get you worried let it play out and then you make your own decisions.
Answer: Yes got my car with free next day shipping and works great. The car is still breaking in but nothing negative I can say about the car and my overall experience with nitrotek! :)
Answer: When will my order be shipped? Emailed thebcompany twice still no respose
Answer: Good man. I think they are scum, modelsport all the way nitrotek in desperation
Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.

