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NitroTek Reviews Summary
The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.
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The check out and payment procedure was very easy to use. There was a choice of payment methods. When I chose the one to use it was all self explanitory. The process was quick. I received an email confirmation as soon as the payment was confirmed. I am a very satisfied customer. I am now eagerly awaiting my delivery.
Superb, mobile site had discount price but when i went to check out it had full price cost. Had to go to regular site to get discount. No biggie but needs fixing. Can't wait for my tank to arrive!
Really good product that my partner loves. Keeps him out my hair for a few hours hahahahaha. Would definitely recommend. Will be buying another at Christmas as a present thankyou
Good communication, item delivered promptly and as described. Offered best price option for delivery. Would definitely recommend for fast reliable delivery of spare parts for RC car. Only improvement would be to have free delivery for small packages.
*******
I had to wait 2/3 months for the tank to come back in stock. I hope it has been worth the wait. I opted for free delivery. My order number is *******.
Thanks, Nitrotek has the pieces we need and good prices! It's a good one stop shop for car needs.
Order number *******
Ordered RC truck on Sunday afternoon so eagerly awaiting free delivery Tuesday. Took advantage of weekend discount offer.My son in law ordered same truck so know it is a good model.
The order process from Nitrotek was smooth and simple to follow. The website is very well laid out, with excellent pictures of the products and very full descriptions of the component parts.
Pete.
Web site is excellent and well laid out making selection a simple process. Knowing what is in stock and available for shipment is a bonus. Can't wait for my order to arrive ref. *******.
I ordered the RC car yesterday, was entitled to free delivery looking forward to the car arriving got a very good deal
Excellent product selection, good useable website, friendly customer service!
Bought accessories for Bug Crusher pro
1. I really, really don't like that a full password for my new account with Nitro Tek was shown ***in full*** on an incoming email without warning - and people often use passwords for more than one site, making that potentially a $#*!-up of huge proportions.
2. If ringing for after sales service, you get put onto a sort of 'read the website/automated service' type phone message. Whereas if you are ringing to make and order you get through to a human rather quickly - I haven't any call for after sales service (I hope), but this handling of customers gave me a bad image of the company right from the start. Had I not been in a hurry I'd have looked elsewhere for the product. Testing after sales access before I buy is my usual way of vetting a company before ordering. I like to deal with humans.
3. Naming a price on a UK website without including VAT (such that pricerunner etc that then picks it up at the untaxed price) is a nasty trick to get people to your site. I'm not actually sure it's legal when offering goods for sale retail, but either way it's poor practice - yes it got my custom this time, but given a choice of anywhere else subsequently with similar prices, I'd probably buy elsewhere just on principle now.
4. When ordering it is not immediately clear what the postage price will be: I filled in a lot of info and made an order before it was refused when I clicked 'purchase', only to find the reason was that I had not been offered the postal service choices so the price was not yet made inclusive (as I later worked out after ringing/being confused by the refusal and what may have happened). So I had to do it all again and found that £6 plus was being added postage (plus VAT on postage, too). I wouldn't have been loath to pay that, but would have liked that, or a price example at least, up front.
5. A 'pick up free' service is offered - great, but it's not immediately clear which one it is/how extensive it is, so that one can see straightaway whether it's one I would use by choice or not, though it becomes clear later in the ordering process.
6. In the payment section it asks for 'credit card payment' or PayPal. Great, but when one prefers to use a debit card, one wonders if such is accepted... so why not (quite reasonably) entitle the section "credit/debit cards" or "card payment" so it's immediately obvious, or at least not more or less contra-indicated?
7. You get offered £5 for a review, take the time to write a considered review, then find that you have to sign up for Sitejabber. What that spies on, aims at me, how intrusive or not it is or not is an unknown, but I certainly was not expecting that kind of crap for my £5 - no advance warning. I'd never have done it had I known, but I'll post this to warn others - just lost another star there NitroTek... very poor!
Order number *******
Just purchased a Condor Nitro Buggy bundle special from Nitrotek.
The purchase couldnt have been easier & Nitrotek prices are fantastic.
Also got FREE Fuel & Starter Kit thrown in with the Deal.
Thank you Nitrotek.
Ordered and delivered in 24 hours. Excellent service. Great products. Just placed a second order today. Will continue to use Nitrogen.
My son is so pleased with his birthday money purchase from NitroTek! Fab value for money and super fast delivery... would highly recommend! Review from order number *******
Good range of spares for ACME Fire Wolf and reasonably cheap, postage is quite steep for such small items but overall pleased. *******
Good and helpful and friendly staff and fast delivery highly recommended great stock nice looking web site
Ordering from Nitro Tec, simply brilliant, spoke to Tom, explained what I was looking for sorted in seconds, makes a lot of difference to talk to someone who is very helpful, and knows what he is talking about well done Nitro Tec, Tom was brill.
Fantastic service brilliant and helpful always have the right my for my acme condor will be using them again
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Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members