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The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.
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Ordered a few times from nitrotek items always send out quick and arrive quickly will buy from again very happy
Fantastic store not my first visit or purchase. Impressed with service provider. Great prices and quaility rc gear.
I ordered a remote control car for Xmas 2017/18. Unfortunately it stopped working and was asked to send it back. They found the fault but said it wasnt a manufacturing problem so i was liable for the postage! As i have never got it working and is exactly as it came out of the box, i can't understand why i have to pay for the postage to return it back to me. I have no option to fork out £25 to get it back. Not impressed with the customer service...
Order no #*******.
The spark plug got here on time and it just good way how it got here and how well the Package was tidy thank you so much that means a lot to me
Excellent work and customer service rang and was very helpful and really understand give me parts numbers so i can order online
Fast delivery of RC car however bits missing from my original order. Problems with transmitter, problems with glow starter. I will have to pay to replace the junk that came with the car
Several days later and refund is still 'pending'... it turns out that my refund could take up to 30 days if paid via Paypal from a bank account...)o:
ORDER #*******
Was waiting for a RC car to come back into stock, got an email reminder and ordered straight away!
Great site and always great customer service!
Great prices and products!
Very big varitety and good shipping
Very helpfull over email and ordering over the phone. You can find everything you need for nitro/petrol or battery cars and much much more
The website is easy to use and the customer service is amazing my item arrived very quickly and when I had to return an item it was really easy and quick
First bought my acme racing nb16t about 10 years ago, great value. Just recently got it back out and pleased to see spares still available. Upgraded some parts and fitted 2 speed gear box, car excellent now, thanks nitrotek!
Order no *******
Ordering process was easy, large order was entitled to free delivery, package arrived promptly and in good condition, and an excellent product. Will shop with Nitrotek again.
Order No. #*******
A great RC Truck, my son really enjoys playing with it. He impresses people with it's wheelie skills where ever he takes it!
Review from #*******
Great products. Website could improve user interface to make the experience easier. First time buyer, hopefully will use again.
Order number *******
From ordering to having item delivered was extremely fast and efficient. Cannot fault the service I received.
Happy with a previous purchase so using them again. Good prices, lots of models to choose from and spare parts available too!
Good quick and easy service, good quality item and a fair price quick delivery will recommend to anyone been searching a while for the part I needed and here it was all along
I called nitro tek they answered quick and was helpful on the phone. Easy to deal with.This is my first car so am excited to drive it. I hope its reliable and arrives as described.
My son is going to love this item thanks for an easy transaction and looking forward to receiving my item thanks order number*******
Answer: Hi Chloe You can only deal this this dodgy outfit by email and good luck it will be your fault it's broke. Thanks john Am still trying 1 year on ha
Answer: Hi Kenneth, Your order has been held due to some issues with your address. If you could please respond to the email we have sent you as we will be able to proceed with the order. Thank you
Answer: I just preordered also but my experience has been okay I guess every experience is different dont let someone else get you worried let it play out and then you make your own decisions.
Answer: Yes got my car with free next day shipping and works great. The car is still breaking in but nothing negative I can say about the car and my overall experience with nitrotek! :)
Answer: When will my order be shipped? Emailed thebcompany twice still no respose
Answer: Good man. I think they are scum, modelsport all the way nitrotek in desperation
Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.

