Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of NitroTek

NitroTek

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate NitroTek?
grey stargrey stargrey stargrey stargrey star

NitroTek Reviews Summary

The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
212
value
209
shipping
203
returns
152
quality
188

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Nige F.
Unfollow Nige F.
Share Review
Report Review

Great Price
October 3, 2018

I have been looking for nitro r/c for my sons birthday present. Found this bargain with all the upgrades in the sale... too good to miss. Can't wait for it to arrive... dad will of course have to test drive to make sure it works...!

Date of experience: October 2, 2018
GB
1 review
1 helpful vote
Follow James l.
Unfollow James l.
Share Review
Report Review

The remote doesn't work with this car, I know that isn't directly your fault but what I think is appalling is the fact that you have a sales line to generate more money for the company, but you don't have a customer support line, just an email address which I will have to wait up to 24 hours for a reply.

Date of experience: September 28, 2018
GB
1 review
0 helpful votes
Follow Antony D.
Unfollow Antony D.
Share Review
Report Review

#*******

Fast delivery, car is very good quality for the price.
Had cheap ones before and were a knightmare to tune, no problems with the condor at all. Called me to tell me the colour I had chosen was out of stock promptly delivered the alternative colour I chose. Will be using them again and again!

Date of experience: September 24, 2018
GB
1 review
0 helpful votes
Follow Gavin H.
Unfollow Gavin H.
Share Review
Report Review

Simple and fast
September 23, 2018

Fast easy transaction with fast delivery have used before and will definitely using again...

Date of experience: September 22, 2018
GB
2 reviews
0 helpful votes
Follow Austin G.
Unfollow Austin G.
Share Review
Report Review

New order
September 20, 2018

Just completed order of RC Monster Truck
Great range to choose from and good price - Free next day delivery promised
Very easy - intuitive site

Date of experience: September 19, 2018
GB
1 review
0 helpful votes
Follow Martin M.
Unfollow Martin M.
Share Review
Report Review

My ******* purchase of a rotating work station in the sale was a great price and a nice easy transaction. This is a very reliable and efficient company, a pleasure to deal with. Martintheveg.

Date of experience: September 19, 2018
GB
1 review
0 helpful votes
Follow Luke B.
Unfollow Luke B.
Share Review
Report Review

Good experience
September 18, 2018

Very happy, good communication, easy to buy from and has lots of great product's. A more then satisfactory experience. (*******).

Date of experience: September 17, 2018
GB
1 review
0 helpful votes
Follow J B.
Unfollow J B.
Share Review
Report Review

Great service
September 16, 2018

Great support from the customer service team on specs and options I can't wait to play with the car. Checkout was pretty slick like super duper quick really - thanks

Date of experience: September 14, 2018
GB
1 review
0 helpful votes
Follow Muhammed Y.
Unfollow Muhammed Y.
Share Review
Report Review

Easy to surf (300022061)
September 16, 2018

I just ordered a rc nitro car, so I guess I have to receive it first in order to rate this site whether the merchandise/Commodity is good or not. As result I cannot give 5*. But overall I say the site looks legite and no scams.

Date of experience: September 14, 2018
GB
2 reviews
0 helpful votes
Follow Oliver K.
Unfollow Oliver K.
Share Review
Report Review

Order #*******
Bought from Nitrotek as I was bored of buying cheaper RC cars for my kids and not being able to fix them due to spare parts not being available. Unsurprisingly the children crashed and broke the car in rapid time. I have just ordered the replacement part and we will soon be crashing again.

Date of experience: September 14, 2018
GB
1 review
3 helpful votes
Follow J M.
Unfollow J M.
Share Review
Report Review

Rude and unhelpfull staff. Errors in there system and blamed customer. The worst company I have ever had to deal with. Save your money and go elsewhere.

Date of experience: September 14, 2018
GB
1 review
0 helpful votes
Follow William D.
Unfollow William D.
Share Review
Report Review

Great service
September 13, 2018

Order number *******

I ordered a spare spur gear for my RC, it turned up fast and was a good price. Cant fault nitrotek

Date of experience: September 12, 2018
GB
1 review
1 helpful vote
Follow James P.
Unfollow James P.
Share Review
Report Review

Easy of ordering
September 12, 2018

The Nitrotek website was very easy to navigate. I was able to find the produce I was looking which related to the Nitro RC car that I purchased about 7 months ago. Some of the additional produces that I wished to order were out of stock. I will check for them again in a couple of weeks.

Order number #*******

Date of experience: September 11, 2018
GB
1 review
0 helpful votes
Follow Dean R.
Unfollow Dean R.
Share Review
Report Review

I've read some bad reviews about nitrotek, which I believe are isolated incidents
My experience with the company has been great!
Would definitely recommend, fantastic website & fantastic product!
Really pleased

Date of experience: September 9, 2018
GB
1 review
0 helpful votes
Follow Brendan M.
Unfollow Brendan M.
Share Review
Report Review

Slow in dispatching order
September 8, 2018

Great deals but very slow to dispatch, when ordered said next day delivery online?, this is a gift so a little disappointed seen as its my first ever order, some great reviews and looking forward to hearing off the team to confirm my order is on its way!... One very excited little boy(and dad)

Date of experience: September 8, 2018
GB
1 review
2 helpful votes
Follow Stewart M.
Unfollow Stewart M.
Share Review
Report Review

I have bought multiple cars from this company and to begin with they are fast at delivering and thats where the good ends. Cars are put together very badly spare parts can take weeks to arrive and dont expect customer servicea to help they are useless parts came with bag ripped and pieces missing still waiting on a reply and replacemnt

Date of experience: September 7, 2018
GB
1 review
0 helpful votes
Follow Jordan C.
Unfollow Jordan C.
Share Review
Report Review

Excellent
August 28, 2018

Faat delivery, easy to use website and the online stocking supply most of the 100% of parts advertised
Definatly a returning customer

Refrence - *******

Date of experience: August 27, 2018
GB
1 review
0 helpful votes
Follow Dave m.
Unfollow Dave m.
Share Review
Report Review

Excellent service
August 27, 2018

Excellent service very helpful very responsive my son loves the bug crusher sure to up grade as his intrest grows we are new to rc cars have a lot to learn thanks

Date of experience: August 27, 2018
GB
1 review
0 helpful votes
Follow Paul b.
Unfollow Paul b.
Share Review
Report Review

Inexpensive
August 27, 2018

Great store great products. Website is easy to use to. This is my second time using nitrotek and have recommended to friends.

Date of experience: August 26, 2018
GB
1 review
1 helpful vote
Follow Deryl R.
Unfollow Deryl R.
Share Review
Report Review

Excellent Service
August 24, 2018

In My experience with Nitrotek i have found the service excellent, Fair and competitive price's, Good variety of models, Items arrive quickly, Their Website is easy to navigate. I would recommend to others and i will be using again. Order #*******

Date of experience: August 23, 2018

From the business

Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.


nitrotek.co.uk
Founded in 2004
Marple, Stockport
+70
See all photos