NitroTekReviews 871

Just before xmas bought RC Tank online, took my money then told me it was out of stock, 10 mins later phoned me to let me know they had found one in stockroom? A couple of day later it arrived, although had a few scratches, looked like it had been returned by a customer hence it not being on the system. Anyway hubby started to mess with it and soon realised the gun DID NOT shoot the BB bullets, phoned them and was told to email after sales and so the fun began! Emailed them and you get a ticket which they answer after 24hrs! They told me numerous times we must be doing something wrong ( we are a company that rebuilds ex mod land rovers so think we can manage how to use a tank!). So after about 15 emails and snotty phone calls, they dont like to speak to you about faulty items on the phone... COWARDS! I was told to return the tank, I did in original packaging. The technical report said it was faulty, which they corrected BUT ( and this seems to be a regular thing with them) the transmitter was damaged in transit. I asked for pictures of damaged box, it wasnt damaged at all, just a pic of a bloke holding broken aerial for transmitter. They wanted £44.99 for repairs! I have NO PROOF it was broken in transit so couldnt claim from courier. $#*! Turpin is alive and well running this business! After another 10 or so emails ( usually TOM) they would not budge and said they would send tank back BROKEN! This thing cost £230.00 so I had no option but to pay £44.99. This is atrocious after sales service, I only sent the thing back because IT WAS FAULTY! When we sell a Land Rover and they bring it back with a problem we fix it for free... never never never use this company!

I would not recommend this company to anyone, their products don't work properly and the after sales is scandalous, you might get a response from them after about 4 weeks of trying to get hold of them. And when you do have contact they just give you the run around and then stop contact with you. They are a pathetic excuse for a company, you might aswell throw your money away when buying from nitrotek. THEY ARE A SHOWER OF S**T. #******* for Order #*******

I have ordered from these guys now 3 times the latest being o/n ******* and as of yet no complaints and I don't think I will ever have any complaints. I also bought my fc model car from these guys and am very happy they have a large amount of spairs for my model. This is the second time I have bought spairs for my car and both times the items are in stock
Quality service guys keep it up
Will recommend Nitrotek to any one starting up in the hobby.
Thanks guys
Regards
John

I have been let down by nitrotec twice now and am not happy they are a cowboy site who let you order stuff which shows is in stock on the site and then cancel your order and don't even let you know not professional at all your refund can take 5 working days to go in aswell I had to borrow money the second time because the first one had not gone in my bank i spoke to tom on the second time I ordered and got him to confirm the nitro car was in stock and he assured me it was as this is a Christmas present and my second attempt this was on Friday 14/12/18 I rang up today 19/12/18 and got trough to tom and ask him where my car was and all he could say is your order has been cancelled it's not in stock and they made know contact with me to let me know and now I am fuming Because he assured me it was in stock now they have left me stuck for Christmas it's my boys main Christmas present and he is upset there just not bothered will never use this site again and tom is a smarmy liar and I am still waiting for my refund! They only sent this email when I rang to see where my order was really bad customer care!