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NitroTek Reviews Summary
The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.
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The whole process from adding it to your basket all the way through to receiving confirmation of the order is very straight forward and easy. Would definitely use them again!
Order Number: *******
You think you are saving money because the prices are low. Think again, as soon as things go wrong you are losing with this company, very poor communication, the returns service is a joke i lost £19.64 when i returned a still sealed in the box model i bought twice when my computer froze up ted b
Brought a new part and came very quickly so I could get to repairing my nitro buggy, love this would recommend
Overall nitro-tek is a good company apart from needs a better courier company. Waiting all day for parcelforce and didn't come as parcelforce said.
Terrible customer service when it comes to getting a refund on a return. It has taken me a month to get back £350, and that had to be done via paypal. There is no direct number to speak to customer support, only an email address who won't reply more than once a day. Would recommend steering clear!
Ref: *******
Ref: *******
Easy web site to navigate. Was happy with transaction. Just needed it to be delivered so had to review again as delivery wasn't as smooth as online purchase... Not so happy now. Fuel provided leaked from an apparently sealed bottle all over everything in box. Drove once with 1/10 scale model and its never started again. Contacted this company but no joy, loads of replies but no mention of getting it sorted. Internet only company. No customer service to talk to. One needs to email everything but gets no real positive responses. Made me feel like I did something wrong. I will never recommend or use this lot ever again. Most expensive paper weight I've ever purchased yet. STAY AWAY! Go to a real model RC shop, deal with real people face to face.
Fast delivery, very helpful help line for a change, even went out of his way to find other manufacturers to find upgrades
Bought a Zipper ebike from Nitrotek in October. Arrived on time, easy to assemble and I absolutely loved it, used it most days for fun and for avoiding horrendous parking charges in town. Only downside was someone else also loved it - enough to steal it from my garage. They could've stolen my Jag or my motorbike but no, the Zipper was more appealing. I've just ordered a replacement - when it arrives I'll sleep with it under my pillow so this one doesn't get stolen.
First class service, and prices are reasonable as well. Maybe could do with some more Professional models, such as Schumacher. Not a complaint, just a suggestion.
Very poor after sales service. You cannot call them but have to raise a ticket which then takes several days before a response a received. Then you get pre formed responses fobbing you off assuming you are as stupid as they are. They have my money and will not give me my money back. They apparently have to inspect (at cost to the customer) the returned faulty product first which has now been over a 6 weeks and each time I ask for an update, the same pre formed reply - it's in an inspection queue. The Birthday was mid December, it's now nearly mid Feb! GIVE ME MY MONEY BACK and I'll get the car somewhere else.
Just ordered my first car from here great website plenty of spares and nice ease of use unlike other websites that have tried to cram in to much on one page *******
I purchased a condor for my son for Christmas and everything went smooth until I needed a refund for the fuel they could not deliver to me... very reluctant to refund me but after a few emails I got it returned... ordering system brilliant customer service not so good but not bad... if they cant provide the answer transfer me to accounts who does have the answer but apparently this isn't possible as they dont take calls... overall I must say it was a decent purchasing experience and I have since bought from them again...
Raise a query with customer services over a spare part and recieved a response within 48 hours with the correct part identified.
I've had to buy wheel inserts as didn't have no wheels in stock but happy with them. Could you please order some more stock in. Thanks
Website was easy to use and found what I wanted straight away, will definitely order again in the future
Order number (#*******)
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Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members