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NineColours

3.0

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NineColours Reviews Summary

The company has garnered a mixed reputation among customers, with some praising the attractive pricing and quality of select products. However, a significant number of reviews highlight persistent issues with customer service, including long shipping times, poor product quality, and inadequate support for returns and refunds. Many customers express frustration over unresponsive communication channels and unresolved complaints, leading to sentiments of distrust. Overall, while some customers report satisfaction with their purchases, the overwhelming trend suggests a need for substantial improvements in service reliability and product consistency to enhance customer experience.

This summary is generated by AI, based on text from customer reviews

service
25
value
25
shipping
23
returns
21
quality
24

We monitor reviews for authenticity

Australia
1 review
1 helpful vote
Follow Urvashi P.
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I wish i had read these reviews before ordering. I ordered few clothes from them and it took them more than what was promised to deliver. I was so disappointed. The dresses are so cheap quality and doesn't fit me at all. None of them look like as shown in the picture. Customer service is pathetic. I feel completely wasted. Please don't be fooled.

Date of experience: November 15, 2018
California
1 review
1 helpful vote
Follow Koushik C.
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The guys who run it and the customer care are complete a... holes! Extremely poor customer service. They will do and say (literally LIE) anything to sell a product to you. Once you pay the whole amount, they will absolutely stop communicating with you and responding to any of your queries. They completely lied to me saying what comes with a sherwani. Later on when I kept asking them, they simply told me either take it or leave it and we are not returning your money! What a nightmare dealing with such unprofessional liers! Stay the f... away from these people!

Date of experience: November 11, 2018
Australia
1 review
5 helpful votes
Follow Bali S.
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Orderd pink lehnga for my daughter looked beautiful on there site, what tuned up was utterly disgrace. You can see the difference in the photos so please don't waist you money I ordered from Australia it's not even worth it to send it back I am gonna use it for table frill for Pooja's

Date of experience: October 17, 2018
Florida
1 review
1 helpful vote
Follow ROHIT K.
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CHEATERS- FRAUDSTERS
October 13, 2018

I ordered from them first time- all items which I ordered when received wrong items. When I complained they say they cannot take it back- How can someone send you items that you did not order and than say that they cannot take it back, CROOKS. I have ordered from different websites before - but THIS IS THE WORST QUALITY- PIECE OF $#*!!- AND THAT IS A UNDERSTATEMENT. I would never wear these.

I WILL NEVER EVER ORDER FROM THESE GUYS. ALL I CAN SAY IS GOD BLESS THEM WITH WISDOM NOT TO CHEAT THEIR CUSTOMERS

Date of experience: October 13, 2018
Canada
1 review
1 helpful vote
Follow Son a.
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I order rs30,000 worth of stuff. And none of outfit I could use due to, poor quality material, terrible stiching and not even stiched to the proper sizes, product was not same as shown in images. It was waste of time and money. If you don't want to be disappointed dont order from them, their deals seems very tempting because they are litterally selling garbage that no one would buy or wear once they actually see the merchandise personally. It only looks good in pictures, in reality its terrible!

Date of experience: October 8, 2018
Canada
1 review
1 helpful vote
Follow Nithin L.
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HORRIBLE SITE
October 5, 2018

I purchased an Anarkali dress for my sisters wedding. The site stated they confirm the purchase immediately, it takes 3-5 days to stitch the item and then another 10-12 days for shipping. It took 2 days to confirm the order and then another 9 days then on the 10th day they sent me an email saying my item is not available "due to unforeseen circumstances". During this period before I received the email I sent them several messages trying to find out the status of the order but there were zero responses. HORRIBLE EXPERIENCE. HIGHLY UNRECOMMENDED!

Date of experience: October 4, 2018
Florida
1 review
1 helpful vote
Follow Sul P.
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Fraud / Scam business
October 3, 2018

Don't order from this people. Complete scam. They won't pick up your phone after you pay. I think they have caller ID so they will pick up the phone and keep your phone on mute. I had to get refund from paypal.

Date of experience: October 2, 2018
Canada
1 review
1 helpful vote
Follow Being V.
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Scam
September 27, 2018

They are liars, pictures are very different than real stuff. They show different picture on the website.

Date of experience: September 27, 2018
India
1 review
0 helpful votes
Follow Beena V.
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Achi site hai
September 27, 2018

Maine ninecolours se abhitak 5 kapde order kiya hai or o sab bhut ache the isiliye maineyoudesign by ninecolours bhi try kiya or sachme bhut pyare kapde mile mujhe jiska finishing bhut acha tha, price bhi bhut achi ha sab products ki. Aage bhi mai jarur shopping yhi se karungi.

Date of experience: September 26, 2018
India
1 review
0 helpful votes
Follow Dinesh K.
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I received order today & this red colour saree is unbelievable. I have ordered for my wife, for her karwa chauth fast and she is so happy to see the material and the work on it

Date of experience: September 26, 2018
India
1 review
1 helpful vote
Follow Shailesh P.
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Ninecolours
September 22, 2018

Best online site for me. I have bought lehenga choli in 4,399rs. & I got 4 lehenga free. Really it's unbelievable. All 5 lehenga is good in quality and nice, unique pattern. Really before receiving my order. I was worried about how will be the material but now after receiving my order. Really so happy & now I m planning to buy again the buy 1& get 4 lehenga free, and this time I will gift that to my relatives.

Date of experience: September 20, 2018
India
1 review
1 helpful vote
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Never buy from this site
September 12, 2018

I ordered 2 lahengas. After 15days of ordering i inquired about delivery, guess what they replied-they told that the products are now out of stock!

Date of experience: September 12, 2018
NL
1 review
2 helpful votes
Follow miranda a.
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I ordered my weddingdress with my sizes. I'm a small person and they send me an XXL premade dress which they shortened at the bottom. The bottom was damaged, they gave me a second hand dress! Also the top was different from the picture. I had the dress sent to the neighbours house so couldn't react within 24 hours to send the dress back. I'm very dissapointed.

Date of experience: September 12, 2018
Australia
1 review
4 helpful votes
Follow Umlesh K.
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I bought 2 anarkali suit, didn't turn out the way in the picture, stitching very very bad pathetic, even with the measurement no good at all, the size of dupatta only 1 metre, it just a waste of money and they don'tb return the stitched clothes plus money from the wallet you can not use it, you keep asking them how they cant guide and there is no option. Don't buy from this website they fake and and money grabbers. They advertise something else they send something else.

Date of experience: August 26, 2018
South Africa
1 review
0 helpful votes
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False advertising
August 24, 2018

Don't buy from this website. I bought 4 lehengas, 2 of them are see through. The stitching is just pathetic I have cotton hanging everywhere. When I purchased the lehenga it said silk lehenga when I got it, it is cotton. I tried to return it but the refused to. Terrible customer service don't waste your money rather go buy from eBay they have a money back policy.

Date of experience: August 24, 2018
Texas
1 review
0 helpful votes
Follow Dharmesh G.
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This is not good company they are advertising for making people fool don't get trapped in this company by fake advertisement

Date of experience: August 18, 2018
India
1 review
0 helpful votes
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Cheaters and liers
August 16, 2018

I bought a saree from them which is completely different colour and not as described, it is only net saree and no work. You need to write an email to them to return product. They ask you to courier them back which obviously needs money and then they say pls note the shipping amount charged will not be given to u. Wow.

Date of experience: August 16, 2018
Canada
1 review
0 helpful votes
Follow Balji G.
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I ordered 4 suits, custom stitched but the lining used on 3 of the suits was absolutely see through. I emailed to complain but was told I could receive a 5% discount on my next order. I told to keep the 5%. I sent them pictures to show how poor quality the garment was. I will not be buying from their website again.
I ha

Date of experience: July 29, 2018
Australia
1 review
9 helpful votes
Follow Tanvi S.
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I was always sceptical about purchasing lehenga's online and honestly all the websites I looked through were too expensive for me, so when I came across nine colours I was surprised by the price. I ended up purchasing a lehenga, a slightly cheaper one in case it didn't turn out as expected, but who am I kidding I love it, of course, it's not perfect, the stitching isn't perfect and the blouse was a bit loose but overall its great. And the customer service is great too, I contacted them to ask about how long it would take to arrive and they replied in a matter of a few hours, which was great. Overall I would highly recommend this website but if you are a bit worried like I was at the start, I would suggest purchasing a cheap one for your first time and send your right measurements and have a go. Don't just go off the negative reviews, experience it for yourself, you will be happy! Happy Shopping!

Date of experience: July 23, 2018
India
2 reviews
9 helpful votes
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Super awesome
July 4, 2018

I was looking for a beautiful and trendy lehenga online and came across Ninecolours. I saw this stunning pastel green lehenga and instantly ordered. Meanwhile I went through some reviews of the site which made me sceptical but today when I finally received the parcel and saw the lehenga. I can't tell you how elated I am to see the lehenga having the exact impression of the given image. It's great in quality and It is just the way I wanted. This was my first shopping experience with Ninecolours and I know I am now going to be their loyal customer. I simply loved the lehenga and it is special coz I am going wear it in my engagement. So, thank you Ninecolours..

Date of experience: July 3, 2018

From the business

Ninecolours.com, Which is a full solution eCommerce platform for women's ethnic wear serving women's fashion. Our variety consists of Sarees, Suits, Salwar Kameez, Lehengas, Kurtis, Gowns to a wide range of Bollywood inspired collection to all the different ethnic wear for women with an amazing range of Jewellery and Accessories. We also offer men’s wear Sherwani, Kurta pajama and accessories.


ninecolours.com
Mumbai, Maharashtra, India