Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
grey stargrey stargrey stargrey stargrey star

Nike Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
184
value
177
shipping
170
returns
155
quality
164

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Slobodan S.
Unfollow Slobodan S.
Share Review
Report Review

Very unprofessional
October 6, 2022

VERY BAD EXPERIENCE. I returned the shoes that broke after one month of use and I am waiting for my gift card for over 6 months. They approved the claim and "sent" the gift card but I never got it, they said that they sent it twice but it never arrived and I have called the customer service but they do not care about their customers and they keep giving lame excuses as to what's happening. They are saying that they do not know anything about what is happening with the card and they keep "escalating" the case but nothing is happening. By far the worst experience I have had with their service. They do not even say when the shoes are made but they keep selling old shoes that are sitting in store for god knows how long

Date of experience: October 6, 2022
Nevada
1 review
0 helpful votes
Follow Rudy T.
Unfollow Rudy T.
Share Review
Report Review

How I feel
October 4, 2022

I recently ordered shoes from the official Nike website. They had them on sale plus there was 20% discount. I don't know why but every time they have something on sale that product doesn't arrive. There is always something going on when at the end they have to cancel my product. I don't know if that is a marketing trick to show great products that they don't have in inventory but how is it possible that the label has been created and the shoes never left the facility... that happened to me 3 times. Every time they have great prices items don't exist. That's how I feel.

Date of experience: October 3, 2022
New Zealand
1 review
0 helpful votes
Follow DOMINIC M.
Unfollow DOMINIC M.
Share Review
Report Review

The Brooklyn 11 hoodie and black Airforce 1s bought off Nike Store for my 15-year-old boy have just arrived. He is still at school, so ofc I try on the hoodie. I decided I want it. But I can't have it because it's his. I'm going to order another one right now. But let me explain:

The Brooklyn hoodie has a very distinctive cut around the neckline, proof this ain't no rip-off or run-of-the-mill hoodie. It extenuates the shoulders and neckline, not baggy around the waist, fitted. Kanye West would definitely approve! It is dope.
Oh, and it arrived in 14 days and would have arrived sooner if it hadnt got delayed in NZ customs for a week! Impressive speed considering NL and NZ are opposite ends of the earth. Other commentators are complaining about delays. Not my experience. Infact, faster than expected. Nice work NL Nike!

Date of experience: September 29, 2022
North Carolina
1 review
0 helpful votes
Follow Javon W.
Unfollow Javon W.
Share Review
Report Review

REview
September 29, 2022

Nike has everything I need, so If someone wants to know about Nike. I will refer Nike to anybody such as shoes, bags, etc

Date of experience: September 29, 2022
Missouri
4 reviews
2 helpful votes
Follow Melody C.
Unfollow Melody C.
Share Review
Report Review

I've been trying to buy my son custom Nike tennis shoes for his birthday for four days now and keep getting "invalid payment type" error and cannot process errors. I've used two cards and my verified PayPal and nothing works. Don't you want my money? All payment types are verified and working. I called Nike for help and the person on the call was quite unhelpful and I still don't know how to get my kid his birthday shoes now.

Date of experience: September 26, 2022
Maryland
49 reviews
191 helpful votes
Follow Lilly G.
Unfollow Lilly G.
Share Review
Report Review

Prices that feel abusive
September 16, 2022

I live the styling at Nike, and the quality is good but the prices the last 19 years have felt abusive. I find the sneakers are not as comfortable. Almost always hot, too narrow, and so so heavy. Ples bring back the feel of your shoes in the 90's. The majority of their sneakers I can no longer wear all day as they weigh so much. I don't want to carry around 20 pounds of decorative rubber on a trip or on my feet during a run. So some variety in the line and maybe some retro tennis sneakers with a 70's or 80's look would be welcome.

If you go on Ebay & Etsy their vintage sneakers sell for more than their new ones and they are always snapped up quickly, so I can't be the only person wishing for a nice 208 pair of Nicke Airs with a thin flat sole some width in the middle and made of a airy light nylon. A pair of those of those come up on Ebay and it's a battle. So which they would re release some of the old lighter style that sit in a suitcase and were so light to pack and wear.

Date of experience: September 16, 2022
Rhode Island
1 review
1 helpful vote
Follow James P.
Unfollow James P.
Share Review
Report Review

Quality Shoes, Egregious Service
September 11, 2022

Excellent quality of shoes but it is beyond my comprehension how the largest sneaker manufacturer on the planet takes 6-8 weeks to process and deliver shoes that are advertised as in stock. Zero issues getting the same exact products from Finish Line or Foot Locker so spare us the supply chain excuse, its two years old- how about holding your distribution centers accountable. Word to the wise- pay more ordering outside Nike and consider it a frustration fee, at least you will have your order in the same season.

Date of experience: September 10, 2022
Texas
1 review
0 helpful votes
Follow Evan T.
Unfollow Evan T.
Share Review
Report Review

Make my delivery faster
September 9, 2022

I ordered shoes and paid 20 dollars extra for it to come a week earlier, it said they would arrive September 3rd, then it said it would be delayed 1 day which I understand, but it did'nt arrive September 4th either so then I checked my email said it would be delayed to September 9th, I literally paid money for them to come a week earlier and they're still coming a week later. Do something about this

Date of experience: September 8, 2022
Austria
4 reviews
0 helpful votes
Follow Paul B.
Unfollow Paul B.
Share Review
Report Review

When I ordered I didn't think the package would arrive so quickly, and when I received it I was absolutely thrilled with the quality

Date of experience: September 6, 2022
GB
1 review
0 helpful votes
Follow Tiffany H.
Unfollow Tiffany H.
Share Review
Report Review

Shocking customer service
September 4, 2022

I ordered from Nike and waited 2 and a half weeks for my order even though I chose faster delivery. And when I spoke with them on several separate occasions through chat and over the phone I got told something different each time. They said there is nothing they can do about my order I have to wait another 10 days to see if it gets delivered then only can they process a refund. It had already been over 2 weeks by this point. Apparently my order got stuck at the warehouse. Then after I spoke to them they delayed my order on purpose so I didn't get it for even longer. Very rude service you get nowhere with them.

Date of experience: September 4, 2022
Pakistan
4 reviews
2 helpful votes
Follow katherine s.
Unfollow katherine s.
Share Review
Report Review

There isn't a better method to end your misery than to take advantage of the eid bargains, in my opinion, if you're someone who has recently needed athleisure badly but hasn't been able to do so due to the high end pricing. Thus, don't waste this opportunity and use the digmycart eid sale coupon and top 10 eid discount to get your favourite things.

Date of experience: September 1, 2022
Texas
1 review
1 helpful vote
Follow Candice J.
Unfollow Candice J.
Share Review
Report Review

The pair of shoes I bought were for a gift the only things she wanted. They got lost in shipping. Nike was no help at all! The item was out of stock when The "athlete" looked to resend. The "CUSTOMER SERVICE" was by far the worst I have ever in my life experienced. Multiple calls with no help. Mike was the most helpful gentleman that I spoke with, out of the 30 different athletes I spoke with! He was able to get my on the phone with a supervisor whom was absolutely no help.

Don't waste your time or money with Nike.com!

Nike lost a long time customer today!

Date of experience: August 26, 2022
Pennsylvania
1 review
0 helpful votes
Follow Kendra M.
Unfollow Kendra M.
Share Review
Report Review

Shipping
August 25, 2022

I ordered 2 pairs of shoes on a Monday afternoon. My product did not ship until early Friday morning. If I knew I was going to have to wait a month to get my shoes I would have ordered elsewhere. Never again.

Date of experience: August 25, 2022
Australia
1 review
0 helpful votes
Follow Patrick W.
Unfollow Patrick W.
Share Review
Report Review

Great tennis shoes
August 18, 2022

Great tennis shoes! Honestly I am missing a lot Federer shoes because they were most comfortable for me! A switch now to Rafa model, It's not that comfortable but definitely is prettier. I really appreciates nike outfit for tennis, from shoes to wristband! Beautiful and comfortable! Keep up with good work

Date of experience: August 17, 2022
Washington
1 review
1 helpful vote
Follow Chad M.
Unfollow Chad M.
Share Review
Report Review

Custom AF1s fell apart in a few months
August 11, 2022

Purchased men's custom AF1s as a Christmas gift. They were worn by a high schooler at school and to do on the fly athletics like pick up basketball a few times a week. Within a few months back was ripping out and sole is compromised. Do not buy unless they are only going to be worn occasionally as a fashion statement. Very poor quality for the price. He was disappointed.

Date of experience: August 11, 2022
Virginia
1 review
0 helpful votes
Follow Ramon t.
Unfollow Ramon t.
Share Review
Report Review

$#*! Nike!
August 5, 2022

I set up an after pay and they took the whole balance, I called they never fixed and it made me short on my rent, so I ended up paying a $200 late fee for Nike mistake, never again

Date of experience: August 5, 2022
Florida
1 review
0 helpful votes
Follow Tina P.
Unfollow Tina P.
Share Review
Report Review

Picture of item online is not what you get.
August 3, 2022

Done with online Nikekeep sending me the wrong item 4x. Pick black send me dark gray. Pick white send me light gray. Then offer me 10% off my next order. Wow really like that's helping me. I'm done with their online store. Picture shows the color I order but don't get what is pictured. I'm done.

Date of experience: August 3, 2022
Greece
1 review
2 helpful votes
Follow Αν Δ.
Unfollow Αν Δ.
Share Review
Report Review

Attention
August 1, 2022

Attention - incorrect availability of products on the site. They freeze your money and it takes too many days until they become available again

Date of experience: August 1, 2022
Michigan
1 review
1 helpful vote
Follow Beth B.
Unfollow Beth B.
Share Review
Report Review

I bought a pair for Travel White Anus Slides They are YELLOW Turned YELLOW also the side tie broke. I take care of my stuff. I called NIKE absolutely NO HELP. THey want me to send them on my dime to see if they are replacable! OMG Seriously! Nike CUSTOMER SERVICD is a JOKE. THey are defective and should not break nor Tirn YELLOW. This is your Product that you DO NOT STAND BEHIND! Its like Through $100.00 away - Thank you NIke Great Job

Date of experience: July 26, 2022
GB
1 review
0 helpful votes
Follow Cheryl T.
Unfollow Cheryl T.
Share Review
Report Review

Fast dispatch great company
July 21, 2022

Brought a pair of ladies nike 270 trainers in size 7 did not fit don't think they are made for ppl with wide feet tried 7.5 still didn't fit & size 8 is too big. Had to return the trainers as did not fit. The trainers looked great was disappointed as had to return.

Date of experience: July 21, 2022