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NFL Reviews Summary

The company, particularly the NFL, faces significant criticism from customers who express deep dissatisfaction with its focus on profit over fan experience. Common concerns include a lack of accessibility to games, inadequate customer support, and issues with subscription services, which have left many feeling frustrated and ignored. While some customers appreciate the product offerings, the overwhelming sentiment is negative, highlighting a perceived decline in the league's commitment to its fan base. This disconnect suggests a pressing need for the NFL to enhance its customer service and address the growing concerns surrounding accessibility and support.

This summary is generated by AI, based on text from customer reviews

service
46
value
47
shipping
26
returns
34
quality
41

We monitor reviews for authenticity

Iowa
1 review
0 helpful votes
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No national anthem
August 18, 2018

If they cant show national anthem on tv anymore then i will not ever watch a football game again. They are worse than the players knelling. It is our national anthem so if the nfl cant show it on tv then take football to another country and that resolves the problem if you have one YOU ALL ARE NOT AN AMERICAN AT ALL

Date of experience: August 18, 2018
Washington
1 review
1 helpful vote
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Worst sports site
August 12, 2018

Super crashy and many bugs, but do almost nothing to fix it since they get so much money from all the ads they put in each video. Other football sites like espn are so much better.

Date of experience: August 12, 2018
Tennessee
1 review
2 helpful votes
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Terrible Website
July 22, 2018

I absolutely hate the website since they changed it. Everything is so big, the layout is awful, and if you try to "search" for anything... forget it. I was trying to find out if Game Day First has been cancelled. You would never know a show named this ever existed as nothing comes up when you search for it. I guess it's cancelled since it has been obliterated from existence.

Date of experience: July 21, 2018
Colorado
1 review
1 helpful vote
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DO NOT ORDER FROM THIS SITE UNLESS YOU WANT YOUR MERCHANDISE 'sometime'. They are slow, they are unresponsive, They claim 'free shipping' and then charge. They claim 2 day Shop Runner shipping then the fine print listed an ignorant excuse why it isn't used. Customer service is non-existent - 'not our fault'

Date of experience: February 8, 2018
New York
1 review
2 helpful votes
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I placed an order from them for my husband for Christmas. I gave them my number and my email. In the past my husband has ordered from them they called him and told him what I bought! Ruined his Christmas Gift. I have been calling for WEEKS to return the Items and they want me to pay for shipping. They refuse to send me a prepaid UPS label AND HAVE NO RIGHT TO GIVE OUT MY INFORMATION TO ANYONE HUSBAND OR NOT! IT IS MY NAME AND MY CREDIT CARD AND IT SHOULD NOT BE GIVEN TO ANYONE OTHER THAN THE PERSON WHO PAID FOR IT!

Date of experience: December 20, 2017
Oklahoma
1 review
2 helpful votes
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New website is awful
November 5, 2017

I used to enjoy checking the online play by play for my favorite teams, but now if takes forever, if I can get it at all. The box for inquiring about live play comes up quikly, since they want you to sign up. But it takes forever for the scoreboard to come up. Nfl.com used to be a lot better.

Date of experience: November 5, 2017
California
1 review
0 helpful votes
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Nfl.com terrible website
November 3, 2017

The old nfl.com was great. It showed constant tracker of games, highlights and relevant stories. The new website looks like it was designed by a womans magazine- all fluff stories and little proper organization. More drama than facrs and stats. Nfl.com flat out sucks now

Date of experience: November 3, 2017
New York
1 review
3 helpful votes
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Ever since kapernak took a knee I lost some respect for the NFL, from watching every jet game, every Monday night game, and some Thursday night games, I watched a total of 4 games (last year) This year after my and our president called out the players on kneeling and they not only kept kneeling and trashed my and our president. I completely stopped watching any NFL game. I am and will always boycott the games. These oppressed millionaire's are a joke. Only in this great country they and be cry babys and make millions. On another note if I paid for a game ticket to watch football these babys do not have a political platform not on my dime. They can drive there Rolls Royces to a local police station and protest. Let's call it what it is black America are questiined by police more that white America well maybe if they dress appropriately and stop wearing there pant below there $#*! and have some respect for our eyes and stop looking like thugs maybe things will change. Or how about when a police officer gives you an order, show respect and stop playing the race card. I mean we had a Black president so tell me how is America keeping them down... What more do you want, oh I know tear down the statues that makes all the sense, times were different back then if it weren't for the figures Black America would probably really be oppressed, we probably wouldn't have had a Black president. I'm Done With NFL good bye good riddens to the spoiled cry babys... I will give NHL a shot..

Date of experience: October 15, 2017
California
1 review
4 helpful votes
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Respect the flag
October 11, 2017

I watch the NFL to see football not a bunch of people expressing their political views. If you can't stand for the anthem I'll go play golf. I won't be watching any commericals and for sure not buying any gear at Christmas.

Date of experience: October 10, 2017
Florida
1 review
2 helpful votes
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The nfl should make all the players that disrespectEd our flag go on national tv and apologize. You people are nothing more than bullies trying to make other people believe your stupid lies you are the reason this country is the way it is you ungrateful bunch of $#*! holes! Time to replace all of you that don't respect our FLAG and the men who fought for us to be free!

Date of experience: October 5, 2017
Pennsylvania
2 reviews
3 helpful votes
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When spending HARD earned money on tickets for the game I'm purchasing to watch a football game. I do believe in freedom of speech, right to assemble, etc... BUT NOT at the workplace.

I truly do not care of an individual's opinion being displayed at work. These guys are on the clock for their employer! Why does this not be brought up? They are ALL ON THEIR EMPLOYERS CLOCK! In the real world you wouldn't keep you job very long using your workplace as your platform.

Date of experience: September 25, 2017
New York
10 reviews
12 helpful votes
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Nfl
September 25, 2017

If I could give less than a 1 I would. Recently I purchased tickets to a NFL game. I spent a ridiculous amount of money not only to travel (because the closest team is Chicago, why California needs 3 who knows, same as Texas getting 2). Paying a crazy amount for a hotel over 300 dollars and that's just nuts. To go to the game and watch even one player kneel was super disrespectful and I wish they gave money back to the people who had to witness that atrocity. It's not enough it was 800+ for tickets. I had to witness the politics that shouldn't even ever touch the sport. Do they not make enough money? None of them ever served so they don't know the cost to lose a friend but to witness their "freedom of speech" in such a way is a disgrace to the game. You don't see rodeo contestants kneeling during the anthem. Why do over paid Neanderthals get to? I wouldn't ever go to another game because of it. I was disappointed and shocked this business has become so wide spread.

Date of experience: September 25, 2017
Texas
1 review
6 helpful votes
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What a joke
September 25, 2017

Your millionaire players think their so oppressed and unfairly treated by America, yet their still here. Am boycotting ANYTHING to do with the NFL until things change. Sick. NFL is such a joke.

Date of experience: September 24, 2017
North Carolina
46 reviews
92 helpful votes
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Ok, here it is, I don't like politicians getting into sports and I don't like sports thinking they are political, but when I read what Craft said in response to Trump, it makes me sick. Today's Football and Baseball players have LOST THE COMPASION for Us who allow their MULTI MILLION DOLLAR CONTRACTS. When was the last time a autograph was given without cost. What about the COST of jerseys, cups, bumper stickers and much more. The price is through the roof, sorry NFL Your are a bunch of crooks, PLEASE DON'T TRY TO STAND IN FRONT OF ME WEARING THAT HALO! When you can get back to the game and not FOCUS on the money, come back with all the foolish statements you want. CRAFT YOU LISTEN TO THIS, YOU and most of your players are just that, PLAYERS, who have the art of playing us your fans. You are involved WHEN and IF it helps YOU! If you truly wanted to give back the price of a ticket would be 15.00. Craft, next time you think about opening your mouth, shove some mayonnaise in there and just shut up.

Date of experience: September 24, 2017
Florida
2 reviews
5 helpful votes
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NFL RULES SUCK
September 24, 2017

NFL rule makers and refs are complete idiots. They have made the game so unfair. I wish teams would strike against the NFL. I wish entire teams walk out of a packed stadium to show the NFL rule makers how much they SUCK.

Date of experience: September 24, 2017
Canada
5 reviews
5 helpful votes
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DAZN the Canadian nightmare
September 18, 2017

Recently The NFL licenced DAZN to provide the NFL games in Canada.

To date both weeks 1 & 2 of the season have been a complete mess, poor quality 1080 p with missing parts of games and stopping or starting of games in progress.

Plus it's a huge hassle to hookup cables, waiting for the channels to load takes a lot of time.

I have checked with Bell Canada my internet provider and the signal is strong and continuous.

Therefore DAZN SUCKS and Cable must be brought back into Canada period end of story.

"What was the NFL thinking when they licenced these jokers "

I guess they had the highest bid, now the fans are truly suffering.

Mark Warsh

Date of experience: September 18, 2017
New York
1 review
0 helpful votes
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Jersey
September 8, 2017

I paid $349 for a customized jersey over two weeks ago but I haven't received my jersey emailed them without a response CROOKS Don't deserve a number

Date of experience: September 7, 2017
Wisconsin
1 review
2 helpful votes
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I would give this 0 stars if that was an option. I ordered 2 shirts on 6/10/17 and I paid $12.95 for 3 day shipping due to one of the shirts was a Father's Day gift. It is 6/16/17@ 6:38pm and I have only 1 shirt and it's not the one for Father's Day. I tried calling them to figure out what's going on and of course their is no option to talk to someone. I WILL NEVER buy from them again no matter what! FedEx is the one trying to help me when their not the ones who caused the problem. My father has also had this problem. RUN AS FAR AS POSSIBLE FROM THIS SITE!

Date of experience: June 16, 2017
Colorado
1 review
2 helpful votes
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Impossible returns
February 15, 2017

Truly the WORST exchange/return policy imaginable! Not only is the process long but they will not notify you of receipt of return unless you follow up. Gift returns are impossible. Credit will go ONLY back to purchaser! HORRIBLE SITE!

Date of experience: February 15, 2017
Pennsylvania
2 reviews
5 helpful votes
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Ordered a youth jersey on 12/9/16, paid 12.95 for 3 day delivery, Today is 12/18 and I still do not have it. Customer service is not the least concerned, all they say is it is delayed, no more information.
In addition they continue to do false advertising, received an email today advertising free 3 day, receive by 12/23, DO NOT BELICE THEM!

Date of experience: December 18, 2016