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Nextiva

3.6

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Nextiva Reviews Summary

Nextiva has a rating of 3.6 stars from 153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nextiva most frequently mention customer service and small business. Nextiva ranks 3rd among Voip sites.

service
21
value
21
quality
20

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NL
1 review
12 helpful votes
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Best Tech Support!
November 19, 2016

A special thanks to tech support for such a quick and efficient reaction to my support ticket and patience in explaining how to add an extra number. Much appreciated!

Date of experience: November 18, 2016
Illinois
1 review
13 helpful votes
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Our 800 number was ported over to Nextiva smoothly with no interruption in service. Support has been helpful, especially when I wanted to block a couple of nuisance numbers. Best of all Im saving on my bill every month. The app is awesome too because it shows my office number on caller ID when I call from my cell. I love Nextiva!

Date of experience: October 22, 2016
Ohio
1 review
11 helpful votes
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Thank you so much to Nextivas support team for helping me port my old number. All troubles Ive been experiencing are forgotten after Ive been helped so well by their team. Everything runs smoothly now and Im loving using Nextiva already so far.

Date of experience: September 30, 2016
Canada
1 review
11 helpful votes
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Awesome Voip Service!
September 3, 2016

Nextiva does customer service well and the pricing is reasonable. Love the software - its very user-friendly. I have been using my system for over 2years now and could not be happier.

Date of experience: September 2, 2016
New York
1 review
11 helpful votes
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Nextiva is truly the best VoIP service because it puts everything we need all together in a simple and useful package at a good price.

Date of experience: August 25, 2016
Canada
1 review
10 helpful votes
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Nextiva makes a huge difference in a small business because it helps it look much bigger impression on clients. Tech support or customer service answer quickly and are very helpful. The Nextiva packages work out cheaper than landline phones, but it offers so much more functionality.

Date of experience: August 8, 2016
Texas
1 review
10 helpful votes
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Very clever system! All the options work together to handle the calls in such a professional way. Voice quality is also really good and call routing works exactly as it should. This plan has everything a small business needs.

Date of experience: July 18, 2016
West Virginia
1 review
10 helpful votes
Follow Lucia H.
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Started working for my Moms company about 3 months ago and one of the first tasks I was given when I started working was finding a VOIP service for our company to use. While I wasnt too excited for this task, I did end up learning quite a bit about the VOIP industry and the different companies and services that exist. I called about 5 different companies, one of which was Nextiva. Out of all of the companies I called Nextiva was the second most affordable and the service package we purchased came with more than enough features. However, it was their customer service that I was most impressed with. They really took care of me and they were not pushy when it came to selling me their service. Since then we have only had good experiences and would recommend them to any type of business. Thanks Nextiva.

Date of experience: July 1, 2016
Delaware
1 review
11 helpful votes
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Love the service. Never had any problems at all. Its neat that one can add features such as voicemail, caller ID, auto attendant, iPhone apps and better yet, and call anywhere in the world. Best yet - there are no surprises on the bill. Thats very important in todays world.

Date of experience: June 16, 2016
Georgia
1 review
14 helpful votes
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Very pleased with our phone service. We were having issues with our last provider. There were days where customers could not reach us and this of course is never good for business or fun to deal with. With Nextiva we have not had any issues and feel confident that we made the right choice switching over. We are loving the features that come with our phone service such as the voicemail to email and all of the auto attendant options. The set up process was a breeze.

Date of experience: May 26, 2016
Delaware
1 review
12 helpful votes
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Good Voip Service
May 26, 2016

Completely uninterrupted service! Love the smartphone app because I can make and take calls using a different line. Customer service is always able to quickly troubleshoot and find handy solutions. Been a customer for nearly 10 years and will never change.

Date of experience: May 25, 2016
Colorado
1 review
12 helpful votes
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Having been with Nextiva for a few years now, we only have good things to say. The system is set up with features exactly to our liking. Whenever we contact them with questions, it is answered in a reasonable time frame and with decent answers and suggestions. Great service always!

Date of experience: May 10, 2016
New York
1 review
13 helpful votes
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The Nextiva phone line has been a great help in getting our new company up and running. Technical support helped set it all up to meet our needs. There are lots of features to choose from to really customize the system nicely. Its been great being a Nextiva customer.

Date of experience: April 27, 2016
Florida
1 review
14 helpful votes
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Pleasure to work with
March 22, 2016

Nextiva has been a pleasure to work with. They had us set up and running a reliable line within two days and that included porting the old number. Nextiva includes many features that other companies charge for, which is just amazing.

Date of experience: March 22, 2016
Nevada
1 review
16 helpful votes
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We signed up 8 weeks ago and received only great service so far. There has not any problems. The call quality is clear, even on overseas calls. Most people can’t even tell it is a VOIP call instead of a land line call. No complaints at all!

Date of experience: February 10, 2016
California
1 review
15 helpful votes
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Compared with other local Internet providers, Nextiva's service, product and pricing is very competitive. It is nice to speak to a very responsive customer service team that is located in the USA and questions are answered quickly, no hassles. Rock on Nextiva!

Date of experience: January 29, 2016
Arizona
1 review
14 helpful votes
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Compared local Internet providers, Nextiva pricing was better and it works well with our existing phones although (I assume) it should work well with most good quality compatible voip phones. Customer service on Nextiva is helpful and give decent answers to questions. I like Nextiva a lot.

Date of experience: January 9, 2016
California
1 review
16 helpful votes
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Excellent Phone Service
December 2, 2015

This is the third VOIP service I’m using and I’ve come to depend on it completely for all my needs. Nextiva delivers a reliable, affordable service that delivers on its promise.

Date of experience: December 2, 2015
Maldives
1 review
20 helpful votes
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Thanks so much to Nextiva’s support team for porting my old number. All the hassles I’ve had are gone and forgotten after the tech guys helped me. My phone works smoothly now and I’m loving the service already so far and it’s only been two weeks.

Date of experience: November 16, 2015
New York
1 review
14 helpful votes
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Nextiva is the telephone service IMHO. I’m saving like $50 per month! It works the same as a normal phone. There’s no choppy calling or dropped calls. And I get unlimited calling!

Date of experience: November 5, 2015

From the business

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions.

Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


nextiva.com
Founded in 2008
Scottsdale, Arizona, United States