NextDirectReviews 48

I have been ordering from Next for a few years. Not once has the website let me down. The clothing is priced well, is of extremely good quality, and ships very fast - it took two days coming from the UK to Australia, which is amazing.

The only slight problem, which isn't the business' fault, is that sometimes the sizes tend to be a little big. If you're worried about this use the sizing guide or order a smaller size than usual.

One of the best online clothing websites I have ever ordered from - definitely check it out.

I have bought several pants and shirts for my son. Quality and price is good. I ordered shirts for me but price for adults is very high. Shipping takes about 2 weeks usually.

I ordered a bunch of clothing for my 2 year old son, I spent around $120, felt like I got a lot for my money and the shipping was free. Good start!

It took around 3 weeks to receive the parcel and I was so happy with all the items, beautiful clothing and excellent quality, and at a good price! So it's very unfortunate that I got messed around with the payment.

First there were a few out of stock items when I had completed my order, there was no indication of the items being out of stock before placing the order, I was charged for these items. I then contacted customer service and they told me that the charge for the out of stock items would be credited back to my account within a few days, and it was, that was all good. But then a few days later.

I ended up being charged for my order several times over, as I was rudely alerted to when my debit card declined in a store! In total I was charged around $500 for this $120 order.

When I realized this of course I got straight on the phone to customer service, who were trying to be helpful but they denied being able to see these charges from their end, they sounded genuine so I believed them. I spoke to a few different customer service people about the issue, they tried to help but I believe that they really could not see these charges.
I then called my bank and spoke to someone about the issue who confirmed that Nextdirect.com had infact made these charges, although they were pending. Of course there's nothing they could so.

So I called Nextdirect.com customer service again and repeated what the bank man had told me. They continued to insist that they can't have made these charges, they were quite confused about it actually. But they said if it is the case where there was a mistake with being over-charged, rest assured that the funds will be credited back to my account, give it a few days.

After a week, yes the funds were back in my account. So in the end it all worked out, although at the time I felt like it was a whole lot of $#*! ache to deal with for some kids clothes.

I'm a actually very disappointed that I had this issue with nextdirect.com as i'm so impressed with the clothing, and affordability of it that I would really like to shop at nextdirect.com again. I haven't because i'm scared off by the chance of the payment issue recurring, online shopping shouldn't cause you a headache! But you what, I think I might give them another chance..