nexogyReviews 219

We were in need of some assistance that resulted in exchanges both by phone and email, i. E. more than the 'standard' phone call resolution. Our call was handled by Vanessa, and as usual she was exceptional! She's always pleasant, courteous, patient, makes the extra effort and gets the job done... great job Vanessa! It's always comforting to hear Vanessa on the other end of the call. Keep up the great work!

Vanessa is the true definition of a professional. She is always so efficient and goes above and beyond to assure customer satisfaction. She has helped me with a few issues with our account and I can honestly say she is my go to person at nexogy. I rather not talk to anyone else but her only because I know she will always have a solution! She is such a great asset to this company! Five stars all the way!

Vanessa Echevarria, fixed the problem very quick.
She was very helpful & professional.
Thank you for quick responses & excellent Customer service!

Had a problem with my recording when phones on hold, messages was deleted
Vanessa sent me recording to listen to and she got the job done.
Great working with her

I always handle all my inquiries with Lexi Aguirre and I can only describe her as exceptional employee!

Jay quickly addreseed the request and gave precise and detailed instructions. Great overall service.

Whenever i call i receive the best service and the team knows exactly how to help me

He presentado varios problemas con la activación de dos nuevas cuenta fuera de USA y gracias al esfuerzo de todos los especialistas de soporte se acabasa de resolver en el día de hoy. Especialmente la señorita Lexi Aguire me brindo un servicio muy paciente y profesional hasta última hora. Gracias a todos.

VANESSA TOOK THE TIME TO GO OUT OF HER WAY AND FIGURE OUT WHAT THE ISSUE WAS WITH MY EXTENSION. SHE MADE SURE MY PROBLEM WAS RESOLVED BEFORE HANGING UP.

Had a problem with one of our lines. Vanessa took my call, pleasantly, and offered a temporary work-around for immediate relief. Then went to task, handled the problem within a few minutes, followed up, confirmed all working as should. One step ahead of me the whole time, and ready, willing, and eager to help and PLEASE. Right on Vanessa... keep up the good work.

I was trying to figure out which router to purchase to replace my cable modem from Comcast that would work well with Nexogy. Erick Nunez provided me excellent communication with helping me narrow it down on what to purchase.

Switched equipment out and so far the only issues we have had were rectified fairly quickly. So far so good.

Lexi has outstanding customer service! She went above and beyond to ensure we were taken care of! She not only made sure our issues were resolved promptly, she was patient and understanding. She also followed up after everything to confirm all our phones were working properly!

Thanks, Lexi!

Vanessa Echevarria and all Nexogy tema gives a quick and satisfactory answer o solution to most of our requirements. Thanks.

Vanessa took on my case and actually fixed everything finally! Thank you

Since becoming a partner with Nexogy, the service and support we have rec'd has been OUTSTANDING. I have no hesitation in contacting them as I know my issue will be resolved to my satisfaction everytime.

As always its a great experience working with Javier Mendo. As always he is great help when we have a major change to be made. I would recommend Nexogy as a hosted VOIP Solution to anyone looking for a great service with great customer service!

Since we have opened this account with Nexogy they have been there step by step to help me with any issues through the portal thanks to Victor, Carlin or marlene and for technical support Lexi, Erick and Jay have given me some of the fastest and most helpful technical support for any of my issues or questions. This company has excellent customer support and i highly recommend using their services.