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The system was dropping calls and it was sometimes hard to hear each party. I called and spoke w/Eric Nunez and explained the situation. He was extremely pleasant and asked me to email him some of the phone numbers and times of the calls so they could open a ticket. The system seems to be working much better and I was impressed that Eric sent me a personal follow-up email.
Javier Mendo has shown excellent attention to detail when providing support and he has been instrumental into getting some of our more complicated projects off the ground. I'm very pleased with his service and expect to continue working with him as he has been nothing but top notch. He is an excellent resource for your company.
We just recently changed from AT&T ( after 14 years) to NEXOGY, great service, great support. Highly recomended
Lexi is top-notch. No matter what it is she figures it out and does what she can to make it work. Thanks Lexi!
I called in regards to a hold button that was not working at times. I spoke with Vanessa originally who was very nice and she thought that we may need to purchase a new phone, after speaking with my manager I called back to find out the cost of a new phone and Jay was the one that received my call. Jay was excellent and suggested we try something before we went forward with a purchase - Jay saved the day! He gave me directions on how to put a call on hold without the call button and it worked perfectly when he called so I could try it out. Jay was extremely polite and helpful - he made my day and my managers day when we didn't have to purchase a new phone at this time. Thank you so much Jay!
4 Years with Nexogy and we are happy with them, quality, price and premium customer service.
I have been a customer for more than 6 years. Excellent staff and excellent service. Latest equipment and most flexible contracts. Very fair pricing and THEY DO DELIVER!
My Nexogy phone system works almost without fail, and if there is any interruption, there is a notification and prompt resolution. The pricing seems fair enough. But since installation some years ago, my business has changed, my needs have changed, and no doubt technology has changed, and I have no idea if I have an Account Representative or who I am able to call to discuss my account. All of the communication from Nexogy is very automated and in one direction. I would love it if a live human with good English was able to come and spend a morning at my office to see what I have and what I might need and to assist with my phone system.
Ever since we switched from other provider, we have had many bumpy roads, but must say that the tech support team is excellent
Nexogy has ridiculously poor customer service. They have been duplicating charges on our account for almost 12 months and they have not given us a credit. I've been contacting them for 45 days via email and phone asking for our credit with no progress whatsoever. However, they are competent enough to charge cancellation fees.
Vanessa was really good and help us out all the way to solving our problem.
In a world where we regularly beat our head on the desk with terrible customer service, I am amazed with the speed of your company's response to my problem. Your techs actually know what they are doing and get it done in record time, with a smile in their voice! Thank you, thank you, thank you!
Over the last years Nexogy has provided to us at Smartel, scalability, positive business solutions plus exceptional tecnical support.
I am very impressed with the level of service that Nexogy has to offer. Recently, I have had the opportunity to work closely with Jay Gonzalez on an number of matters. He is able to exceed expectations every time.
WE AT CYMA RECEIVED AN EXCELLENT SERVICE FROM MS. VANESSA
ECHEVARRIA. THANKS!
WE REQUESTED COPY OF OUR DEC. 2015 INVOICE AND WAS SENT TO US BY VANESSA IN A BLINK.
Hello Federica,
I trust you are well, Transolve Global is a new client for Nexogy, and I have been blessed to having worked with Ms. Marlene Cabera over the last several days. Too many times, we miss out on the opportunity to commend someone, but some find the time to always complain about people, only focusing on the bad and never the good.
As mentioned, we miss out sometimes on taking the time, a short few minutes, to recognize outstanding performance in customer appreciation, service, follow up, and above all, patience with customer that is not the brightest bulb on the tree when it comes to new technology. Ms., Cabera is what every company needs, a valuable asset to both your organization and mine. The first voice that the customer hears when he/she calls in with issues, the calming voice as she walks you through what needs to be done, never condescending, always understanding that not everyone has the technical ability to set up the system and being operational.
Nexogy is very fortunate to have Ms. Cabera on the front line of your operation, she is a pleasure to work with, always pleasant with a warm greeting and a happy goodbye.
Respectfully,
Malcolm Bermingham
VP – Operations & Sales USA
After we switched to nexogy we could integrate all our team with the phone system, even if they were not in the office. Our team is spread out and usually not in office, everyone having their extension with them at all times improved our communication efficiencies. User portals provided are extremely useful for us to manage our own system. It takes some time to learn how to use it but after that you have complete control and no need for anyone else to do it for you. Extremely happy with the product.
We could not be happier with nexogy. The quality of voice is great as well as the training for the system which was easier than expected. Customer service is above average. The auto attendant was a bit tough to setup myself but their support helped make the process easy!
Have been a customer for just under a year and love the product and service. Had bad experiences with VOIP before but Nexogy has really changed my opinion. Highly reccomended.
We've been with nexogy for quite some time now. The quality of the service is real good and we are very happy they now offer support here in the USA. Pricing lowered and we were immediately on the new plan, saving evermore month after month. My only recommendation to potential and/or existing customers is to have good quality bandwidth for all your internet needs including VoIP. We have WiMax service from nexogy but also a dedicated Switched Ethernet from AT&T that also nexogy offered us. Keep up the good work!
