New York Safety Council

I finish the course and pay extra for an overnight shipping and never received my certificate call 5 times no answer email 10 time not answer back at all that life chat never worked this was the worst experience ever with a course and I have taken a few but this one never again

Took my money and blocked me out after reading one passage. They should not be allowed to take money and not provide service. Next step BBB

Completely different than in the past. Got locked out and blocked, so did my husband. No representatives answer the phone and I never received an email or 'chat' back.
Seems to be a scam at this point. I cancelled my credit card purchases and moved on.
The reviews on their website are from 2017
Go elsewhere

This site used to be legit. I believe it was bought out by a new company sometime recently. The customer service is not real. The course does not yield a certificate. I had to go through my bank to dispute this charge. AND it's still listed on the DMV website as legit. IT IS NOT.

Looked at these reviews seeing if anyone has gotten an answer from costumer service. I've wasted over 20 hours on hold or on live chat trying to tell someone I never got my certificate. Live chat says only 20 min wait but I've waited 8 hours one day no one answered.

Please don't wast time. They don't have any customer service at all. They have big time system error for Voice biometric checking system. In the middle of course they will lock you out and you never able to talk with them.

NO CUSTOMER SERVICE
I have tried to call twice waiting about 2 hours each time
I have chatted online 4 time, it tried to connect and then said try later
I have left 2 emails
I need to complete this course within a certain time, the clock is ticking
I am out the money and have wasted so much time

Hello,
Voice biometrics are iffy, someone talking in the next room, a car siren, maybe an asthmatic day... halfway through the course today, always same pretty quiet room, computer, etc., I failed the voice ID twice and was locked out. On Saturday at 1pm. Chat Help - '36 minute wait' then that window went away. I sent a Contact Us email... no reply yet four hours later. My insurance agent recommended this company. I regret it didn't occur to me to read reviews first! This explains the ½ price sale, because the other half will be spent in buying another course from them or another company.

I've used NY Safety Council online course in the past with no problems. This year was different. I got locked out of the course two times due to the voice recognition system and was put on hold for 1 1/2 hours each time before I could talk with a live person to get the "locked out" removed. I'd recommend an alternative program in the future or an in-class program.

They will lock you out of your course, refuse to help you, put you on hold for three hours then charge you again when your course expires. A scam.

This place is a scam with no real customer service. I was on the phone for 40+ mins until I came to my senses and hung up. They purposely fail the identity tests so you get locked out of your account and can't get the certificate.

No communication whatsoever
I recommend in person classes
Never received my certificate
No customer service 2hr hold period
My money went down the drain.
Never use this service
Can someone who has had a good time with this service please reply to let me know how well

Steer clear of this website. Their voice recognition will lock you out and you would be stuck with live chat with no one to assist you. I believe they are just out there to get your money. Its sad that this company is on Ny DMV website as legit course website.

My money went out the window. Today was the late day to complete it. I set the time aside and was actually enjoying going thru the modules and found the info interesting. I had no issue doing the voice recognition security. No issue logging in and out. The security questions are not correct regarding "attempts" as well as answers. While working my way through the sections, my Grandkids came in with Halloween Costumes. I turned my attention away (tho I had clicked "keep me logged in") for 20 min or so. That was the end of that. Can't get back in. I agree with the others. It's a scam to collect the fee multiple times. They will find or create a reason to do so. If you get a call, make a cup of coffee or burn toast... you lose. IMHO: Completely unrealistic. DON'T DO IT.

Re payment for course: AKA: New York IPIRP.

The DMV really had new rule in place where it literally makes you retake the entire test the entire 4-5 hours you answered correctly and completed chapters in. That seems like a technical issue and customer service yields to the rules which is so pointless.

I took this course over a Month ago and have yet to receive my certificate. I sent a message to the customer service and they never answered me. I tried to log on to the site to print my certificate and I was locked out. They don't let you print it out when your done! Save yourself the trouble and find a different company.

BIGGEST SCAM... they blocked your account because of security reasons... they don't care about you... they are cheaters... fraud

I purchased this and caught COVID. I had 3 days left to complete my online course and I was only 4 chapters away from finishing… for them to lock me out of my account before my time was allotted? A SCAM. I had 3 days left to finish. I contacted customer service and that wasn't even helpful. This company is a SCAM. I got conned out of the time I had left. I refuse to repay for this crappy service.