New York Safety Council

After completing 60% of the course I was locked out after missed one letter in password- I was required to access their voice recognition system by entering name & password on my iPhone - and all of this number of times along the course and the limit is THREE of faults allowed. It's not about course itself. They want to CATCH and lock you out. It's institution of enforcement. Moreover, they offered me to start from scratch after hours of time wasted. Will dispute the charge and never come back

TERRIBLE SERVICE: Sharing our horrible experience so that you can be informed in case anyone asks you for recommendations for defensive driving. American Safety Council and NY Safety council - AKA FUSION CERTUS is an online course for defensive driving. They are absolutely horrendous. I spent like $75 for my daughter and I to take the course... we are still in the process. We each began... both got locked out for answering 1 of 30 security questions wrong and BOTH lost all progress of the course we had completed. Both of us lost hours of work. Their system is full of glitches and their customer service is atrocious. The reviews on them are notoriously negative!
They should be not be in business.

After jumping through over a dozen hoops to take the course online... after paying... setting up the voice reorganization feature would not work. Went to the chat feature where I was told that they couldn't accommodate me since I don't have a microphone; told me they'll refund my money; haven't seen that yet. Furthermore, the thieving scum at DMV charge an $8- "processing fee" to record course completion. This whole thing is a scam designed to generate revenue for the NY Safety Council.

Attention 're-register' means 're-purchase'. I give 1 star is because there is no zero star option. Liar liar liar liar liar liar liar liar liar liar liar liar liar liar liar liar

Sighed up for defensive driving course for insurance reduction. And bring cheated along the way.
1 the price listed on site has to be added DMV processing fee, which is not informed;

2. I was locked out and reregister. I was informed that I have to pay for the restart the course. And, hear this, I hav to pay for it! Again I was not informed of this.
3. I found that I could request refund as long as I didn't request certification. And I was told again I can't get refund because I failed! But I could get a free restart FREE. I failed one stupid question " what number of..._"
Stay away from this course. You can never leave with your money. You may be cheated more than one expensive payment if you are not careful.

The title of the course is "New York DMV... New York safety council is never mentioned. Looks very official but no more than a dishonest business. List your review here and anywhere you can find to post your review online!

Locked out during the first module after answering the first 2 questions and security questions correct. Site locked up and froze twice during the first 25 minutes. "Customer service" non existent or unwilling to help.

I WAS PROMPTED AS BEING BLOCKED TO CONTINUE I HAVE TO RE-REGISTER AND START ALL OVER BECAUSE I ANSWERED THE 2 QUESTIONS INCORRECTLY AFTER I SUCCESSFULLY COMPLETED THE FIRST PART. I'VE BEEN DRIVING FOR 40+ YEARS WITH A CLEAN RECORD I MERELY WANTED TO GET THE 10% DISCOUNT. THIS IS A TOTAL WASTE OF TIME AND MONEY. THEY BAMBOOZLE YOU WITH STATISTICS THAT MOST PEOPLE WOULD PROBABLY TUNE OUT. IF YOU DON'T REMEMBER THE STATS YOU HAVE TO RESTART AND PAY AGAIN? TRIED CALLING AS WELL AS CONTACTING THEIR "LIVE CHAT" TO TRY AND RECEIVE SOME CUSTOMER SERVICE ASSISTANCE TO NO AVAIL. THIS SHOULD BE BROUGHT TO THE ATTENTION OF THE BBB! WE NEVER HAD A PROBLEM LIKE THIS WITH AAA.

Ditto all the previous reviews! Technical glitches, being rerouted constantly, taken back to section already completed. NO customer service! Now blocked and told to re-register and pay fee again cuz supposedly didn't answer one of the numerous verification questions correctly, which is incorrect! And my insurance agent recommended this course! BIG FAIL!

Seemed like a great idea until I paid and tried completing the course. It kept freezing up, not allowing me to move to the next parts and I even got locked out after an incorrect answer to one of the questions. They fail to tell you if you miss any of the security questions or answer a question incorrectly you're Done!, locked out, game over! They were not able to allow me to pick up where I left off so I had to start from the beginning after almost 3 hours spent taking the class. They also would not issue a refund so I started at the beginning again. 9+ hours later I completed the course. Never again!, not even if it was FREE! I hope I actually receive the certificate in the mail, but I'm not counting on it. Please, please, please don't abuse yourself by taking this class. The in-person classes are so much easier even though you have to physically go there. No biometric BS, no glitchy software, no continual restarting from the beginning if you have a problem or if you answer a question incorrectly. You must

THIS IS A SCAM! They locked me out of my account after 2 tries, got in contact with them, they unlocked my account free of charge, and as I was working on module 2 answers I was locked out again after they claimed I had 3 wrong answers! I've disputed this with
My credit card company!
DONT USE!

Just got off phone with customer service, after having been RESTARTED TWICE! I have already spent over 10 hrs on this crap course that keeps glitching and telling me I failed a quiz, WHICH I DID NOT. I've done it twice already so know every answer. I get to the last module, refresh the page bc the platform DOESNT WORK PROPERLY and it decided that I failed a quiz and had to RESTART AGAIN FOR A 3RD TIME! Oh and no refund bc "I started the course already." DO NOT USE THIS COURSE! NOTHING BUT WASTING YOUR TIME AND CLOWNS FOR AN IT DEPARTMENT THAT CANT FIX THEIR CRAP PLATFORM! My $25 is now a donation to a bunch of clowns.

Paid for the course and got 75% of the way through the course before it locked me out and would not let me continue. They told me I had to pay again to continue. What a SCAM and a complete waste of time!

Stay away, I got in the 3rd section and got blocked and no customer service. They hide behind chats. Scammers. Not just me, My wife experience the same issue.

NY Safety council is the Worst driving class choice you can make! Total thieves! Any web site errors they blame you and try to charge you again! They have No customer service! Scum of the driving courses!

I don't recommend this course on this site to anyone, they are liars, they take money and then the certificate does not come, I have been demanding a certificate from them for 2 weeks, and they lie that they sent it. Do not use this site, there are only liars

I signed up to take the course first once I reach module 2 it kept repeating over and over and then I was blocked! Try to sign back in I couldn't try to call the number for days can't get anyone over the phone! Finally I chat with someone online he ask me to pay again since the course can't be unlocked! What kind of fraud is that!

I have completed the defensive driving course back in 2018 with this company. I decided to return again. The site has definitely become more tech savvy. They have database with a bunch of random questions for you to answer while registering such as what is your eye color to "do you prefer walking or running...etc" what type of pet you ever owned. They create these questions ahead of time so at any point in the course, they randomly ask you questions to see if you that is taking the course and not someone else.
Some instances the questions did not pertain to me but because its multiple choice I had to answer.

So now when you go through the course its broken down into 4 modules. Seems short? Hell no! It has subcategories I think I saw about 8 videos but most likely its more. For each video you can read on screen and listen, but, you cannot proceed to the next video until the system tells you to proceed after it finishes reading on screen. Ok no problem. Sometimes it prompts you to speak into the microphone via the device you are online with. It uses your voice by reading the same sentence every time to confirm its you.

I login I listen then at certain points it presents a brief quiz. If you answer wrong 3x you may get locked out and have to start over. Yesterday I spent the day going over module 3 and it kept looping me making me redo Module 3 every time I get to the end of the Module 3 where it prompts you to press continue. It was infuriating! I wasted so much time. It did that to me in module 2 while viewing on my cellphone. (Below is a picture of the window where I could not pass to the next page.) So worried I decided take the weekend to wrap this up on my desktop as I was nervous the software is not acknowledging my review.

Here was my issue. I was in the final Module which was 4 and chapter 2. I decided to login and continue, but one of the questions that it asked me I did not remember so I failed 3 times and they kicked me out the course. I finished about 90% of the course. I couldn't wait to be done as this system is flaky and the security measures they take to verify your account is beyond ridiculous. Its driving course to reduce your auto insurance for God sake, not the SATs or MCATs.

I contacted NYSC (not the gym) and explained that I was blocked. They offered me to do the course over. I told them no because this process is grueling going through the classes that its exhausting and not worth it. They said that is all they can do for me. I asked for a refund and the person on chat would not directly respond. I said now you block me from finishing maybe 6 short vides and your keeping my $30? So I can only IMAGINE how many other people they are ripping off with their policies. This is not right. Your punishing us for not remembering an answer that DOES NOT pertain to the course. You want your money then let me verify with the 40+ plus questions you gave us to verify and continue where we left off. It is wrong of this company to take our money and not let me finish 45 minutes MAX of review when I have finish 4.5ish hours.

So now I must go to an in person class and pay double and you keep my money? Where is the fairness in that.

DO NOT ENGAGE THIS COMPANY UNFAIR PRACTICES

It's created in specific way that you'll purchase it again and again. Many ways to make mistakes and you'll failed entire course. Don't buy it. There even cheaper courses from Chinese guys