Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback, with several customers praising the quality and appearance of their products, particularly jerseys, which are often described as well-stitched and stylish. However, a significant number of reviews highlight serious concerns regarding shipping delays, often attributed to overseas fulfillment, and a lack of effective customer support. Many customers reported issues with tracking information and difficulty obtaining refunds or assistance. Overall, while product quality appears to be a strength, the company's customer service and shipping reliability present notable weaknesses that could deter potential buyers.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered a jigsaw puzzle well in advance of Christmas and all I have received is a fake tracking number and NO response back from company. This definitely a buyer beware site. Now I hope that my pay pal account doesn't get hacked. I have doubts that the 5 star reviews are even real.
Ordered n paid for 2 twin bedspreads. On 10'*******. Items say shipped from china bogus tracking number. Then get a email stating I have to contact shipper usps. SCAM SCAM. And fraudulent activity on paypal after order 3 rimes.
This newday site needs to be ended
I've ordered 3-4 jerseys from this store. These are stitched, nicely fitted, official jerseys. Amazing quality. It did take a long time to get them, 6-8 weeks, but I think this has more to do with shipping and customs. Customer service is very good. They respond within 1 day, and handle problems fairly. I had an issue with a number not aligned right and they sent me a brand new jersey.
I ordered a football jersey from here, it is everything I wanted and more. I wanted to up size the jersey after I ordered I sent these guys an email and within hours I had a reply assuring me the size would be corrected. It took about 2 1/2 weeks for the jersey to get here but well worth the wait. I will be a returning customer.
This site is NO GOOD. The customer support is non-existent. The ONLY communication I had from these people before I lost my cool, was a receipt from PayPal. "Check your order invoice for tracking number"... there was no invoice. I placed the order September 16 and still no invoice. Thank you PayPal at least. Someone has emailed me with a bogus tracking number that indicates my order has left the country..."please be patience"... that's all. No other information. The company is not Oregon based as advertised, which I checked before placing my order. I even mentioned in my many emails to them that I would be placing a very negative review for them... still nothing!
If you are still considering placing an order after reading this, something is bad wrong with you. I would give them 0 Stars if I could... also, I would be happy to place my proof of purchase for this review if I had one! By the way, I don't buy the positive reviews for a minute. What a joke.
I ordered a 'gator' facemask 7 weeks ago.
Shortly after, I learned it was coming from China. The tracking number shows 'missent' and they package has been stuck in Utah for the last 2 weeks.
On 9/5 I tried to get a refund and was told to wait 10 days. On 9/15 I was told to wait another week.
I've asked at least 5 times for a refund. I'm tired of waiting.
I ordered a Chicago White Sox home jersey ( white)and it's perfect. Item as described. Great customer service also. Shipping was a little longer than expected but when you get the product you should have no complaints
New Day Stock went above and beyond to help me with a personalized jersey. Thank you for the helpful service!
ALSO AVOID "newstarstock.com" - same company (our order reply came from newdaystock.com, but the receipt says "newstarstock.com", and it shows up on our credit card as "NGO THI LE"). We and our daughter's grandparents ordered her custom soccer jerseys that she was SO EXCITED to receive. We received tracking numbers and weird "out for delivery" and then "delivered, picked up at post office" messages. Something was off. We checked the company to see if it has a history of fraud/scam reports and sure enough, whether here or the Better Business Bureau, pretty clear this company is a scam. DO NOT buy anything from them!
Recently had made a purchase with a slight hiccup, but I reached out online and got a quick response from S. Jones and she came through with flying colors. Received my order and was most pleased. My daughter will be thrilled with her gift. Thank you New Day.
Love my Tigers and love my Jersey except sizing is completely off. You need to order 2 sizes larger than what you wear. Paid a lot and won't even be able to wear it!
They were a little small when I received them, but I contacted the company and they responded the same day agree to replace them with a bigger size. Jerseys are great looking. Really well stitched and appearance!
I tried to buy a custom Ohio State jersey from another competitor for my girlfriend. After ordering and 2 months of waiting and no response to my e-mails I gave up and ordered from New Day. They sent me constant updates on where the jersey was in the production and mailing process and within a couple of weeks she had the jersey and loves it! I would buy from New Star again.
You just received their jerseys Harry ordered from the girls national world team soccer USA team it look as good as the jerseys about from the actual u.s. a team shop only complaint is it takes about three weeks to arrive for shipping I think the Corona virus slows shipping down
I just got my Jersey today. Wow just wow. It looks great. Everything I ask to be on it was. Always updated me on delivery with email and sms. Would highly recommend them for any sports fan.
This company also goes by new_shopping on ArtFire.com. The jersey sizes aren't correct, and their 100% satisfaction is a joke! They ignored most of my emails and never gave me the correct Burreaux jerseys I ordered. They deleted my purchase on ArtFire so that I couldn't give them a review! DO NOT BUY!
I placed my order 2 month ago, haven't receive it yet! They do not email the tracking number unless you involve paypal.
Send 3 emails requesting my order no answer!
PLEASE READ REWIEWS BEFORE ORDERING!
I ordered a jersey for my wife and the name was misspelled. I returned it as the guy told me, with tracking number and he tells me no refund because I DIDNT REMIND HIM TO REFUND ME! Below is a copy of our conversations. I sent him pics of all the past emails with proof that I did what he said for a return and still the guy will not provide a refund for a poor quality, faulty piece of merchandise.
Claims 30 day guarantee! Lies! Claims 24/7 customer service lies! I ordered LSU Jersey early in March still don't have it They keep sending same fake tracking number saying be patient covid is delaying shipments no tracking number states it hasn't been originated! Give me a refund! And email is copied and pasted! They even claim money back guarantee I've asked for a refund they ignore me! Heed all the bad warnings about this ti off company! I'm getting a voodoo doll!
DO NOT ORDER FROM THESE MORHER$#*!ERS! SCAMMING Innocent people from there hard earned money! My mom ordered a jersey ( rose Lavelle) for my Neice, of course no number to call, no tracking number, no NOTHING! Who the $#*! do these people thing they are! Keep your $#*! by you, the only thing you deserve is the coronavirus! I am done with sites like these!
Answer: File disputes with credit cards. But the cc refunded my money without contacting them
Answer: It's extremely difficult. They ignored most of my emails, and when they responded, it was not helpful, and they blamed me even though their jersey sizing is wrong for women, and they never provided tracking.
Answer: They're actually based in China (even though they have multiple addresses listed in the U.S., which are not legitimate!). You will not be able to contact them.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account