On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
We monitor reviews for authenticity
The item I ordered 1 month ago was showing in stock when I ordered it and 15 days later they finally sent me an email saying that was being ship and not even a tracking number was provided. You have to wait for more than a month to get your item delivered. I am just getting a tracking number now that I had to reach the company by the costumer service. They dont even give you a refund of your money. So take these aspects into account before buying something here.
These people are common criminals. They carefully hide information about returns & size accuracy. 2 pair of shoes are over an inch too large, & they will not do anything to rectify this situation. They will not answer the phone when I call & some email take 2-3 days to return email. Its like they want me to give up or run out of time.
Hi, Keisha W.The refund policy is stated on our website, or you can click this link to learn more: https://www.newchic.com/return-and-refund-hc162.html
Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. Thanks a lot!
Please contact us at the specified time, here is the available time: https://www.newchic.com/Contact-Us-hc10.html
If you need help, please contact us by email at [email protected] along with your order number.
Product never came. Newchic made me wait months before even acknowledging that "it had been too long." Then they wanted me to call FedEx but they hadn't even put a tracking number on the package. They also did not turn off flood of unsolicited marketing emails when asked. Had to block. They offered 10% off my next purchase... why would I want to try them again?
Hi, Christine C. If you need help, please contact us by email at [email protected] along with your order number.We help you find out what's going on.
We offer various discount options on Newchic. Therefore we'd suggest you to open this link and have a better understanding of them: https://www.newchic.com/help_center/coupons-and-points-faq156.html?allht=1
I ordered a wallet in May. It was promised in June. It is now almost SIX MONTHS after the initial order and it has not arrived and I have lost any hope that it will ever get here. Their "Service" department answers my emails with form letters that do not address my questions but rather tell me to "be patient," tell further lies about anticipated delivery dates, and refer me to a "tracking system" filled with inconsistent statements and further lies!
Trying to deal with them in any way just makes the whole experience worse.
DO YOURSELF A FAVOR AND STAY FAR AWAY FROM THIS OUTFIT! They do a lot of slick advertising and just steal your money!
Hi. Kenneth. We are sorry to hear your comment. Since we are selling the product abroad, it may take a longer time for the order to reach customers than domestic purchases. But we have specific estimated shipping time for the different country with a different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
The shipping time will be also indicated on the check out page. Please kindly check it.
Sometimes it may need a slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. Please contact us via [email protected] and give us more details. We will check your order for you.
It took about 4 months for the items to be delivered. I got a partial refund for late ones, which is good. Nevertheless, it is frustrating and irritation to try and track the orders. Emails and phone calls were not accessible. One of the items that was on display was not what I expected in terms of size.
Hi, Santina M. The email response time is 24 hours. About the size, to choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.
Usually, the package will be delivered on time in most cases. It is normal that the logistics company does not update the exact information on regular basis. Sometimes the shipping time will be delayed due to unavoidable situations. Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
If you need help, please contact us by email at [email protected] along with your order number.
My shirts are so cheaply made, I will be lucky to get two or three wears out of them. Just as bad, they refuse to stop sending spam emails. I have unsubscribed and when I do it again it tells me that I cannot unsubscribe as I have already unsubscribed. What a pain in the butt. Do not buy here.
Hi. Van. We are sorry to hear your comment. Newchic always considers customers as first priority. We stand behind the quality of our products. If the items you have received have any quality problems, please contact us via [email protected] and give us more details. We will do our best to help you. About the unsubscribed problem, if you still receive our email, please send us a screenshot and we will check it for you.
This company has blatantly stolen artwork from me and will not remove the products after repeated requests. They are even advertising these awful cheap shirts on various websites and social media.
The artwork in question is shown below
PLEASE DO NOT BUY - you are hurting my business.
gabbymalpas.com
I am shocked at the audacity.
Hi. Gabby. We are sorry to hear your comment. Please click this link for more details. https://www.newchic.com/intellectual-property-claims-hc175.html Any questions, please contact us via [email protected] and give us more details. We will do our best to help you. Thanks.
Shipping too expensive, product in comparison on the expensive side, found that our later, however seems good quality
Find something different that can't be brought in regular clothes stores. Don't like to follow the crowd.
Lots of items, designs and choice, picked, ordered and now delivered safely. All hassle free. Great prices too!
No problems with my order. Delivered quickly. Good service. Why insist on 100 characters? I said it all in two words.
First of all, the sizes are all over the place. I ordered based on their size chart. The pants were so huge that they looked like clown pants, so I am stuck with five pairs of pants that I can't use. The shirts are narrow across the upper back so of course they're too tight. The bra looks like Madonna, so pointy in the front, that I can't wear it. The coat is cool but the hood looks 4x too big. Some items haven't even arrived. Out of 15 garments, only four fit. I can't send them back to China because it's not worth it. Customer service said that they'd send me ONE pair of pants in a smaller size, free, but I haven't received those either. I wish I had my money back. What a waste of money. I would have been better off ordering online from Macy's and having clothes that fit and have a decent quality than spending a small fortune on only four items that fit.
Hello Diane R., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: [email protected], have a nice day!
Order No. ******* SKUF*******
I ordered a cloth online on Aug. 4,2020 and the payment was drawn from my visa right after the order was put. However, the shipment has never made. I sent a message on Aug. 24,2020 and asked the status of order and was told that the cloth was sold out. And they told me that i will get the refund soon. It has been three weeks since i was told "soon", I chatted with their staff online one week ago and she told me that they will refund to me in 48 hours. Now another week has passed, and nothing happened...
Hello Jane H., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: [email protected], have a nice day!
Cheap material. Inconsistent sizes. No customer support - wrote to request to return, but received no answer.
Hello Lorraine B., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: [email protected], have a nice day!
This is a racket. The website says you can return within 30 days, but what they DON'T tell you is that you have to return your items, at your expense, TO CHINA! Let's see, how much will the original purchase cost now? They did everything to get me to exchange rather than return, but the items were so mis-sized that I couldn't possibly re-order. A small was oceans too big and the shoes had such a stench I couldn't stand being near them (they advised I put lemons in them for awhile!). I was given the option of exchanging (still would cost me as much as my order) or getting a half-the-amount refund. Of course, I had to take that as there was no choice. What a racket they have going. They are virtually not taking any returns and can get away with that by refunding SOMETHING. I told them I'd never order from them again. I wonder what my recourse is if I don't get refunded. Please be forewarned... even though the clothes are cute, it's NOT WORTH the aggravation.
Hello Dorothy T., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: [email protected], have a nice day!
I wrote previous review and said they would not respond to me to return several items{almost $100.] That I had purchased. After the review I left on this site - received a message as a follow up to the review. They stated they were sorry about the situation and would immediately send me a link to send back my items. They NEVER sent that link - they just responded to look like they cared- They DID NOT CARE! Never heard from them again. I will never order from them and will stress to everyone - DO NOT ORDER FROM NEW CHIC THEY ARE CROOKS- THEY SEND THE ORDERS - EVENTUALLY- BUT ARE VERY LOW QUALITY AND YOU CAN'T GET AHOLD OF THEM TO RETURN. BETTY MIDDLEBROOKS
Hello Betty M., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: [email protected], have a nice day!
I bought a jacket and a sweater. Both were very poor quality - that's ok, it's the chance you take. But DO NOT BUY FROM HERE UNLESS you have no intention of trying to return. I give it one star, because they make it impossible to do a return or contact them in any way. So, if you buy from here, you're stuck with it. This experience makes me wish I read more reviews.
Hello D D., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: [email protected], have a nice day!
I ordered face masks from then and after 70 days all I got was emails saying that they had been shipped. I requested that the order be cancelled I was advised that they could not cancel it but that once received to let them know and they would send instructions on how to return the masks for a refund
After two months I am still waiting for those instructions and all I get is to send them the details of why I am dissatisfied... now my third time sending the same info.
If this is an example of their customer service, stay away.
Hello Frank F., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: [email protected], have a nice day!
NewChic customer service compain number *******992//*******992//if they have any problems and douts are clear 24*7 Hours available..
Hi, Rahul G. Thanks for your comment here but here is the correct and official phone number to our customer service.
Phone: +13236173816, Office time: Mon. - Sat., UTC- 6 1:00 AM - 6:00 PM, UTC+1 8:00 AM - (next day) 01:00 AM, UTC+8 3:00 PM - (next day) 8:00 AM, which is listed on the our official page. https://www.newchic.com/Contact-Us-hc10.html Please confirm that you are on the right online shopping site consistent with your order. Thank you for your cooperation.
To the other verified customers of Newchic with comments posted on Trustpilot, if you need any further assistance, just contact us in private at [email protected]. Please do not call an uncertain help-line number via the third party platform to prevent fraud. Thanks so much!
Newchic Team
So I paid to get my package in 10-15 days, nope, didn't happen. Do not pay for New Chic shipping, it's a rip off to get your money, if it wasn't I would be getting my package on time instead of nearly 30 days later.
Hi, Bruce P. We are sorry to hear that you are feeling ripped off but Newchic is a legitimate business and operate ethically with our customer's needs in mind.
Sometimes the shipping time will be delayed due to unavoidable situations during the international transportation. Learn more at https://www.newchic.com/shipping-methods-hc160.html
And we would like to know more about it to provide support. We have sent you a private message here directly via sitejabber or kindly contact us at [email protected] with your order number. Hope to hear from you soon!
Newchic Team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jenette C. Hello, we are sorry for the trouble caused to you. Sometimes due to the large demand, the products in stock will soon be sold out. We will return the goods as soon as possible according to the situation. Hope to get your understanding. Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you do not receive the order within the time limit, you can contact us by email:[email protected] we will reply as soon as possible to provide you with a satisfactory solution.