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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Ordered two hoodies for my son for his Christmas odered them two weeks before didn't think i was going to get in time but to my surprise I got them a week earlier than expected great delivery would buy again
Home & electronic items are very very expensive & the shipping fee is much more expensive. Shirts & dresses are really big like they are made for curvy people. XS or UK 2 is like UK 14 & the material is usually polyester like board shorts. Their shipping fee also increases when you add even one item much more if you add items from different categories (like 2 shorts shipping is $12 then you add a small floor mat the shipping becomes $48 then add a plate holder the shipping becomes $72. This is not a joke. See for yourself
Dear Pog h. We're sorry to see this! We stand behind the quality of our products and hope for your understanding. It may be necessary to give a little more time and you may find a similar item(s) with lower price. The shipping cost varies, mainly due to package size and shipping address. Our system calculates that for you during checkout. So you could see that before payment. Hey, our free shipping service is available in select countries for certain amounts. Please pay attention during order or check out this link: https://www.newchic.com/shipping-methods-hc160.html
We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel.If you need help, please contact us by email at [email protected] along with your order number.
I ordered my shirt on 12/7/2020 and did not receive it until 12/31/2020 - 24 days later. Since it was a Christmas present with an estimated slowest delivery time of 16 days, I obviously was not pleased. It also was very, very small for an XL size and was too small for the person I gave it to - so, overall, a poor purchase by me.
I'm very happy with the product and the ordering and delivery process. But I get more and more annoyed about their commercials being forced on me and continuously playing on my laptop with busy moving images. It seems "I won't lose them anymore", which makes me (almost) regret my purchase.
Dear Zandra R.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: [email protected], have a nice day!
Best regards,
Newchic Team
I ordered this shirt as a Christmas gift on 12/3/2020. Today is 01/05/2020 and it has yet to be received.
Dear Roy D. We are sorry for the unpleasant experience and we have contacted you before, please check the email box carefully. Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: [email protected], have a nice day!
Dear Lindy S.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: [email protected], have a nice day!
Best regards,
Newchic Team
Ma petite fille a été enchantée pour Noël
Dear Victoire D.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: [email protected], have a nice day!
Best regards,
Newchic Team
Amazing experience and exactly the quality that i was looking for thank you
Dear Bianca C.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: [email protected], have a nice day!
Best regards,
Newchic Team
Such a lot of choice, which is not a bad thing, but takes quite a while to find what you want. As this is my first order, I hoped the UK sizing I've chosen will be correct, which it was. Much quicker delivery than I expected, so really pleased.
Dear Anne-Marie M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: [email protected], have a nice day!
Best regards,
Newchic Team
Such a lot of choice, which is not a bad thing, but takes quite a while to find what you want. As this is my first order, I hope the UK sizing I've chosen will be correct.
The products do not look as good as the pictures on the webshop suggests. And the size and shape is not good. The sleeves are way to short!
The overall quality is disappointing aswel.
Dear Lennard V. thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: [email protected]
We will do the best to help you.
Delivery time was not made clear. Whether clear or not it took from December 6 (time of order) until December 29 (day of delivery). This delivery date, I was told, was the expectation but not the date I expected from the online information.
Hi ivor c. Thank you for taking the time to leave your comment.
Total Delivery Time = Processing Time(1~3 business days) + Shipping Time. The processing time varies based on the items you buy.
We always try to deliver the orders in the given timeframe based on the shipping method you select when you place the order. However, in some rare cases, the order may be get delayed during the worldwide transit process. If the order could not be delivered in time, please contact us again for further checking.
If you have any questions, please feel free to contact us by email: [email protected]
Too many items to choose but will be back pending satisfactory delivery of first order
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: [email protected], have a nice day!
Best regards,
Newchic Team
Too many items to choose but will be back pending satisfactory delivery of first order
Très joli chaussures je suis ravi mais elle taille petit donc ne vont pas à mon fils. J'ai demander un échange mais il n'accepte pas les retours je pense en raison des frais très important. Le service après vente est très sympathique. La livraison est quand à elle est très longue et n'est pas indiqué lors de la commande. Dommage.
I need this present for my daughter before Christmas. I received it today. 2 weeks after her birthday
Dear Jose R. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: [email protected] We will do the best to help you.
Loved the variety of clothing etc. and good prices
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: [email protected], have a nice day!
Best regards,
Newchic Team
Loved the variety of clothing etc. and good prices
Website easy to navigate abd I love the style of clothes abd especially the shoes
The item was damaged and until now, there's no refund!
Dear
RoseMarie A.we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.We have refunded the refund to your Paypal account, please check it carefully. If you have not received our contact or if you have any questions, you can contact us at any time via email: [email protected], have a nice day!
Poor quality products, but I guess you get what you pay for. The measurements are small and the material is quite thin.
Dear name l.,
Thank you for your order and sorry for the inconvenience caused.
We have detailed descriptions indicating the material of the product as well as detailed guidance of size choosing on the product page. And the product may be slightly different than the pictures showed due to monitor, light settings and conditions which is unable to avoid and beyond our control. We hope your understanding.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: [email protected]
Best regards,
Newchic Team
VERY PLEASED with all aspects of my purchase, delivery, price, and quality of item all very good. Will definitely shop here again. James, Salford.
Ok so far, will await delivery of item, and then comment further.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eleanor R.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: [email protected], have a nice day!
Best regards,
Newchic Team