Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
We monitor reviews for authenticity
Goede prijs/kwaliteit verhouding. Kreeg bericht over de leveringstermijn, deze kwam overeen met de uiteindelijke levering.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: [email protected], have a nice day!
Best regards,
Newchic Team
The whole process from start to finish was easy and satisfactory. The shoes and matching bag are super and I can't wait to show them off!
Dear Linda B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: [email protected]. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Compré dos camisas, primero el material no se condice con como se aprecia en las imágenes, eran más toscas. Lo otro es que el precio no es acorde al material, que básicamente es plástico.
Good! Easy to purchase and now hopefully will not take long to deliver!
Dear Annamaria B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: [email protected]. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Good! Easy to purchase and now hopefully will not take long to deliver!
No communication and no tracking.
Took 4 weeks to arrive but pleased with the top. I ordered the larger size as i knew it would be too tight.
Ordered four different pieces of clothing. Sizing is drastically unreliable. Product I received does not match their own size specifications. Tried to return items that did not fit, spent almost $30.00 return postage to china for $50.00 refund. Never received refund. Instead, return package was rejected, I just received it back after nearly 6 months from when I sent it. Noticed that their policy is refunds if returned within 30 days. I did not receive my purchase (or even shipping information) within 30 days. Purchased it July 4, received shipping info August 5, then received package around August 12. If the ability for return and refund are important to you, consider a different company.
Dear customer, we are sorry for the unpleasant experience and we have contacted you before.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: [email protected], have a nice day!
Stock need to updated every time, don't ask customer to wait until the new stock arrived. Especially after payment had made. Website not friendly, ask to wait and cant made complaint. FB page is the only faster way to complaint with action. Service from your team is good but after i had made few complaint. Please provided a complaint box at your website
Dear customer, Our apologize. We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
If you have any questions, please feel free to contact us by email: [email protected], have a nice day!
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: [email protected]
We will do the best to help you.
Mi pedido fue monitoriado en cada momento y entregado en perfectas condiciones
Dear Nadia B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: [email protected]. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Не пришел заказ и не вернули деньги! Для чего делать русский сайт а письма слать на английском!
Dear customer, we are sorry for the unpleasant experience and we have contacted you before.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: [email protected], have a nice day!
Good quality product, however I had to wait more than a month to received it
The delivery was on the time promised. The product was as expected.
The shoes are fine but the wrong size was sent. Disappointing.
Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: [email protected], have a nice day!
Adquiri um produto de excelente qualidade. Entrega rápida e todos os passos desde a compra até a entrega foram informados.
Toujours une très bonne expérience a la réception de mon colis, je recommande vivement.
Service and chat Service good.
Products are good. But there are size problems.
Dear customer,
We are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: [email protected]
Best regards,
Newchic Team
I like shopping at my newchic the prices are quite reasonable that's why i called it "my newchic"
I like shopping at my newchic the prices are quite reasonable that's why i called it "my newchic"
After ordering this jacket as a replacement for an earlier order from NewChic, which was out of stock (after waiting weeks and weeks for it!), When it finally arrived it was MUCH too small. I usually have size XL, but chose 2XL to allow extra room. However, although the label said "2XL" it was so small that it was a struggle to get my arms into the sleevesI Once I did get it on, the jacket was so small that the front would not meet and certainly not allow the zip to be closed. My son-in-law who is a medium size, tried the jacket on but could also not zip it up.
I am very disappointed that after waiting neary 2 months for a jacket, I still don't have one that I can use and I have now wasted over £50. I can certainly not be recommend NewChic to friends and family. It is a shame because the actual jacket was exactly the style I wanted, seems good quality and was reasonably priced, but all I now have is an unusable garment gathering dust!
Dear customer, we are sorry for the unpleasant experience and we have contacted you before.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: [email protected], have a nice day!
Nice, well priced items, but... more openess needed about what shipping charges will be added at check-out
Answer: A friend from Reading placed an order 14 weeks ago. Total cost was 21 GBP. He contacted NewChic about his order 5 times. Their standard answer (WAIT FEW MORE DAYS). Eventually he gave up and lost the 21GBP. If you have extra money that you want to throw away, NewChic is the way to go. They will take your money; send you nothing and tell you (we are sorry. We will fix situation). But they do nothing
Answer: Ordered a purse, it is the dimensions listed. But what they don't show is that the zipper is sewn in 2" below the top and reduces the opening size. Not which is shown and not "workable" as a purse. Communications with the company for returns result in frustration. The first statement is "you will be responsible to return this to China and it is very expensive. Do you want to proceed?" The address they gave is incomplete and does not come up on Google maps. Total rip off. DO NOT ORDER FROM THIS COMPANY
Answer: Dear Donna P. Thank you for your order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have any questions, please contact us by [email protected]. We will do the best to help you. Best regards, Newchic team.
Answer: Sorry. The size range of different products vary. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have listed all the details about item sizes on the related product page. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. For some products, it will mentioned that the size of these products are smaller than ordinary, we suggest buying a bigger one size. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html thanks.
Answer: Dear greg, Your order 22238090 and 22237870 were shipped on 2016/12/21. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. If you havent received your item within the estimated time, please contact us by Live chat or [email protected]. Hope you can receive your order asap. Best regards, Newchic team.
Answer: Hi Alice, sorry for the inconvenience caused! Kindly please send the order number to us via [email protected], then we will check the details and reply you asap. Thanks for your understanding! Newchic team
Answer: Dear Customer, Thank you for choosing Newchic! Please kindly open this link to see if you meet the same issue of the payment. https://www.newchic.com/help_center/payment-faq168.html?newhead=0&mg_id=2 For any further assistance, you could contact us at any time via email: [email protected]. We will surely help you anytime, have a nice day!
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


Dear Piet K.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: [email protected]. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team