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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Although there were a few glitches, I was delighted with the things I bought and with the quality of service from newchic. When my dress took a very long time to arrive, they tracked it down and discovered it was still in customs. They sent me another dress and I didn't have to return the first one.
The boots I bought were beautiful and fitted perfectly. Unfortunately, the zip broke, but again, when I got in touch with them they were very helpful and will send me a second pair of boots (I do not have to return the first pair.)
I was going to order but not any more. It's laughable how much they're trying to present themselves as a reliable company with the quick responses. May be they should focus on customer service. I'm not sure if people are aware but Chinese companies have a history of hiring people to write positive reviews. You can tell right away by reading the 4/5 star ones. Glad I didn't shop.
Never received what I ordered and then told they don't make it anymore even though it is still for sale not their site.
Dear Ann.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, we kindly suggest that you can check your Newchic accout, you can get the order details there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the tracking information can't update in time even the parcel is in process. Also, The item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Any questions, please contact us by [email protected].
Best regards,
Newchic team.
I odered a dress, the shipping took about 2,5 weeks - in good time, the size was good, the material was perfect! I liked it and I'm goung to order more and tell all my friends. Your are may trust them.
It took longer than I hoped for my two pairs of shoes to arrive but I wasn't too surprised considering how far they were travelling to get here! I think the hold-up might have been with Canada Post. I kept in touch throughout via email with the very courteous Beatrice at NewChic. Shoes arrived yesterday. They look great and they feel terrific. Just what I was hoping for.
Because products are shipped directly from China, there are effectively no returns for items that do not fit, are the wrong size, etc. Strongly recommend everyone avoid this site!
Dear Patrick,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.
We have measured the items before selling them. However, If the product you have received does not meet the size chart or we sent the wrong item to you, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page.
Any questions, please contact us by [email protected].
Best regards,
Newchic team.
The product arrived defective and the seller suggested that I leave the product with me and choose whether I want a new product or a full refund. A very fair solution.
Order never received, they do not even answer emails.
If positive feedback on this site it may be fakes
Dear Herve.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, we kindly suggest that you can check your Newchic account, you can get the order details there. When your order was shipped, you will receive an email from our system. Besides, on the checkout page, you can choose the shipping methods. You can track your order if you have chosen the shipping methods with the tracking number.
Sorry to hear that you didn't receive our email. Also, You can contact us in many ways.
1. email address: [email protected] or [email protected]. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Besides, all the feedback are real.
Best regards,
Newchic team.
Great site. The products are of quality and there is a great variety, the delivery was fast and the service is also. Any problem they also treat with attention.
Paid for my Order June 2nd. To date, (Judy 6th), nothing! I have sent numerous emails and tried initializing a live chat, but you sit on your computer waiting for something that never happens. I spent over 45 minutes. I looked for a phone number and all they have is some international number. The only email I did receive was in some Asian writing. This is some foreign company that seems shady to me. They don't provide you a way to track your order, either. I opened up a case with PayPal an hour ago. Don't do it. Avoid these people.
Dear Antonette,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, we kindly suggest that you can check your Newchic account, you can get the order details there. When your order was shipped, you will receive an email from our system. Besides, on the checkout page, you can choose the shipping methods. You can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Second, Live chat is very busy, so you may need to wait.
Also, you can contact us in other ways.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. email address: [email protected] or [email protected]. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
Best regards,
Newchic team.
Ordered some items that were comparably priced on other popular online websites and should have gone with them. The recent orders that I have placed for China made products have been very disappointing and this supplier is no different. Pay a little more and get quality service, return options and guaranteed products. This site does not offer anything about returns that is easy. The products were cheaply made and not what I wanted, but I did not return - due to the hassle! What I thought were true Mandala's are printed on a thin double knit that they probably use in Chinese brothels. Another lesson learned, sadly. :(
Dear Denise,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. If you don't like the item, you can return the item.
If the product you have received has any quality problem, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Best regards,
Newchic team.
It took months to receive my order, and then it wasn't the size I ordered. Such a hassle, so I just gave it away to a friend.
Dear Briar,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, we kindly suggest that you can check your Newchic accout, you can get the order details there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the tracking information can't update in time even the parcel is in process. Also, The item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
About the size, we usually check it carefully before shipping the item out. If we have sent the wrong size to you, please send the pictures ( SKU sticker and shipping label is included) to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Best regards,
Newchic team.
Ordered an item which was received in good time and was been better than what is shown regarding the material.
Size was not fitting for me ans they solve the problem in a proper way
I ordered a few shirts and a dress and they got here quickly, the quality was amazing and the website was really easy to use!
I'd ordered two pair of shoes, both size 8. One pair doesn't fit although the size of my feet matched with the size. In several mails we agreed to refund the money. Within a couple of days, I get my money back. Good job, NewChic and thank you very much for your good service.
I paid through paypal, got no order number. They won't respond. Taking it to paypal now! I should know better than to order from Facebook.
Dear Brad,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
If you have placed the order, we kindly suggest that you can check your Newchic accout, you can get the order details there as well as the order number. When your order was shipped, you will receive an email from our system.
Sorry to hear that you didn't receive our email. Also, You can contact us in many ways.
1. email address: [email protected] or [email protected]. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Besides, we will improve our shipping service.
Best regards,
Newchic team.
I placed an order on May 8 and still have not received my order. Live chat two times took over an hour each time and they say if they receive the items from the supplier I may receive it in 33 days. Today is July 5. So, beginning of August? 3 months.
Dear Lisa,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, we kindly suggest that you can check your Newchic accout, you can get the order details there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the tracking information can't update in time even the parcel is in process. Also, The item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Sorry for the trouble. Live chat is very busy, so you may need to wait.
Also, you can contact us in other ways.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. email address: [email protected] or [email protected]. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
Best regards,
Newchic team.
Had a customer service issue, and they resolved it fairly quickly.
Initial order came out within a few days and they responded with tracking and got it going quickly.
For overseas direct shipping, not bad choices and options
Placed an order in the end of May and I have not received anything from them. The customer service just come up with stupid answers. The items has been on "transit" for the past 40 days! They take the money from people, work with it and make money for themselves and give a $#*! in holding their promises to the same customer that pay them money! NOT RECOMMENDED.
Dear dj,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, we kindly suggest that you can check your Newchic accout, you can get the order details there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the tracking information can't update in time even the parcel is in process. Also, The item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Noah,
Of course, we are a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you didn't place the order on Newchic, you don't know the quality of the item.
Besides, It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. Everyone has different idea about one item. And all of the feedback are real.
Besides, about our customer service, we will improve it.
Best regards,
Newchic team.