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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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When I experienced a problem with a product, they sent me a replacement. We communicated via email and I was pleased with their service!
This company sells low end Chinese garbage, shoes were to be leather, plastic crap, wrong size. Remember you were warned. STAY AWAY
I ordered shoes. They did not fit. I tried to return them. They require you to send a picture proving they don't fit. I did. Then they responded requesting a picture of my foot on a measuring tape showing how long my foot is. In addition they said they are trying to find an alternative to me returning them because it would cost me more to ship it to China than the shoes cost. Funny it didn't cost me that much for them to ship it to me. I'm going to stick with Amazon for my on line purchases.
Dear Bob,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. When you select the size, it tells you the size in inches.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
I ordered a pair of leather and mesh loafers and when received, the "leather" looked more like recycled plastic grocery bags. After several back and forth emails including pictures I had to take, they "decided" that there was no quality problem and refused to offer a refund upon return--even though their return policy on they website said they would do so. Total rip off.
Dear Gordon,
If the product you have received does not meet the description, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the issue with the product you ordered is not quality-related or you can't show that the product you have received does not meet the description but you are still not satisfied with your purchase, you can return the item(s) for a refund within 14 days after receiving your order. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred.
Best regards,
Newchic team.
I ordered some shoes and paid for them then I read reviews which were awful about not getting items or a refund so I honestly thought I'd made a mistake. Doorbell just rang, signed for parcel racking my brains to think what I'd ordered and it was my shoes. Only took about a week to come and they are so comfy. Will definitely buy from them again.
It's the second time I've been shopping from NewChic.
The first time everything was perfect.
The second time there was a problem with a kind of shipment (wrong item). The company immediately agreed to offer me a discount or a replacement.
We agreed on the second solution. Now I'm waiting for the new receipt and I'm sure it will be all right.
I'll buy it back soon. I have already preferred it to many friends.
I had a browse on NewChic site, looking at shoes. Iwas interested and sent off a couple of queries regarding size and manufacturing details. Sending these queries meant that I had to sign up. I never got a reply to either of my queries. When I tried to contact them by email I could not and warning bells rang. Since then I get CONSTANT spam and ads from this company and cannot find a way to block them. I was interested in the shoes however needed more information before buying, but they were impossible to contact and now I feel harrassed
Dear Johee,
Please make sure you have sent the email to the right email address. Email address: [email protected] or [email protected]. If you want to place the order, you need to register a Newchic account. Please read the New user guide. http://www.newchic.com/es/new-user-guide-hc11.html. You can all the details here.
Many customers have placed the order successfully. If you need help, please contact us. You can contact us in many ways.
You can contact us in many ways.
E-mail. Typical response time is 48 hours
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Newchic team
Al inicio tuve algunas dudas por como se realizaban las compras, pues era la primera vez que las realizaba por internet, pero mande inbox a la página del face y me explicaron detalladamente. Ya recibí mis artículos antes del tiempo límite esperado.
Recomiendo las compras en esta empresa, son altamente seguras.
7KV*******UN*******. Could you please check and see the status of this order. I am getting no response by email. 20 bus days and I will file with paypal.
Dear Dawn,
Sorry. We can't find your order. Please give us the order number.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Please make sure you have sent the email to the right email address. Email address: [email protected] or [email protected]. We usually reply to your email in 48 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Newchic team
The 1st time I ordered a backpack, a small piece of metal protruded from one of the handle's joints. When I wrote to NewChic about the problem, they promptly responded with an alternative to refund or resend a new bag to me. I opted for the 2nd option and received the bag within 2weeks, in good condition. My recent order was a travel sling bag which was received within 7 working days. However, just on my last day of holiday, the side of the bag split up. When I wrote to NeeChic, they again pronmptly offered to refund the full amount I paid or send a new bag to me. This time, I opted for a full refund and got the refund on the same day. Their gesture shows that they take clients' complaints seriously and rectify the problem immediately. It's beyond their control that the product may not meet the standard as they are shipped directly from the manufacturer or seller. At least they are responsible enough to rectify the problem promptly. I will continue to shop with NewChic as I have confidence in them.
I really receive a good customer service after had problem with shipping. The answer was really fast and the refund also. Thank you.
Great company to deal with I would recommend them to all my friends. I ordered the wrong size of shoe and they generously are sending me the correct size at no expense to myself... I will certainly deal with them again
Ps The shoes are gorgeous
I'm very happy with the customer service. The shirt was too big that I ordered. Thank you for sending me a replacement straight away without hesitation. I will purchase more items soon!:-)
Made in China and they do not say what kind of leather? With the slaughter of 1000's of dogs for meat and leather how do we know what these shoes are made of.
I WOULD NOT TRUST, EVER!
I have and will never purchase anything leather from china. Buyer beware!
Dear Ellen,
Please kindly know that the dog skin can't be the material of the product. Usually. Most leather is made of cattle skin. Also, many shoes are made of cattle skin. The shoes from your country are made of cattle skin as well if the material of the item is leather.
If you want to know details, please click this link. https://en.wikipedia.org/wiki/Leather
Also. If you don't want to buy anything leather from china, you can choose to buy from other countries.
Best regards,
Newchic team.
Love my Chic shoes accurate in color and size comfortable, and they were courteous and timely. Their products are so fabulous that they had to re order for me but everything was handled and on time.
But up till now I have not received any of my order and I need them before the 17th of this month so please try all you can to send them to me.
I found them through a friend and ordered a shirt and pair of earrings from the site. I just loved my earrings they came in such a cute tiny box. Shirt quality was great as well. You can count on me as one happy customer. Thanks Newchic :)
There was a problem with my order, but their customer service department solved the problem with no problem or hesitation.
After waiting 5-6 weeks to receive my sandals, they told me that their shoe size chart is totally different than the US size chart (even tho it says US size 7). I don't believe I ever saw any of this information previously, as I ordered on my cell phone through Facebook, and it just gave the option to choose a size. Well, apparently their "US size 7" fits about a size 5 1/2-6 here. So my toes hang way over. On top of that, they want me to send them nearly the original amount of money in order to get the correct size.
Dear Deonne,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. When you select the size, it tells you the size in inches.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
Great shoes and excellent customer service. Very helpful and did everything they could to assist in my query.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear R B
Many customers have placed the order on Newchic. And they received the items and love them as well.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the product you have received has any quality problem or the item you have received doesn't meet the description, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. When you select the size, it tells you the size in inches.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team