On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
We monitor reviews for authenticity
Product I ordered didn't fit and wasn't what I expected. Exchanging would have been too expensive for shipping so they were kind enough to offer refund.
Ordered shoes from them. They stunk like chemicals. Tried to return them,. It was going to cost me 23 dollars. The shoes cost 26 so wasn't worth anymore of my time. Putting in a complaint to PayPal
I placed an order for two coats after seeing a promotion on Facebook. They said delivery would be within 7-10 days. After 7 days of placing the order, I received an email that one of my items was out of stock so there would be a delay. They expected new stock within 48 hours. Those 48 hours passed, I heard nothing. I gave it another 24 hours then chased for a status update. I got a response from customer services 48 hours later and was told now both items were out of stock and wouldn't be available for another 8 days. I cancelled my order and am currently waiting up to 14 days for my refund.
I plan on posting this review everywhere I can for the simple fact: a company should not be marketing promotions on global social media if they cannot meet demand and do not have the customer service to deal with issues promptly. Such a massive waste of time! Avoid them!
Dear Gordon,
Sorry for your inconvenience.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
Sometimes the restock time will be influence by the bad weather, holidays, etc. Sorry for you but hope you kind understand.
We are willing to accept your advise and we believe that your advise will help us to become better and better. Thanks for your supporting of Newchic.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
I ordered Vest Jacket (#*******), the XL size was small compare with US. I emailed and asked for exchange, tried to call customer service many times, but always no answer. I don't mind paying the fee for shipping, but no one to help me to solve this problem.
Dear An,
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. And we will give you advise.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.
For the email, we usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team.
Took a long time to get items and when they arrived I was disappointed in the quality. Shirts were short in front, not as they were shown in photos. Made very cheaply but I suppose that's what you get. Definitely would not order anything else.
Dear Day,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. And we will give you advise.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.
Best regards,
Newchic team.
I ordered shoes, storage bin made of cloth and a wall sticker. All of poor quality. However, I did order a pair of sandals that were actually very nice and comfortable. I probably won't order from this site again and caution anyone who does.
Dear Sharon,
There are so many items in our store.We believe you can find the style which suit you the most.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc. If you don't know how to place your order, here is the new user guide: https://www.newchic.com/new-user-guide-hc11.html/. Welcome to place the order. Enjoy shopping.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
The $35 dress I ordered resembled nothing like the picture and it took 6 weeks. I feel I was taken advantage of. I will never order from them again and warn anybody who would like to.
Dear Theresa,
Sorry for your inconvenience.
There are so many items in our store.We believe you can find the style which suit you the most.
Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc. If you don't know how to place your order, here is the new user guide: https://www.newchic.com/new-user-guide-hc11.html/. Welcome to place the order. Enjoy shopping.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
DENIM DRESS fabric is thin and more like shirt weight fabric. Tried to contact about sending 2 back and there is no return address other than CHINA. They want a tracking no. Which I understand but sending it that method costs a lot and would basically eat up my return! I have contacted them and not gotten the answer to my questions. I would not recommend ordering from CHINA if you think you may need to send it back! I gave it a 1 star review!
Dear Sandra,
Sorry for your inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.
There are so many items in our store.We believe you can find the style which suit you the most.
Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc. If you don't know how to place your order, here is the new user guide: https://www.newchic.com/new-user-guide-hc11.html/. Welcome to place the order.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
Sito preciso, veloce ed affidabile, ottimo negozio web in cui trovare tantissimi prodotti made in china a prezzi interessanti.
Ordered 2 items on 5/9/17 and paid via PayPal. Still waiting for delivery and no tracking details details visible on website. NOT happy!
Dear Sharon,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I order 1 jumsuit from them and no confirmation was sent to my email even they already charged from my credit card.
I have been waiting for more than 1 week and asked them how the status is.
They reply my order was out of stock and gave me 3 options, i choosed the options of refund money back.
Does anyone here is really received the refund from newchic.com? How long will it take for the refund? And your credit card information will be safe after buying from this website?
Dear Levin,
Sorry for your inconvenience.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
The refund will show in your PayPal account within the next 72hours.If you pay by credit card, it take 2-3 weeks to transit to your credit card account.
If there are any questions or you can't see the refund please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Ruby
After sales service is pathetic... they just take the money but don't deliver the stuff. It is more than a month since I ordered but still I didn't get my stuff... whenever I ask them they just give the tracking number which is useless
Dear Koyeli,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Or you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you more details. Thank you.
Best regards,
Newchic team.
Newchic shoes are terrible bad ones... Poor guality and materials. It is a kind of fraud ads. Don't be a stupid by the appearance of internet shop...
Dear Chang,
Sorry for your inconvenience.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
There are so many items in our store.We believe you can find the style and the quality which suit you the most.
Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc. If you don't know how to place your order, here is the new user guide: https://www.newchic.com/new-user-guide-hc11.html/. Welcome to place the order. Enjoy shopping.
Any questions, we suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution.
Wish you a happy shopping next time.
Best regards,
Newchic team.
I received help when I asked. I have used live chat. Though delivery to India takes long, but product is good. I just got one bra in a month... however, the staff replies whenecer a question is asked
I ordered a bra, following all their guidlines. Recieved the bra in a decent amount of time considering it came from China. It fit pretty well and was quite comfortable, but the bra shape made me look like I was wearing a 50's cone bra, just not as pointy. I read their return policy but underwear cannot be returned, and IF you are the exception to that rule, you have to pay for shipping and handling to return it, and after they have inspected it, you might get a refund. I figure to cut my losses. I just spent $20 to donate to Goodwill...
Dear Christine,
There are so many items in our store.We believe you can find the style which suit you the most.
Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc. If you don't know how to place your order, here is the new user guide: https://www.newchic.com/new-user-guide-hc11.html/. Welcome to place the order. Enjoy shopping.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
As you know, if you want to return and the product’s size is as you ordered but not fit, or you just don't like the product as you expected, you should pay for the returning shipping charges and they would be much more expensive than the item price because our return address is only in Guangdong, China. So we want to give you a better solution except returning.
Any questions, please contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html.
Best regards,
Newchic team.
Compré unas sandalias y me llegaron correctamente, todo en plazo. Pero me equivoqué de talla. Me puse en contacto con ellos y Ashley me atendió muy amablemente y me lo solucionó con un par de mails. Buena relación calidad y precio. Volveré a comprar en newchic.
I ordered a size bigger than my normal shoe size as per advice on the web. But the shoes I received were bigger. They probably gave the advice because of the movable flaps on the back of the shoes which make it so difficult to put on the shoes. I explained that to New Chic and they understood and gave me a refund. They also were not able to respond to my email right away because of the holidays. Anyway, I'm quite happy with the outcome and would recommend them to other people. Just be very careful with the size before ordering anything. It's not a good feeling to be complaining later on.
Dear Reinita,
Sorry for your inconvenience.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. And we will give you advise.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.
For the email, we usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team.
I ordered the foldable p travel bag it didn't come by the estimated deadline. I emailed them and they promptly responded to wait few more days. My bag did arrive and I was very happy with my purchase.
The bag I ordered was a good purchase but the company needs to say that it is sent budget courier... i assume to keep costs down... as that it will take a month to reach you...
The company should take the initiative and provide up dates of tracking to keep the confidence of the customer... so many bad reviews and this is fueled from poor communication but they do respond quickly to direct emails
Dear John,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Best regards,
Newchic team.
You are Cheaters. You charge money and donot send the clothing.
Order clothing on 1st Sep and paid extra for expedited shipping however not received the clothing. Followed up with customer service and the promised to refund if I will not receive it till 29th Sep. They will refund full money. Now they have declined.
Please donot buy from them. They will take you money and you will never receive the product. They will keep on extending the dead lines.
No refund and no clothing received.
#cheaternewchic
Dear Kanishka,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution. Sorry for your inconvenience again.
Best regards,
Newchic team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Department Store Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joelle,
Sorry for your inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
If you receive the wrong color, please send the pictures to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team