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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I am absolutely delighted with my new coat. The quality the rich colours the design is exquisite. I would recommend this site to all my family and friends. Delivery was quite quick and any queries or questions I needed were responded to within 2 day. I 100% will be buying again. Maria
I ordered an LED lit moon globe based on the picture shown on the right - it was the only picture shown for this item. What I received looked more like the picture on the left. If I had known that the product looked like that, I would not have ordered it.
Newchic (externally) advertised a nice looking winter coat for a reasonable price, and I decided to take the gamble. Knowing that if something is wrong with the product you cannot realistically return it because the shipping fee would be too costly. It was not on stock, but would be shipped after 15 days. After 15 days I was offered 3 options: to cancel the order, get 10% off next order if I wanted it shipped Dec the 26th or even 35% off if I accepted a later shipment date. I wanted it to be shipped ASAP so I could still use it this winter, so I chose the Dec 26th option. One day before it was supposed to be shipped Newchic just canceled my order. I complained that I didn't want it to be canceled and the only reply I got was that the computer canceled it automatically and nothing could be done about it. While they cancel my order after waiting for over a month to it to be shipped they still take in new orders for this coat. I am furious about how this company operates and treats its customers. Imagine having to wait for two hours when you ordered something in a restaurant and then they tell you your order has been canceled while they are seating new customers on tables next to you. This is how it feels to get my order canceled by these morons after waiting so long. Never again.
Dear Alwin,
Thanks for your order and we are sorry for the inconvenience.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
However, it happens that between placing your order and packaging it, the stock may have run out as some products in our store are in great demand. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system. We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
If we can not get them back in stock in time or if the estimate restocking date was delay for a long time, the order may be cancelled and refunded by the system automatically.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Thank you very much NewChic team, especially Alis for your job, your attention to clients needs, quick and for client the best decision. I'm excited!
Warning stay away too many issues too many Red flags please save your money go To Reputable in United States website and buy there If I could give it a zero I would
Dear Pam,
Sorry for the inconvenience.
We are located in China and we offer online shopping.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible.
At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.
Best regards,
Newchic team.
Purchased some bras from this company. They are poorly made and only about half the size of the U.S. size they were supposed to match, so don't even come close to fitting. All packing information is in Chinese, so unable to read or verify any of it. Although I explained all of this courteously to the company, they would not do anything except tell me to send them back to China at my own expense, then they would decide if they would refund or replace. At least the bras were inexpensive, but the product and the service reflect this--I guess you get what you pay for, especially from this company. I have bought things from online from all over the world and have NEVER had this problem with another company. I strongly recommend that you DO NOT purchase from this company!
Dear Karen,
Thanks for your order and we are sorry for the inconvenience.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
As the return & refund policy showed,
① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
I've read a lot of reviews complaining of various problems which is inevitable for such a big company sending out thousands upon thousands of stock items.
My experience, for what it's worth is as follows:-
The boots I ordrered arrived pretty much on time give or take.
However, there was a little problem with the item I received and without hesitation they refunded my money, no problem!
I have purchased several items from them with zero problem and so I can only commend this company for its professionalism.
I'll have no hesitation to continue going to them for items I might need in the future.
Peter Robinson
I think I've been scammed. Boots I bought almost a month ago haven't arrived yet, I wished I read the reviews before I bought with NewChic. If I do not receive within two weeks, I will be calling my credit card to resolve my conflict with them.
Would love to get my money back after reading all the bad reviews.
Dear Donna,
Thanks for your order and we are sorry for the inconvenience.
When you placed the order, you can get the estimated shipping time on checkout page. Total Delivery Time = Processing Time + estimated Shipping Time.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
Besides, you can track your order if you have chosen the shipping methods with the tracking number.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
I ordered some shoes that took approximately 2 months to get to my home. Then they were the wrong size. I assumed that when I ordered 6US that meant it was a size 6 from the United States. They were too big and I couldn't even tell what size they were because they were not on the shoe. I spoke to customer service who asked if I could sell them or give them to someone else. Why would I want to do that if they were the ones that sent me the wrong size? Ridiculous! I was told to measure the shoe and send a picture to make sure that I didn't order the wrong size and if they sent the wrong size, they would pay the freight. I couldn't even exchange them because I would still be responsible for the freight even though this was not my fault. Needless to say I didn't take a picture or return the show in fear that I was not going to get anything resolved or my money back. DO NOT ORDER FROM THEM or make sure that you order something that you are not going to return. It is such a hassle! They just lost a customer and I will let everyone I know not to buy from them.
Dear Imelda,
Thanks for your order and we are sorry for the inconvenience.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
Therefore, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
The coat I ordered arrived not manufactured correctly and the wrong size, which may have been my error. It was replaced with no issues. Good service
Bought and paid for by PayPal a softie hat. Still waiting and do not expect to receive it. Contacted Newchick and they told me to check with the post office and the tracking number they gave me did not work. I am not saying they are a scam I am saying my review for them is poor as I never received the item. Fortunately PayPal refunded me. Newchick I won't be back.
Dear Sheryl,
Thanks for your order and we are sorry for the inconvenience.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
If you still have not received your parcel in the buffer period, we suggest customer check your shipping address first and also check your local post office. As it is international shipping, your parcel may be held by the carrier/ your local post office.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
An ad popped up on my facebook for credit card/cash wallets that lie flat. Sounded like great idea as I have my c crds in a holder but no place for cash. I ordered two. Arrived quickly which was good. When I put my credit cards in it... only one to a slot... it was tight to load, but when done, it was unbelievable! It was all bent up at the end... it looked like a shark with his mouth opened wide. I was able to snap it, but the snap will break before too long. It's embarrassing if I am a register and go for a credit card... the wallet looks so out of shape... horrible. There is NO WAY I can give the other for a gift as planned. I've asked for a complete refund and they want to give me "points" instead. Not interested... want my money back Very disappointed.
Dear Gretchen,
Thanks for your order and we are sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
Boots I bought were terrific, just how they were advertised. Purse was big and lots of pockets, again just how it was advertised. Shipping took a while but well worth it. Would definitely order again. Thanks.
Rianne Wolfe
A reliable web shop where you will find affordable and nice products of good quality.
Be very careful when choosing your size {eg. Underwear}: each brand has its own strange and confusing method: I advise to pick an extra size larger than what you are used to choose (after converting to European size).
Delivery time can be a bit long (up to 7 weeks in my case) so this is not a place to order for a gift on a specific date or if you are in a rush.
I recommend this web site for the unique original products, their overall good quality, and the fact that I have always eventually received what I had ordered.
Item became out of stock. I was offered an alternative or refund. I opted to wait. Jerry at customer service kept me up to date and I received my jacket in time for Christmas. I am very impressed with their customer service. I have noticed most items of clothing from China comes up small so I ordered a size bigger and its perfect.
I purchased a shoe that looked good in the pictures, and was described as leather, but when received it was some plastic rubbish. Returning it to China would cost a lot and based on previous reviews they wouldn't refund even after returning the item.
I have to throw it in the bin and consider it a lesson learned.
Will never buy from this place again. It is a fraud.
Dear George,
Thanks for your order and we are sorry for the inconvenience. You can see the material in the description of the product page.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
2. Unsatisfactory products
Steps: Email our Customer Service → Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund
Claim period: Within 14 days from the date you received the item.
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
I bought an item they claimed to be 'original' but it turned out to be a counterfeit Chinese product. When I tried to rate the item as '1 Star' on their website, I got a message that said the '1 star rating was too low and not allowed'. Garbage
Dear M D.,
Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping. All the items are originated from China.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
I found these unique winter boots on this site and ordered them. After I ordered them, went on google reviews to read all the negative ones you'll see below and became concerned. You'll see as I did that newchic's customer service tries to address the client's concerns. I decided to have faith, faith in the internet;-). I got my shoes in 12 days which is in the specified time. LOVE, LOVE the boots and shoes I bought!
Saw an ad online, showing NewChic's men's loafers, which appeared quite attractive to me, so I ordered 3 pairs. Not being able to deliver these shoes quickly, NewChic e-mailed me, asking if I wanted to cancel the order. I said no, and allowed that I ;d wait a little longer. Then later, realizing that nothing was happening, I gave NewChic an additional 2 weeks to deliver or I'd cancel. They then took it upon themselves to cancel the order. This process lasted almost 2 months, and the real irony is that all during that time, I kept seeing NewChic ads online, for the same shoes!
Dear Paul,
Thanks for your order and we are sorry for the inconvenience.
You can find below stock marks between the title and the price when you choose the size and color.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
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Dear John,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues, you can follow the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.