NewChicReviews 4,545

Dear Gary,

Thanks for your order and we are sorry for the inconvenience.

The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.

If you found your order status "delivered " on the tracking information but you still haven't received, please check your shipping address first and also please check your mail box or ask your neighbors if they signed on your name.

You can log in Newchic account and check the shipping address of your order in Newchic website: My Account -- View Orders--My Orders--Order Details.
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Or you can check the shipping address in the shipping advice we sent you via the registered email address.

After the above steps, you still have not received, we suggest you check your local post office and ask them for an official document written by your local post office proving that you have not received this parcel. After receiving this file, we will offer you other solutions to this problem.

Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.

Best regards,
Newchic team.

Dear Maidee,

Thanks for your order and we are sorry for the inconvenience.

Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.

We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand. Once we confirmed the restocking time, we will send you an email in details via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.

For the out-of-stock items, we have marked the words like " leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it under the price after you choose the size and color.

Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.

Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html

Best regards,
Newchic team.

Dear Karin,

Thanks for your order and we are sorry for the inconvenience.

For the out-of-stock items, we have marked the words like " leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it under the price after you choose the size and color.

As it is out of stock but you are willing to wait, you need to select your preferred option by clicking on the button/link in the email you receive as soon as possible considering that this link will expire. Please be noted that the link on the email can be only opened via computer.
Otherwise, the order will be automatically canceled by our system if the order exceeded its estimated dispatch time and we will arrange you the refund.

Coupon will be automatically sent to your account when your order has shipped, if you choose to wait for the order.

We apologize for the inconvenience caused. If you have any other inquiries, please do not hesitate to contact us at any time. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.

Best regards,
Newchic team.

Dear Romek,

Thanks for your order and we are sorry for the inconvenience.

Delivered
Item was delivered successfully to the addressee.
Under most circumstances, the delivered status indicates that the carrier has delivered this package successfully. If the addressee didn't receive it, we'd advise you to contact the package sender or shipping carrier for clarification.

If you found your order status "delivered " on the tracking information but you still haven't received, please check your shipping address first and also please check your mail box or ask your neighbors if they signed on your name.

You can log in Newchic account and check the shipping address of your order in Newchic website: My Account -- View Orders--My Orders--Order Details.
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Or you can check the shipping address in the shipping advice we sent you via the registered email address.

If the shipping address is correct, please check your local post office and ask them for an official document written by your local post office proving that you have not received this parcel. After receiving this file, we will offer you other solutions to this problem.

Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.

Best regards,
Newchic team.

Dear Jordan,

Thanks for your order and we are sorry that you received the wrong item.

You can log in Newchic account and check order details in Newchic website: My Account -- View Orders--My Orders --Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus Or check order details in the shipping advice we sent you via your registered email address.

Every order from Newchic has a 14-day return or refund guarantee.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours

In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.

Best regards,
Newchic team

Dear Sean,

Thanks for your order and we are sorry that the item you received don't fit.

About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ". To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
We have measured the items before selling them.

However, If the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product. https://www.newchic.com/Contact-Us-hc10.html

Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.

We usually reply to your email in 24 hours. If you didn’t receive our email, please check your spam folder. Maybe the email was there.
If you want quick response in urgent case, we suggest you contact us by live chat as live chat is available 24/7.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00 as we are in China.

Best regards,
Newchic team

Dear Freda,

Thanks for your order and we are sorry that the item you received is defective.

We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam folder? Maybe the email was there.

We are focusing on providing high-quality items for you. Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.

72 hours after the product quality issue is confirmed, Customer Service will send a replacement or issue a full refund.

In your case, we suggest you contact us and send us some photos of the defective item to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html
We will check your photos carefully and offer you a reasonable solution according to our return policy.

Best regards,
Newchic team

Dear Jose,

Thanks for your order and we are sorry for the shipping.

You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus

If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
Please kindly consider what shipping methods you have chosen.

If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are out of our control.

We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.

If your package is taking longer than schedule, please contact us.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.

Best regards,
Newchic team.

Dear Laura,

Thanks for your order and we are sorry to hear that the size does not fit.

For the material, you can see it in the description of the product page.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
We have measured the items before selling them. Please check the size chart, it tells you the size details.

As we mentioned before, after you contact our live chat, we will build a ticket and forward it to our email team to offer you the best solution. We usually respond in 24 hours. If you didn’t receive our email, please check your spam folder. Maybe the email was there.

However, if you still have not received any email, we suggest you give us your order number or the registered email address of the order here in private, we will check the email records. Then we will offer you the best solution.

Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.

Best regards,
Newchic team