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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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The insurance for my domain information privacy seems like a form of blackmail. Why aren't you automatically protecting it, instead of charging for protection?
I'm not happy with how the redesigned website and services offering has changed. We will be moving our domains to a new registrar.
You really need to take a look at how payment methods are handled. I am not sure why all my domains have different expired methods, I never had issues like this in the past.
mydomain.com used to give amazing support. Web.com just pushes a paid service for helping. Beyond upset and will likely move our 87 domains to another platform.
Selling the secure domain thing with an intermediate page after login is really irritating the first time. By the fourth or fifth time...
Updated account page is much worse and removes features that were there when I created my account.
Please change the popup window for privacy add-on by adding a "do not show again" option. It bothers me all the time when I log in.
GREAT,GREAT, GREAT,GREAT,GREAT,GREAT,GREAT,GREAT,GREATGREAT
Response time is ridiculous! I'm trying to redirect my domain and it really should be this
Hard
Been here 20+ years. Haven't had any issues. Would recommend to anyone.
The transition from Dotster has been a mess. Billing issues, stupid website layout, support people that don't seem to know what's going on. I'm probably leaving to another registrar.
My websites keep becoming unavailable causing me to log in and re-publish
SSL renewal has taken almost a full month with no resolution in site. Each time support is contacted, they say all the right things, but nothing has been actually done.
The new website update is terrible! Your website used to be user friendly, now it's no longer useful and is almost impossible to use. You can't find anything anymore on the website, and customer service chat is NOT and no longer helpful. If these issues aren't resolved, I plan to no longer use domain.com because it's a HUGE waste of time trying to use your website. Now your website is nothing more than a sales pitch.
Site is clunky and hard to manage. Support is hard to understand. Constantly have SSL renewall issues.
So far so good
This website has performed as well as I expected
I lost my business, very hard to deal with domain.com
Interface and fees
Interface and fees
Interface and fees
Interface and fees
Interface and fees
Interface and fees
Interface and fees
Interface and fees
Interface and fees
I want to express my disappointment with the lack of service and support I've received from domain.com regarding my SSL certificate. Despite having a valid certificate, my website continues to display as 'Not Secure.' On two separate occasions, I reached out to domain.com through their online chat feature, only to be told that the engineers are aware of the issue and are working on it. However, it's been close to a month now, during which time I've paid for a service that I'm not receiving the benefit of.
When I inquired about compensation, I was offered a mere 10% off my next renewal, which I find unacceptable given the current circumstances. It's unfair to expect me to pay for a service that's not functioning as it should. A fair and reasonable response would be to suspend charges until the issue is fully resolved.
I've escalated this matter to the CEO, Sharon Rowlands, in the hopes of finding a fair solution. I believe it's crucial for domain.com to prioritize the satisfaction of its customers and address issues promptly and appropriately.
We have experience some issues with our email server at RoundCube, but we enjoy working with you. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members