NetworkSolutionsReviews 10,335

After hosting with web.com since 2014 we've had numerous issues with their email services. The most recent, the only notice we received our credit card on file was expired was one phone call that were not able to answer. I spoke to representative yesterday and provided a new card number for our account. I was told our email servers would be restored within 24 hours. We are a company so our emails or vital but no biggie. Today after they were not restored I spoke with 3 different people until I found someone who would help. They informed me the rep from yesterday tried to process the card on an account that was not ours. I provided a new card to get our accounts fixed and 35 minutes into our conversation I was hung up on with no confirmation. I had to call again for 20 minutes to have a separate rep tell me the card should process in another 24 hours. Now I will wait again to see if they will actually fix this issue. From a business stand point this is awful quality service, reps, and notifications.

I have spent three days / many hours (and counting) trying to resolve an expired domain issue. I received no domain renewal notices, notification of my expired credit card, or opportunity to access my account (now deleted) to provide new credit card information. I am in a seemingly endless chain of being assigned to new teams who will respond in "1 to 2 business days" who don't actual take action or reply. Web.com seems to be intentionally set up to frustrate you to the point of giving up, with a borderline immoral lack of accountabilty.

Here you can always find good deals. I often work with different projects and sometimes need the help of professional online product designers.

Hi all, pls be careful before giving your card details to network solutions. They keep charing 4 no service provided

We have been with register.com for 20 years and web.com bought them out. We are so disappointed. They had a system glitch and deleted all past emails. The customer service is terrible. They are not interested in helping you. I would never choose this company, you will be disappointed.

Now I have to say I have been a customer of Network Solutions for 2 Decades, (Now Web.com), last week I tried to Migrate a Wordpress site, (From another host) Normally this is a fairly "Straight-forward" move. On the old site Run a Backup from the cPanel. Then Run a restore and VIOLA! However with this now Bloated and unresponsive web host its nearly IMPOSSIBLE> For starters the tech support (Farmed out foreign Techs) are hard to understand, but WORST OFF they completely do NOT understand the issue let alone address it. These Web.Com staff members are only capable of reading off a card. And heavens forbid they loose their place? You need to suffer from step 1 all over again. MY REVIEW: Avoid this company at ALL cost. I am now in the process of moving my 22 Domains to another platform. I'm sure they will come back with some BS excuse, but its been a long time coming. I should have DUMPED THEM years ago. A lot of hype for the Money. NO VALUE when it counts! GOODBYE POOR HOSTING SERVICE. You lost me and anyone I can tell Starting here.

No one I contacted made me aware of the 18 page master agreement. I would not have gone with them if I did. Automatic renewals with no notice! That was my experience.

I foolishly called to transfer my host of 25 years that was no longer hosting. Told web.com would not host my old site but will host a site they designed. They also said they do not charge by the month but do. Finally got my site up but not showing on search engines. Paid for 6 months SEO was all I wanted. The charge showed on my credit card again a day after 6 months. I disputed it but to no avail because I was not aware of it recycling. It's a long story. Closed my account a couple of days ago. Trying to determine what my bill is to get rid of them since I lost my credit card. They still bill on my lost credit card. If I was aware of the agreement I would never have gone with them. Too smart too late and too old too soon. In fairness to them their telephone response is excellent, normally 5 minutes or so.
The help person I spoke to deleted my account and said I would not be billed from that day going forward. I was told that before but saw another bill on my old credit card I do not have. Help people have to be tied in with billing for us to understand what it is we owe or will be reimbursed for once our account is closed.

I believe web.com is much improved from a year ago but am still at a loss to what I owe and how to handle it from today, March 14,2021. In the past I reached out to the CEO, Sharon Rowlands to sort out problems but feel she has larger problems to deal with. As of today, if we can agree to an amount I would like to send a check to web.com rather go through my credit card company.

I'm an 84 year old father/grand father in poor health and just want to end this.

BE CAREFUL HERE. I called into their technical support and landed inside their call center; which was riddled with very bad behavior. Keep in mind, their staff will have access to your entire website, emails etc; and as I suspected; they are also willing to vandalize your website; which they did, after i got into an argument with one of them on the phone for not taking my call seriously. My website was vandalized; email system shut down. I called web.com twice and asked what happen to the employee who did it; and they said they will 'take action against the employee'; i filed a dispute on bbb; and now web.com is saying the employee did nothing wrong and that my email that got shut down, and vandalism was a 'technical' issue; really? So, the employee remains, and web.com is even protecting them. Very very disappointing to see that.

Horrible company. I've been getting charged monthly but they are no longer sending me invoices, and it is very difficult to get in contact with the company. I've tried to handle this but my password wasn't working and they did not send me the reset though they said they did (I checked the spam and such), so I contacted the company. They sent an email to reset, and it is ridiculous. Reseting your password requires a drivers license with an address that matches a utility bill you also have to submit, which is very difficult because the DMV doesn't issue new IDs when you change your address, they only do when your license expires. You ALSO need a notarized statement, all three are required just to get access. Their customer service is terrible, you can't find an email to contact them anywhere. Everything takes you to a sign in page or a "brilliant" help page that tells you to sign in to contact customer service. The phone number is endless automated options, and the chat says there's nobody available. I'm usually a patient person but they have been charging me for a service I don't use and it is very difficult to contact them.

They sold me an advertising on social media, said it was not a contract and could cancel at anytime.
The price was £395 per month, which is steep for a small business like mine. This was early nov 2020, once the ad went live, I wasnt too impressed and emailed the sales lady and web.com to cancel once the. Month had ended.
They have taken 3 x payments £395 and a £480 initial payment in Nov.
I have emailed all the email address I can find and tried calling several times. But with no luck.
They are using my card details to take the money.

Dont take any extra advertising off them. Am furious.

Friday I was told that my website was held up in the collections department, I called collections today, collections said that it was the tec departments issue, collections sent me to website design, website design has issued a new service ticket and is sending it to another department.
This day 14 in trying to get my website up and running, I have paid web.com for 5 years to host my site.

I have never dealt with a worse company. DO NOT give them your credit card - they charged me a yearly fee on a monthly basis. When I finally caught it, the costumer service transferred me, hung up on me, had no supervisors available - anything to avoid handling the issue. Ultimately I was only refunded a portion (they kept the taxes) and I had to get refunded through the fraud department at my bank. They then charged me AGAIN for a "marketing fee" I never asked for. Of course I canceled my service, but because I paid for the year they wouldn't take my credit card off file. They are thrives and not to mention their website building is mediocre at best anyway. Save yourself the grief and go with any other company.

I have had an account with them for years and have had nothing but trouble with their "technical support staff" - They spam your email, but cannot understand the basics of SMTP transfers. Recently, it took me 2 HOURS to get the person to understand that I needed help with tracing an email that I sent THROUGH their service that I was paying for (have "professional email"). They claimed that they could not provide me with ANY tracing information, including the hand-off date/time/IP of recipients system - claimed it was "secret"?! You know, every "Received" line in every Internet email. The're claiming, and I have evidence and proof, that SMTP transfers are secret and they cannot release any information related. One can only conclude that they're dropping emails from their customers and refusing to fess up. Early on, I had one of their "expert managers" tell me that an email address of "*******@subdomain.domain.com" was not ligitement. I guess every government email address is wrong. Also note that 3 out of my 4 calls to "technical support" where hangups. The last one I hung up after on hold for 40 minutes. When I called their new sales staff, they claimed that it was "normal" to be on hold that long. I should have known that once they got bought out, and the massive email changes they've gone through, they would go down the road of AOL. This is NOT a good nor professional hosting provider.

This is probably the top of the horrible experience in my 20+ years of IT career. I inherited over 30+ domains under register.com at my job and it took almost 6 months to complete the transfer-out process. I spent countless hours dealing with their customer service, averaging 30 - 1 hour wait at the phone listening to their stupid waiting music. I just don't see any reason for a sane person to subscribe to their services. As an individual consumer, there are cheaper options and WAY better customer service who care about your business. As a business consumer, their infrastructure is severely outdated with horrible customer support. Uninformed people will probably subscribe to their service due to their popular domain name (register.com) but please do your research before falling into the trap.

I would never use web.com again. I used their SEO Service and they said it would enhance my website's ranking. I gave them access to my website and then they said, "They didn't have access." So on a monthly basis, I was making changes, but by the 3rd month, it was the same changes made in the 1st & 2nd month. Then I tried to cancel the service and it took 3 support people and 1.25 hours of my time to do so. It was long wait times and I believe a ploy so people would get tired and hang-up. Run from this company!

Our website did not work today. I called web.com and was told the account was deleted since our credit card was declined. We are paying web.com $14.95 for years. And the credit card is still good and also we left our bank account number to them ( the bank account was charged in Aug. 2020.)
Now they told me that the website has to be rebuilt after 3 months past due.
Is there anyone can help to solve the issue?
We paid web.com $29.95 started 2012, and reduced to $14.95 in 2016. Now we even did understand what the payment for after we spoke with the different department about two hours.