NetworkSolutionsReviews 10,335

I've had my domain for many years. Maybe since high school. This company never told me my domain name was out of registration. So, some no name has a hold of my domain name. I had my domain name for over 20 years.

Worst experience ever. They cancelled my account locking up my website and emails and said i never renewed. I never received notice and they also confirmed they never sent out notice due to issues on their end. I asked to have my domain name moved to another provider and they forced me to renew in order to do so as if they held my domain name in ransomed. I renewed and then called to cancel but they never answered phone. When I call renewals they answer in 15 seconds. I asked them for help and continue being tossed into the wait line which never gets answered... i was forced to open credit card dispute to get my money back... DO NOT USE THESE CON ARTIST-ZERO SUPPORT!

I am in the process of getting a refund. I tried to cancel my services before the trial end date. Upon doing so I was told my account could not be found. I knew this was incorrect because I had received a confirmation email after verifying my email address. The next thing I know I see money disappear from my account and when I look it was from web.com. This company has charged my card excessively between November and February. I was also charged twice in February for the same service. I spoke with Mary Ellen twice by phone who assured me she cancels my service but was not able to feeding me my money for monthly services. I requested to speak with a supervisor after I spoke with a chat agent who was very unhelpful to say the least. I have yet to speak with a supervisor or get a refund on all of the services I was charged excessively for. I don't even know the domain name or how to get to the website but this company is charging my account excessively. They have no problem taking my money but have amnesia or system error issues when it comes to processing my refund. I am highly dissatisfied with their products and services.

I am an spanish user.

Years ago, i bought two domains (i cant remember if it was with twocows.com or with register.com). Over time, the original registerer was bought and it became "web.com". At some point, there was an account migration problem and my domains were "lost" (they were there, but there was no account to manage them). When one of the domains register expired, i became aware of the problem and after MANY phone calls the domain was correctly renewd and included in my account. Now, the second domain has the same problem: is set to expire next month and i am unable to manage it because it is "lost" without an account.

I explained this more than a month ago, multiple times, and submitted a ticket (S-*******) on January 4th. Since then, i asked multiple times again but the problem persists. I need a solution and i cant wait months for it for obvious reasons.

Very bad support service

My domain names did NOT expires until two weeks from the due date and they went ahead and charged my account early. Today is Feb. 12,2022 I called right away and ask to cancel it before expiring! I did not want the site and told Paul a supervisor, that I was not renewing the domain name and it wont expires until the 27. They still charged me and, NO, they will not refund my money, which legally is not due until Feb 27,2022. DO NOT USE THIS COMPANY. IT'S FRAUD AND THIEVES.

If you had or are having problems with Web.com, report them to ICANN with a formal complaint.
My complaint is misusing my credit card without my consent. Charging me with a renewal which is 5X the cost of all other companies that register domains. NOT ADVERTISING their prices on their WEBSITE, so they can do a bait and switch on you, Sending my Domain over to Register.com without my knowledge or consent, locking me out of my acct, not providing me with an EPP Authorization Code so I can immediately transfer my DOMAIN OUT to an honest company who registers domains, lying to me, threatening to take away my domain name if I complain this fraud to my credit card company, interfering with a legal contractual business relationship, and making life miserable for me! ALSO, I CHALLENGE ANYONE TO TRY AND FIND THEIR PRICING FOR SERVICES. Why, you ask, it is so they can BILL YOUR CREDIT CARD 10 times what other companies would charge for these various services. All I can say is for anyone having these issues, REPORT THEM ALL ON A COMPLAINT FORM WITHIN THE ICANN WEBSITE. Hopefully, if there are enough complaints, ICANN WILL STEP IN AND DO SOMETHING ABOUT IT, like taking away their license to register any more domains!

Had problems right from the start, tried to cancel. Where not very helpful, paid for a service never got to use. Waste of money.

The first time I used Network Solutions was in the 1990s and it had great customer service. But it was bought out and since that time it tries to milk people for more and more money. On top of that, the customer service is nonexistent: for the last few months our mail server has not worked and customer service just ignores the issue. It seems they spent all their money on sales and little on updating their system

I went with this company for my new small business, and it has been an absolute nightmare using them. I paid for the 10-year package and from day one had issues. I called to resolve the issues and the customer service could not help. I continued to call back and couldn't get through to any one after waiting hours on the phone. I finally reached someone, and they said I can't get a refund because it was beyond the 3-day refund policy. I was not given any statement or paperwork that proved this was in the policy. This company completely stole my money did not produce the services it promised it was a complete rip off.

When I had to call and update a credit card, the employee promised to save me money by changing to an annual pay plan. I was told I would only pay a one time yearly fee of $140 instead of the $20 a month I had been paying since 2013. He lied to me. He upgraded me without my permission. After two billing cycles it became clear that I was now paying $131 a month plus $15 a month for some privacy package i never asked for. So he raised my monthly by $125. I begin calling. I sit on hold. Friday I am on hold for 48 minutes, no one. I try to log in online and the site no longer recognizes my credentials or domain name- which is funny since my website is still functioning. Saturday I call and sit on hold 15 minutes. I talk to someone who after 10 minutes says he cannot help me and transfers me to hosting. They are closed. Monday morning I sit on hold for 32 minutes, talk to someone who can't help me so they transfer me to hosting again, 10 more minutes on hold and no one and I have to actually get to work. I cant get anyone to refund me the stolen money or fix my plan so I call and cancel ALLLL services. While Chris is very helpful on the phone, I have written off the wasted money because my time is worth more, and he guarantees he is cancelling my hosting, the privacy and domain name, I am still not sure if I stopped them from charging unauthorized fees. Chris, the cancel guy, who it took 50 minutes to get to, promised emails confirming my cancellation would be sent to my email on file which he confirmed. 4 hours later there are no such emails in junk or inbox. So likely no cancellation. This company has gone in the trash and constantly sends me marketing emails yet can't even competently provide me with the services they were paid for. I've never been scammed by a service provider and this takes the cake. I want my money and my time back for the several hours I have spent over the last week.

I have been with network solutions for about 6 years. Our site has been down numerous times. One time for over a week! I have even spoken to people who have worked there and they say it's a terrible company to work for. One again, our site is down today so I spoke to hosting and they said they needed to transfer me to the e-commerce team and the e-commerce team is closed! It's nice to know there is no one there if your site goes down over the weekend.

I was billed four times for over $200 for a year of hosting after being promised one year + domain registration for under $100. The company refuses to give me a refund and refuses to turn off auto-renew. I had to cancel my credit card to get them to stop billing me. THIS PLACE IS A SCAM, DO NOT USE THEIR SERVICE.

I signed up with Web.com by mistake. Then made a bigger mistake by paying for extra services. They never answer their phones, their customer support is only automated, and the personal account manager I was given NEVER returns calls. They take your money then NEVER deliver what they say they will. Horrible, horrible company!

Have been with Register.com for the best part of 20 years and I have to say, when their system works, it works well… but when it fails – you're screwed!

Their chat Customer Service make lots of positive noises, but no solutions are forthcoming… indeed, it quickly soon turns into a sales line, and if you don't buy, you get no more service…

When you challenge anything, it suddenly goes off line!

All I wanted was help changing a password, which should be easy, but their system kept rejecting my suggestions and indeed their autogenerated ones…

I changed browsers, cleared caches and overall wasted 12 hours of my life…

Their sole interest is to take money off you and not provide support when it is needed…

Problem still not resolved…

In summary, SHOP SOMEWHERE ELSE if you want a system that works…

If you remain resoluet that you want to use Register.com, make sure you copy the conversations on chat as evidence of them and be aware that if you are cornered into making a purchase, you have the right to cancel in the US within 5 days (Register.com are in USA) for a full refund…

The problem here… you can only arrange a cancellation and refund by telephone and if you call these numbers - you play choose a number on an auto answer system and pray for a response from a human before it hangs up on you…

Would be happy to hear from Register.com for their comments…

Avoid this web host. You'll spend HOURS on the phone with their tech support because their hosting goes down regularly! I use their services to host my website and run email. I've had an intermittent problem for two months that is still unresolved. Website will be down and then miraculously go back online as soon as I put in a support ticket or call. Support chats on their site are non-functional.

Wasted thousands of dollars. No effort was put into our campaign. No communication. Inappropriate changes in management.

Web.com owns Network Solutions. They are changing their Apple Security Certificate and making their customers go through a long and complicated process for each and every Apple device in order to get emails. The help desk is overwhelmed with unlimited waits. The instructions on the website are unintelligible. This should be done in the background (like with Gmail or Comcast) and not force customers to do their work. As assonas I get done with this change... I will change to gmail. UGHHHHHH!

They will do nothing to help you. Takes forever for them to get back to you. They literally don't care about you after you have signed up with them. Stay away and choose another company.

Do not believe the domain.com reps when they say they have canceled your subscription. I have spoken with reps for this company by phone, chat, and email. All have told me "it's canceled" only for me to continue receiving renewal notices and being harassed to pay them. Do not trust them with your financial information and get in writing that the services are canceled so that when they inevitably charge you (maybe years from now) you can provide the proof to your financial institution to do a charge back by fraud. I've never been so frustrated with a company. Please save yourself the headache and don't give them your financial info, it's dangerous.

Their website is horrible, I had to talk to 3 different people just to update my payment method.
Someone from their company needs to actually try to use their own website. Before this I had
To talk to 2 different people just to get logged into my account. Both of them told me completely
Different things to do. I'll be moving everything to a different hosting company as soon as possible.