NetworkSolutionsReviews 10,335

I cancelled the service and they AUTORENEWED me! They stole my money and wont give it back! Do not give these thieves your credit card. I have the emails for proof.

I've been with them about 20 years. What a mistake last year the turned on my dead website, put my new ssl certificate to that website. Then in June 2022 these brilliant people decided to start messing with my site. My website has not work for the past 3 months. Its my web site but I have no privilege's to enter and resolve issues within the database, My website gets 500 error messages constantly disallowing my site to be crawled my ranking went from the top ten to nothing. I tell them it down they say we will run the back up 2 weeks go by nothing then an email saying the back up are good only for a few days this place has become completely useless. A very long time ago I recommend people to use them at this point in time every one needs to run for the hills. Very quick to take money then no one knows what going on. I've been on hold for an average of 4 hours daily trying to resolve this they switch you from department to department hoping you'll hang up. With out calls to my phone I go under but with the scam they have going on they could care less as long as they can charge your card DO NOT USE THESE PEOPLE

BEWARE! There's no way to cancel your account through your online profile, or remove payment information. I tried to cancel through the chat online and confirm all my account info only to be told I had to call the loyalty team during call hours to stop payment for a service I don't use. Stay away at all costs! Wasted quite a bit of money due to this inconvenience. Great way to make money, terrible way to do business and build trust. Would never consider doing business with them again and warn everyone I know not to use them.

The customer support is inferior. Unwilling to take responsibility for their product. Only two months in and have spent many, many hours attempting to rectify sudden crashes. Had to reach out to external IT professionals over THEIR security certificate expiration which took down our site. Lee in customer service actually disconnected a call when attempting to understand the problem. The unreliability of this service is simply stunning. Will be relocating site to a better platform.

Le estamos vendiendo tamales tacos dorados baliadas pastelitos de maseca o arina de arros o de piña tamvien de fresa? Todo eso por horita sera solo aavados i domingos

Our business email has been out 5 days. We called these sad excuse of a company and they said we were on an old email system and needed to upgrade. It would take 4 hours. We had to pay $180 more. They never told us about an upgrade. Now they said to wait another 4 hours. These people are business killers. How about they pay us for hurting business. I am going to look for another service as I see they are rated #70 and now I know why. Total garbage steer away. Now 7 days they are completely useless. This company is horrible do not use them you will be sorry.

Thank you! My gratitude hopefully is known. The hard work everyone has done is much appreciated. Enjoy your day.

I am a 9-year customer of Web.com. (My monthly fee is $33.) I have enjoyed the stability and reliability of the service up until this year. Over the past few months, the downtime has become increasingly more frequent, and the duration of each occurrence seems to get longer. The problem has consistently been described as "there is a problem with one of our servers. The team is working to resolve it. There is no ETA." Within the past week, I have had three occurrences of this issue.

Got my order quickly, everything works, thank you.
The employees are polite, all questions are resolved online.

Ich habe den Live-Chat kontaktiert, um Informationen über eine maßgeschneiderte Vorlage für eines meiner Projekte zu erhalten. Die Support-Mitarbeiter waren sehr hilfsbereit. Ich warte auf einen Vorschlag des technischen Teams. Ich hoffe, ich werde eine ebenso positive Erfahrung machen. Ich freue mich darauf.

To begin, I think rating of 1.3 is way too generous. Anything above 1 assumes presence of IQ or at least basic competency - that certainly doesn't exist along with customer service. On hold for hours, chat is staffed by people who have no clue how any of this stuff works.

I tried to cancel a mistaken purchase within 24 hours for Google Workspace. I got the usual form letter about no refunds, credits, etc. No phone number. Just topic after topic of answer faqs and an offer to "Chat". There was no discussion and certainly no Customer "Service". I would recommend shopping elsewhere for your domain needs. There are plenty out there. Unfortunately I am not an experienced data manager and got roped in by a shoddy business that has shoddy policies.

They steal because they know no government agency will hold them accountable. Bait & switch. Beware fraud.

I have had my business email for five years with them. My error, I received a new credit card due to fraud on my credit card and forgot to call them to update. Lost my account and as it should simply be a phone call to give my new credit card info, I am literally on my SECOND phone call and keep getting put on hold and transferred numerous times. Does anyone know what they are doing? These are foreigners by the way. Just saying.

Do not use this web is to confuse to build the website especially in ecommerce there is not videos on youtube about how build this web, and they do not want to give you a refund. They take like more then 3 hours to speak with somebody to give you the money back. And when you get stock on some thing they do not know, if you want your customer to pay with credit card they just have the option to pay with paypal. If you want to build your website look for another ecommerce website build that is more easy to use. It took 2 months try to fix it and they didn't fix it at all. Pay a little bit more for ecommerce website.

Not showing my account ID for Web, Nor The Web Builder--which I purchased. Domain Shows. Says it is Https: Capable, Which was in The essentials Package That I purchased. Worth it for The Whole Year! Thanks. <3

Register.com used to be amazing back in the day in the 90s. It was a mainstay. It was bought and ever since then *2005ish it is horrible. I am now pulling the plug on all services with them.

I had professional e-mail with them which I thought was great - $40 ish per year for any domain mailbox like a custom e-mail. With it I use desktop e-mail (i-mail) as I have many e-mails. The coll thing with register was that you could get e-mail even if your domain (which you must own( was registered with a different company - in my case squarespace. Here is the catch. They moved data to new servers and many people's mailboxes have disappeared and stopped working with no explanation. IN the online interface the mailbox is also gone, But you can; t re create it because it says there already is one, On june 2 all my e-mail with them stopped working, The worst part - after spending 10 hours with multiple customer service techs over 2 weeks, noone can fix it. Even worse - their support is unorganized and functions only on one basic level with no upscaling or expertise capability whatsoever.
- no tracking of tickets
- no notes even when they say they are putting down notes for the next tech
- no escalation of skilled techs.
- each tech starts from scratch and each one says somethign different!

I have not read my e-mail for one month,
They have offered me no refund for this month and no solutions.

In fact everytime i call (after being on hold for 30 minutes) I have to start from scratch. Once a tech said they needed to study the situation and i was holding for one hour - I was not able to talk with him - but I had to go. Today I spoke to someone who said they promised to figure it out and then put it in the notes. Teh next tech said tehre were no notes. I am at my whits end with important notices i have missed (grant I applied for etc that I am supposed ot hear form lost e-mails :(. I have used them for 10 years plus and another problem I had also was that they started adding random charges, like $18 every month for an SSl certificate. Then then also aggressively try to get your to renew services and send alarming messages to you with no detail. I own several domains and a few I wanted to retire so I set them to not renew. The messages though do not contain detail - they just say - service expiring and set for deletion tomorrow - click on this link. It's a real pain. Half the site is managed by AI text messages also. Use fatcow or - yeiks - google if you can - not these guys. I use squarespace for website and now am going with google workspace when they can set it up,

Later: I just called google tech support to get them to set up this mailbox and the text after I held only for 5 minutes. He said he was sending me an escalation form so that an advanced programmer can look at why they are also coming up with this error. It was like night and day (not that I am a google fan in fact I avoid it). In the end - use google if you need custom e-mail - DO NOT USE REGISTER.com - worst customer service ever (nice but NO SKILLS), I would compare it to verizon high speed internet in NYC in the 90's. I am lodging a BBB complaint against them.

Web.com shut down my website after being with them for 9 yrs. No warning. After numerous 1-2 hour calls, I discover that they could not charge my credit card that they have had on file, for years. It was due to a new expiration date on a replacement card for the same credit card acct. They now have updated info charge my card, again but I have to rebuild my website (that took me over a week to create in 2013), from scratch, again. I spent hours, days over the last 7 months, attempting to get back in to rebuild. Web.com could not recognize my acct number nor web name and when I continually tried to reset my password to get in, it would not even recognize my email, even though they had been sending mail to it, for all those years. Spent hours with customer service, on many days over the last 7 months, with numerous reps, two of which hung up on me, today. Exhausted with this, I asked for a refund of my $223.60 because I have paid for a service & cannot even get into my paid acct. They refused to refund me because it is over 30 days. I did not know that I would get the run around for 7 months, just trying to rebuild my website that they deleted due to their own negligence. They stole my funds. Now, I am taking other action to get my money back. Poor customer service/support staff is the cause of this nightmare. Don't risk your funds or valuable time with this company. There appear to be numerous complaints like mine. Class action suit? Attorney General?

It is 2 wks later, and they still have not addressed this via Trust Pilot where they asked for additional info, to resolve this. I furnished the additional info, immediately but they have yet to resolve this. I was even given a case # for "escalation# to refund me on 7/4/22. That appears to be a sham action, also. They don't care about their long time customers.