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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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One whole year payment for phone service is scary, how do I know if the phone service will survive 3 months or less
Many problems with signing in, chatting with help desk and trying to find my settings to change my website package.
Hey Debbilynn,
Give us a call! We can help!
DJ
Customer Advocate at Domain.com
She didn't know what one was—looked it up and helped me change mine—which is what I wanted
Hi Dani,
Thank you for your review!
DJ
Customer Advocate at Web.com
I can not figure out how to remove the error that is showing. I have tried to contact. I am trying to transfer my domain and it showed it went through but has not.
Hi Justin,
Try giving us a call or chat and we can help!
DJ
Customer Advocate at Web.com
Difficult to figure out what comes after purchasing the domain.
Hey Mayvic,
Give us a call! We can help you out!
DJ
Customer Advocate at Domain.com
I appreciate the kind and thorough assistance of the representative reviewing my account, credit card on file, and the charges regarding my account and what they were for, and the annual payments. The representative answered all of my questions and was respectful, reassuring, and service oriented. Thank you.
Hey AnnRene,
Thank you for your review!
DJ
Customer Advocate at Web.com
Frist class professional. Extremely knowledgeable, pleasant, who's willing to go the extra mile to accomplish my needs, desired expectations and goals.
I would ask, may I work with him only moving forward? I'm picky and he is the 'it' factor. Take care of this man as he more than represents Web.com but yet a human being with outstanding character and integrity.
Hey Gary,
Thank you for your review on Dave.
DJ
Customer Advocate at Web.com
Easy to setup, nearly impossible to cancel anything. Chat-bot plays games with you and you can't autocancel anything without being harrassed by an annoying chatbot. Really annoying.
Hey Jay,
Give us a call! We can help!
DJ
Customer Advocate at Register
I can change my google workspace subscription not can i manage it.
Hey Nasseem,
Give us a call. Let us help!
DJ
Customer Advocate at Domain.com
Extraordinarily helpful while I was going through a very stressful marketing campaign. He was not only uncommonly knowledgable, he was also patient and listened, without making me feel guilty for pressing for perfection. Tech support from Web.Com has always been exceptional, but Dave solved a problem beyond the call of duty. Thank you.
Hey Mel,
Thank you for your review on Dave!
DJ
Customer Advocate at Web.com
Have had a few support questions and had fantastic service. Top Notch team!
Hey Mark,
Thank you for your review!
DJ
Customer Advocate at Domain.com
It has been a good experience. However, when I uploaded my video there is not sound and I have not been able to get it to have sound.
Hi Christine,
Thank you for your review!
DJ
Customer Advocate at Web.com
Ham helped me create my new email account and name, including set up. He was kind, patient and very helpful. Good work Ham! Thank you
Hi Richard,
Thank you for your review on Ham!
DJ
Customer Advocate at Web.com
Not user friendly. II have been facing lots of issues. Access to email portal is horrible.
Hi Yasmine,
Thank you for bringing this to our attention. Give us a call!
DJ
Customer Advocate at Domain.com
Not user friendly, was double charged for service. Cannot use my domain for my own website
Hi Matt,
That's not good. Give us a call!
DJ
Customer Advocate at Web.com
My credit card was changed, so web.com dropped my web site after 8 years without notice! It has been down for a couple of weeks while tech "support" gives me a run-around about getting it back up. Promising to reply within one business day for the past week +. Now I have given up on support and am trying to recreate my site on the new platform. Stay tuned --- don't know if this is even going to work.
Hey James,
We will be reaching out soon!
DJ
Customer Advocate at Web.com
Very well done and very nice timing. I needed to get a refund and they did a nice job to get it done
Hey Martin,
Thank you for your lovely review!
DJ
Customer Advocate at Web.com
So... you can do all this work... pay for it... then they will tell you no refund. So I did all this and I can't use a google domain... but it took more then 3 days to figure it out... so no refund for me. I would pick someone else.
Hey Duane,
Give us a shout at [email protected] and we will look into this.
DJ
Customer Advocate at Web.com
Email issues are particularly frustrating as it is our main conduit for client communications.
Hi Russell,
Thank you for your feedback. If this happens again contact us!
DJ
Customer Advocate at Domain.com
Peter knows my website and is Very professional. Making my calls much easier
Hey Jamie,
Thank you for your review on Peter!
DJ
Customer Advocate at Web.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Prince,
Give us a call!
DJ
Customer Advocate at Domain.com