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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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I cant figure out how to apply secure ssl cert to my website. It says my website in not secure
Should be able to see my website on GOOGLE without paying millions of dollars. It should be included in my pkg.
Hey Janice,
If you give us a call we can explain this a lot better!
DJ
Customer Advocate at Web.com
Sarah, my customer service "angel," was not only very patient with me, but also very, very professional, extremely knowledgeable and overall an extreme asset to WEB.Com. Sarah's attention to detail, along with her perseverance to help me to solve my problem truly, truly made me a WEB.Com faithful believer in great customer service! She' awesome and truly one of the best! Thank you Sarah - you're the best!
Hey Dashaun,
Thank you for your review on Sarah!
DJ
Customer Advocate at Web.com
Thank you, Haven't used the option to build, Looking forward to more options. I used wix, great company. I am just glad I have the similar options to build my own site now with domain.com without high cost.
Hey Adrienne,
Thank you for your review!
DJ
Customer Advocate at Domain.com
I am finding that the templates are limited in my particular field (mental health counseling), and once a template was chosen, it has been difficult to navigate. Understandably, I am not a web designer by profession, but thought it would be less difficult to do on my own.
Hi Dan,
Give us a call and we can help!
DJ
Customer Advocate at Web.com
The representative was very Professional and Courteous.
Hi Freeman,
Thank you for your review!
DJ
Customer Advocate at Web.com
Dave C. Gave me outstanding support. He was patience, knowledgable, and worked SO hard to solve all my problems - and they are all solved! No matter the size of the issue, he was reassuring and confident that there was a solution. I really appreciated the time and attention he gave me and my little baby website. I LOVE my website now and that is all because of Dave C. I literally want to cry because it is FINALLY working the way I wanted to work and looking how I hoped it would. Thank you x10,000 Dave C. You are straight up everything
Hi Kristie,
Thank you for your review on Dave!
DJ
Customer Advocate at Web.com
Features are badly needed, navigation around your site to run our company is very tedious. Please fix!
Hi James,
Give us a call and we will help!
DJ
Customer Advocate at Web.com
Very knowledgeable and helpful. I was very satisfied with my call today.
Hi Angela,
Thank you!
DJ
Customer Advocate at Web.com
Gentleman took care of the issue, and I did not have to call back.
Hi Stephen,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at Web.com
This was the best customer service I have ever experienced. He was ver helpful and kept me reassured.
Hi Mayah,
That is awesome!
Thank you for your review!
DJ
Customer Advocate at Web.com
My big issue is some of my Domains will randomly change to say "Transfer Domain" in place of the Expires date in that column. It's very annoying and I've had to contact Help several times and recently I discovered it's happening again. I get no explanation of why this is happening.
Hi Vicki,
Give us a call and we will look into that!
DJ
Customer Advocate at Domain.com
She was so patient, courteous and kind. She was easy to understand and didn't give up on me. Your outstanding customer service is why I have recommended you to so many friends and family.
Hi Virginia,
Thank you for your review!
DJ
Customer Advocate at Web.com
Not sure of getting security on it? Would like full explanation on how to get the web page on facebook and other traffic connections and commission spots.
Hi Barbara,
That is something our live support can help with. Give us a call or chat!
DJ
Customer Advocate at Web.com
I can't get access to my site to start building through the control panel. It just keeps loading forever, with no ability access.
Hi Jason,
Give us a call or chat and we will look into that!
DJ
Customer Advocate at Domain.com
I had the pleasure of working with Gene today and she helped me through some very very difficult problems I was having accessing web.com internet interfaces and without her expertise I never would have been able to figure out the issues I was having I can't say enough about how wonderful she was and she had the very best attitude I could ever ask for from a customer service rep.
Hi Daniel,
Thank you for your lovely review on Gene.
DJ
Customer Advocate at Web.com
I got a 2 dollar subscription for a portfolio assignment and the website didn't work. Ended up getting charged over a hundred dollars because notices went to spam.
Hey David,
Give us a call and we will straighten this out.
DJ
Customer Advocate at Web.com
My url will not work when I try to forward it to my you tube channel. I attempted multiple times. I tried to look up on google search engine on how to forward domain instructions, but I cannot seem to get what I need. I cannot even call someone for technical support because I do not see a phone number on the site.
Hi Fatimah,
Give us a call. We will fix it!
DJ
Customer Advocate at Domain.com
Cannot find the google account to pay the amount due
Hi Vincente,
Give us a call so we can check it out!
DJ
Customer Advocate at Domain.com
I need your URGENT support to help in paying for upgrading the mailbox storage from 500MB to 5GB for this account *******@atlasintegritykw.com
The issue is as follows, As soon as I press the checkout button I get the following message:
We cannot process your transaction, please contact our member support team at *******568
Hey Abdullatif,
Give us a call and we will fix that for you!
DJ
Customer Advocate at Domain.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kelly,
We can definitely fix that. Give us a call!
DJ
Customer Advocate at Domain.com