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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Trying to get Google Workgroup email alias to work. Unable to contact anyone for help or support. Nothing in help regarding this issue.
I cannot get it to work right. Store does not work, lots of editing issues.
Hi Tammy,
Give us a call and we will fix that!
DJ
Customer Advocate at Domain.com
Excellent. She was patient and consistent with walking me through the SSL process.
Hey Joseph,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
I had an issue with a subscription. After the normal security check, it was solved 1-2-3
Hey Laust,
Thank you for your review!
DJ
Customer Advocate at Domain.com
The start was easy but figuring out how to create links is very hard
Hey Megan,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
It is great, just one thing, I should have the Transcript for the messages I had with Domain.com support team.
I asked for many time to send me the transcript messages but they don't send to me!
Why?
Hi Maher,
Give us a call and we will get that to you!
DJ
Customer Advocate at Domain.com
Some navigation is clunky, but I it's getting better the more I play around with it. Overall, I look forward to continue using this as mu primary classroom web design utility.
Hi Seth,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
Ron and Nicole did an excellent job but I am truly impressed with her knowledge I need them on my team.
Hey Shawn,
Thank you for your awesome review!
DJ
Customer Advocate at Web.com
As an older client (75 y/o) too many offers, etc. are disrupting. I need to just be allowed to complete each step before receiving more sales ads, etc. For example, I tried, tried and to upload my photo and failed? 3 -Stars, for now are about all I can muster up! Sorry, I need to stop now. I'll try again tomorrow. Thanks for asking.
Lee
Hey Lee,
Give us a call and we can try to solve that!
DJ
Customer Advocate at Domain.com
Quick and easy set up! High recommendation for other small businesses
Hey Steven,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Poor service as I'm not able to publish my website as showing that your website is fetching content from Switch LTD.
Which I'm not aware how this happened?
Chat support is very poor
Hi Rahul,
Try giving us a call so we can help!
DJ
Customer Advocate at Domain.com
It's a bit of work setting up your site with the templates provided, but I'm excited to have the guidance!
Hey Renata,
Thank you for your review!
DJ
Customer Advocate at Web.com
So far the service and access is terrible. In this moment The site is confusing and way too busy and disorganized. Ive paid for the month so I'll give it a little more time. In this moment after many many many attempts still can not access builder.web.com and even to know that was where to go was hell trying to figure out...pretty disappointed
Hey Leslie,
Give us a call so we can help!
DJ
Customer Advocate at Web.com
Having a hard time resizing photos and getting used to interface. The email I set up isn't adding to my iphone
Hi David,
Give our support a call and we can fix that for you!
DJ
Customer Advocate at Web.com
Does not provide direction for new clients. You have displayed a handful of services that you attempt to make bundled, but has no information on these products/services in the way of usefulness. I ordered several of your services and still dont see my $#*!ing website..
Hey Neaman,
Give us a call so we can straighten this out.
DJ
Customer Advocate at Domain.com
Support unable to advise how to delete paypal details
Hey Ec,
Try contacting paypal! Or give us another call and we will see what we can do!
DJ
Customer Advocate at Domain.com
Easy to build it up, still working on the store part
Hey Clara,
Thank you for your awesome review!
DJ
Customer Advocate at Domain.com
Answered my questions with kindness and a lot of patience and walked me through to the end
Hi Aline,
Thank you for your review!
DJ
Customer Advocate at Web.com
Needed help with a hacked email account, got through to Lady who was incredibly helpful, knowledgeable, patient, and calm, all while providing clear instructions and a fast resolution to the issue. THANK YOU, great customer support!
Hi Martina,
Thank you for your review!
DJ
Customer Advocate at Web.com
Doing well, like the program. Could use a few more how-to videos.
Hey Susan,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Geoffrey,
Give us a shout at [email protected] and we will take care of this.
DJ
Customer Advocate at Domain.com