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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Some things are a little hard to find. Loading files and pictures to the website was not obvious to me.
Auto renewal is inactivated, why should you renew the domain and charge me for it. I do not need it anymore
Hello,
Hosting and domain renewal are two separate things. I apologize for any inconvenience this has caused. If you would not mind giving our support team a call, they would be more than happy to help resolve this.
Marissa
Customer Advocate at Domain.com
It takes time for me to get familiar with the template. Though the template seems stubborn, I spent time in searching for means to overcome it.
Hi Michelle,
Thank you for the kind feedback!
Marissa
Customer Advocate at Web.com
I really appreciate the minimalist straight forward experience. I even quit using godaddy a few months ago
Hi Roberto,
Thank you for the wonderful review!
Marissa
Customer Advocate at Domain.com
Great service, great support, always fast answer to my questions
Hi Sandris,
Thank you for the wonderful review!
Marissa
Customer Advocate at Web.com
I tried website builder and Google workplace set up. Neither works. It just keeps showing loading.
Hi Hsuanyu,
Oh no! We definitely want to look into this and see what we can do to get this problem resolved. If you wouldn't mind giving our support team a call, they would be more than happy to help. Thank you for bringing this to our attention.
Marissa
Customer Advocate at Domain.com
I cannot find it a way to communicate with customer support. I have two websites/addresses and I wish to save some money if I can. Is there anyway I can reduce the fees to one of my websites?
HI Philip,
Try giving us a shout at [email protected] and we will see if we can help out!
DJ
Customer Advocate at Domain.com
How the frig do i change dns settings when https://www1.domain.com/controlpanel/foundation/domains/dns is broken/404? It's been like this for weeks
Hi Jake,
Try giving us a call so we can fix that!
DJ
Customer Advocate at Domain.com
Building off an existing template is more complicated than expected
HI Jason,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
I don't have many options to choose from for my business category
HI Viridiana,
Try giving us a call and see if we can open those options.
DJ
Customer Advocate at Web.com
Managing my site has been extremely difficult and frustrating. After purchasing domain, was told by customer service person that I should have selected WordPress for the features I need to have a successful site for customers.
HI RayShon,
Try giving us a call so we can help!
DJ
Customer Advocate at Domain.com
Your prices that are charge without notice at 80% increments... I can't even begin to tell you how disappointing the experience had been
HI Jurgita,
Try giving us a call so we can see what we can do.
DJ
Customer Advocate at Domain.com
You charged me for web hosting 2 years in a row and only refunded the second charge after I caught you. If you do not refund the first charge I will be leaving you soon.
Hey George,
GIve us a call and we will fix this.
DJ
Customer Advocate at Domain.com
Hosting has been great. Website builder basic fits my needs. I did have to reach out to support as the builder broke and my site while still live was un-editable for several months, but they have since restored all functionality.
HI Adam,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Needs to be more obvious how to delete unwanted items
Hi Johnathan,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
All support has been helpful and knowledgeable. Builder is up to date, fast, and very low lag time.
HI James,
Thank you for you lovely review!
DJ
Customer Advocate at Web.com
I love my site it just needs some work done on it but i like a lot!
Hi Keith,
Thank you for your review!
DJ
Customer Advocate at Web.com
Excellent zero complaints, easy to use and straight forward
Hi Richard,
Thank you for your review!
DJ
Customer Advocate at Web.com
FROM ALL SITES - LOGIN TO YOUR SITE IS MOST FRUSTRATING: IT IS HEAVY, DELAYED, NOT ALWAYS WORKING (I have dozen devices: Laptops with different OS, Gaming/Office PCs, Working PCs, Android phones,...) IT IS ABSOLUTELY NOT USER FRIENDLY! I TRYING TO AVOID USING YOUR LOGIN, BUT WHEN I TRY AGAIN - I'M GUESSING "CAN I CONNECT NOW OR NOT?"
Hi Sergii,
Try giving us a call!
DJ
Customer Advocate at Domain.com
Pretty good so far. Having a little trouble with the web design, but I'm new to it. It'll be fine.
Hi Jennifer,
Thank you for your review!
DJ
Customer Advocate at Domain.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard,
Thank you for the great feedback. If you find yourself running into a problem like this in the future, please do not hesitate to give our support team a call!
Marissa
Customer Advocate at Web.com