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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Over the years you have dropped the ball. It used to be better but as you have grown things have lost their touch.
Two of my main domains were expired because the CC was expired and you guys just allowed it to be gone and not recoverable.
Your pricing has gone through the roof and no longer competitive.
Just don't have the same confident as before.
The e-commerce website builder is hard to use and it is difficult to list my products. I am disappointed with this service at the moment.
My new website that is really empty is the slower thing i ever thing. Theres no support available at my dashboard
The website is a great website but it's very difficult to learn and I wish it was easier to get to the editing page for the online store.
Learning curve. I researched but I'm still trying to figure everything out after a month. I should have used an easier site.
The payment method configuration is not easy to use, I don't know where to add it
So far it is okay but i have not been able to get notifications properly
A great website making it easy for a beginner like me!
It's taken me weeks to get issues resolved and countless hours on the phone passed from one person to the next. Most recently my web site wasn't publishing, though it said it was successful; opened multiple tickets over a couple weeks and finally someone on the phone was able to fix the issue.
Adding email to devices is not user friendly. Emails down frequently
Cannot connect to website.cannot find domain setting
I can't find or use my domain or connect it to my Adobe Portfolio.
Bad user experience. Could not search and locate holivishealthcare.com domain renewal which must be cancelled.
I don't understand what I'm continuously being charged for. I already paid for renewal for both domains bur Apparenrlt I owe you more money now. Wtf?
Still having issues with attempts to log into my account, not able to update or change any
Told emails wouldn't be interrupted to transfer account to web.com. Lost emails for 2 weeks. Lost business. Asked for help. Only sent links to read. Paid for help only to be told they weren't touching my emails. Hours dealing with this only to rebuild with another company. My domain was locked and could transfer to another company so I built a new domain..
I have purchased the private website setting so my contact info is hidden but it has been sent out to who knows what lists. I am getting 20-30 calls a day from people trying to sell me web-relate services. I called web.com agent and there is nothing they could do. Incredibly frustrating.
I find the web builder to be hard for the traditional user to use. For instance, I am unable to remove the ecommerce store shopping cart from the top header. I also don't understand why I am only allowed three backups per site. I am also unable to remove and replace the backups I no longer need.
After calling in end of last week, I was put off from the manner in which the customer rep told me that it would take 24-48 hours to get the listings and directories issue into someone's care to begin the process of cleaning up the errors that is on your end. It's been some time and it seems that things still aren't resolved.
Frustrating. Initial entry for purchase not clear on instructions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tim,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com