NespressoReviews 226

Got a Nespresso Vertuo as a gift. The machine wouldn't produce a full cup of coffee. The pamphlet enthusiastically invites you to contact customer service. They make you create an account. It takes 10 minutes. You have to lift a heavy coffee maker into the air to get a number from the bottom to register the machine. Then they have you hold. Then they hang up on you and you are stuck with a machine which does not work. Typical customer service these days.

I subscribed for $99 a month with the right to cancel it at any time (BTW the subscription works like this - first the money, then the goods - that is, the company does not lose anything). Decided to cancel subscription a few months ago. It did not work on their website, and calls were not answered within 40 minutes. Then I just canceled PayPal payments (keep in mind that I haven't had any unpaid items or other debts). Now they have blocked my account and require me to pay for 2 months of a subscription, for which I did not receive anything from them. Where is the logic here? They just lost a client.

I've been a member of Nespresso Club for several years. I finally had to discontinue membership because even though my Easy Order said I was to receive a "free sleeve" it was never in the package received. I would have to call, they would apologize, then send it separately. After a few months, I rejoined with new information, only to find the Easy Orders (free sleeve if spending over $80) were still packaged wrong! Once again, I had to call Nespresso Club to request my free sleeve. Check your orders, because they don't include a packing slip, and you may not be getting all your thought you were!

If I had researched and read all of these negative reviews I would never have bought this machine.
Customer service is a joke and a waste of time. On the phone for 23 minutes about a order I didn't receive. Their only solution was to reship the order. Ridiculous! Nespresso deserves 0 stars!

You have a very poor customer service, rude and unprofessional. I can't understand a word due to his heavy accent and I politely ask him to repeat, he got upset. Thus,I withhold my coffee order. It is a shame because you have a good coffee, unfortunately the customer service you have chosen to represent you is not reflective of your product.

I bought my machine (which I now understand is 50/50 if works aka virtuo next).
First one went back on warranty and I recieved a new one a few months later.

I really did enjoy the coffee and made a subscription of about 50-60 cups a month. They wheren't cheap, but it was affordable. Nespresso has now started to increase prices again, and while it may be argued they need more cash to cover their loss with the current price increase, it just makes the product that much closer to unviable.

I've naturally cut down to 20 cups a month and now only buy every third month.
I'm not sure if this cost increase is making them money, but I am having doubts tbh.

My 650$ machine stopped working after 6 months. And honestly worked very inconsistently before. The phone people are good at trouble shooting, but why should we have so many troubles?! Nothing could be done and they requested I send it my giant machine for servicing… which could take 6 weeks burn in hell Nespresso. If I had know they were nestle, I never would've bought one

I have been a customer since 2019. I have now had two replace my nespresso machine two times. The first replacement was fine. They gave me a refurbished machine as long as I purchased 170 capsules. This machine too broke down after a year and a half. After an hour on the phone with the tech, including a descaling, they concluded that the machine was broken, and offered a small rebate on the purchase of a new machine. The rebate offered was for a machine purchased directly from nespresso. The price with the rebate was the same as the price I would pay not buying from Nespresso, so they really went giving me any benefit. I proceeded to order from Nespresso. I asked if they could they could add the descaling solution since I had to use my last packet for the service call. The website offered free capsules with the purchase of a nespresso machine, but was told I could not receive this promo. Unfortunately I have just puchased 300 capsules, so am stuck with buying another machine, but it is unlikely that I will replace this when this machine gives out.

Honestly if I could give zero stars I would. My machine has been broken for two months, I have contacted nespresso countless times within these two months, constantly being told I'll receive a call back to no avail, everytime I call I say I'll wait for a manager to take my call, to which the 'internal team' says this is being looked into by our managers and you'll receive a call back in 24 hours. This was what I was told today, the reason I called was because I was waiting for a call back already from calling in yesterday, but again no one called. Their managers don't want to take your call. They deem our issue less important than others which is why we have not had ours fixed. I'm absolutely fed up of this company and their service that is non existent. There is no due diligence with Nespresso, in fact it's absolute incompetence at its finest. Have gone through all avenues to get some form of a response and always get 'contact us' to which I do and again end up in the same position I'm in now. A broken machine, waste of money spent and no one taking any responsibility in this entire company. Not honouring a warranty is fraud! And it's very clear to see that many others are having the same experience with Nespresso so I suggest you start fixing these issues sooner rather than later.

Online customer service very awkward and inefficient, they eventually confirmed they would swap with interim machine while mine was to be repaired, but were late, took my broken one without bringing the interim machine; I had to call twice, 3 weeks later they came with a machine but could not give it to me as they needed to swap (and they had already taken mine so I could not swap!) and now I am left with no machine and no idea how to sort out that situation!

I had a VertuoNext that broke on the second week of use, I got a replacement from Nespresso, and it also broke after a week. This is now my fourth replacement!

Just today, I spent an hour with the customer support agents being directed from one place to another, and after they told me they are going to replace the machine Vertuo Next with another model they changed their minds and asked me to send it for repair.

I wonder how Nespresso keeps selling that Vertuo Next machine if I am an individual customer and I never had a working one. Did they never do any testing on the product before releasing it!

We have been customers of Nespresso Pro for the last 12 years. We have had issues with pods not puncturing over the years, but I have noticed an increase in the issue with the new Starbucks Breakfast Blend. They told me I needed to clean my machine. Except I just cleaned it. This is not an issue with the machine, it's an issue with the pods. All I wanted was for them to say..."we understand, can we send you out a complimentary box of the pods?", but that is not what they did. They basically told me to sod off.

I tried to place an order online and it gave me the error message 766. I tried again and it still gave me an error message. I called customer service and they were rude and inefficient. They finally managed to place my order (>200 capsules, for a total of $161.2) and at that point I could redeem the welcome gift (it was my 3rd order). They told me I needed 200 sleeves, not capsules. After I hang up I noticed I only needed 100 capsules to redeem the gift (see picture)! Horrible experience.

I am not happy with my coffee maker I talked to support about return because it been 15 days they won't take it because they have 14 day return policy so like if I did it yesterday I'd get the return that's just dumb to me. Waste of my time couldn't help me at all because it's been 15 days since purchased and they make you pay to ship back with other things I got from them.

Attempted to buy pods online and paid for next day delivery. Waited and waited 5 days later still no coffee pods. Customer service claims they tried to contact myself, received NO call, then they said they would need to charge $79 for delivery. This is so not ok. Contemplating selling machine now due to unhelpful customer service.

I've had my Vertuo since 2019. It recently started leaking coffee from the bottom. Also, I ordered a descaling product. It never got to me. Then when I asked for a refund, they said there was a delay in processing it and now they are processing it again. Now I have to wait an additional 7 days. Nespresso used to be very good, but I am moving on from their overpriced product.

My first Nespresso machine was classy and sturdy. So much so that when my sister came to visit last year in Arizona she ended up buying one! Then it broke. I replaced it with a new machine thinking nothing of it. It's the cherry red one. Since purchasing it, I have had nothing but problems with the pods getting stuck inside the machine, to it blinking red for no reason, oftentimes delaying my ability to get to work on time. They also used to provide free shipping over $36.95 order for pods. Well, that went away along with the good service. I recently bought the Alto Ambrato pod, which did not fit into my machine. There was no message saying "this doesn't fit into the Cherry Red machine." how was I to know. I called Nespresso to tell them what happened and GOT COFFEE SHAMED! That's right, I won't call again- all the dude said was "that's the wrong size pod for that machine" and "we can troubleshoot your issues." Look, I already know how to troubleshoot but why should I have to? I never, ever had this problem with the other machine. If it works don't fix it. That's exactly what they did. They "fixed" something that was working perfectly well. The new machine is downright defective, ok that's all Folks!

Nothing but problems with the machines. Don't last and costly coffee with machines that don't work. Look elsewhere