NespressoReviews 226

This company is consistently inconsistent! They charge $25 for overnight delivery and then nothing arrives! If this was just the first time I might be ok with it - but this is the 3rd time for my last 5 orders. When you call to ask questions - you get NOWHERE!

The coffee is decent - but definitely NOT worth the aggrevation of trying to get your coffee online. There are very few boutique stores to buy it in person - you are forced to order it online - and then you pay a premium for delivery - only to find out that they don't honour it - NOR DO THEY CARE!

Stay away - buy a machine where you purchase the pods locally. Im getting rid of my nespresso machine - it is NOT with the constant frustration.

I purchased the Nespresso Virtuoline Plus coffeemaker. I had sampled Nespresso at some upscale hotels and thought it was truly special. I loved the concept of a quick cup of good coffee without having to brew a pot. It wasn't long however before the honeymoon wore off.
The coffee was not hot enough. There was a think film of froth in every cup. The coffee had an un-natural taste, was harsh (and I tried many different versions), and began to stain my teeth. It became intolerable. This is the reason I replaced it with a Keurig, which makes a real cup of coffee. That being said, my interactions with customer service were helpful and knowledgable. When I ordered more pods they came the next day. Sadly, I was a few weeks beyond the return policy, so it sits in my basement.

Bought a Nespresso Zenius Professional machine.

A machine that costs over £300.00

This so called professional machine developed a leek with hot water coming out from the base of the machine. I assume it must be near to all the electrics inside.

On contacting Nespresso they said in a long story cut short " because I am a private purchaser and not a business they are not going to help me "

Beware all private purchasers their after sales service is shocking and this was on a £300.00 + machine that I had bought.

I am writing because I am so surprised by the customer service situaton I just experienced. I was online at nepresso.com 3 weeks ago getting ready to order the delicious coffee and noticed that several people complained about singed spots inside of the foamer. Mine has been doing that for quite some time. The company had responded to these remarks telling people to call customer service because they could help. I did so today and was rudely told that they would give me a discount on a new one. When I explained that the price they were telling me I needed to pay, was the same price I paid for my current foamer that singes because it was a package price when I bought the coffee maker the customer service person told me it was off of warranty. I needed to purchase a new one. When I told him that I had no idea there was anything that could be done until I saw something posted on their website that actually tells people to phone he was actually rude and mocking. I am very insulted and angry and feel the company just posted that on their website so people would think they were doing something nice for a defective product when they actually aren't doing anything at all but telling people to buy a new one but for most people who buy the foamer with the coffee maker you are actually paying full price again for the foamer (even with their discount).

They do not process your order for a few days, which they don't tell you at the time of ordering. They say: 1-2 day shipping. However, if you aren't actually going to ship the product right away you should just write 5 day shipping? I do not care how long it takes once it is on the truck I care how long it takes for you to process the order.
Tracking your package is impossible on their website and they do not provide a tracking number.
They use UPS so I know that they are capable of providing a tracking number.
I would expect premium customer service from this company, which would reflect their prices.

To all good coffee drinkers Do not buy the Special WELCOME OFFER - 120 VERTUOLINE CAPSULES You will not get what is shown on there website. They will send you capsules that do not all go whit the Tray. And wont do nothing about it. I'm disappointed for false advertisement;-( No hazelnut no vanilla no intenso They actually will send you 2 pqs of same kind to avoid sending you Hazelnuts and vanilla So wrong... for the intenso, they just send a different kind not related to the tray. Now i am forced to buy extra. Service say: To Bad We send only the popular ones BS Her Name (Elena)

I have been a Nespresso user and lover of the coffees for some years. However, I recently discovered that if a Nespresso.com customer receives capsule sleeves containing inferior coffee and the customer returns the sleeve(s), as I did (7 sleeves of Arpeggio which contained burned roast and were unpalatable - and I have been an avid Arpeggio lover for several years!). Returns take up to 4 weeks for refunds... this is totally unacceptable. Any refunds I have received from all other merchants have been timely and received within a few days. A month is totally ludicrous! Nespresso.com has lost my business. I will purchase sleeves from Amazon in the future. Sharon in The Woodlands, TX.

I got turned on to the world of Nespresso by a friend. Nespresso machines are a gift from some higher power; the coffee is literally what gets me up in the morning. The little capsule getting punched in the machine is a sound like music to my ears. The capsules range from $0.50 to $0.62 for the premium blends (which aren't necessary really). I calculated that to be about $31 for the month if I have 2 cups a day - compared to the $5 a day I might spend at Starbucks, it's well worth it. You can only get Nespresso capsules through the website, but it's super easy. You can get as many capsules as you want delivered for $6, and if you split the cost of shipping with a friend or two, that's nothing. They arrive, without delay, within 2 days of ordering. Seriously amazing stuff.

http://www.nespresso.com/#/us/en