NespressoReviews 226

I have a couple of the Nespresso pod flavors I really like. Not a fan of the others that I have experienced in the past. When they have a promotion (example) buy 8+ vertuo sleeves get 1 sleeve free. This is fine if I can request what flavor of new sleeve, however, they send what they want to give you. I know I won't like the coffee flavor they are sending me free so it is not a promotion for me. I will not play their game. Also, when you order your desired coffee, they send you a freebie. Again, they send me what I don't like. What a waste. I just needed to share my personal opinion regarding these types of promotions. Thank you for listening.

Purchased a Virtual Plus about 6 months ago. Tried to return as I wasted many capsules and even when it worked left grimes at the bottom of my cup. This is their on line repsonse
"Please know that the return option isn't available. Therefore, I'm contacting the right department to see what are the options that they can provide, or if they can give you an exception to return it." Was on hold for over 30 mins waiting for the exception and decided to hang up. Earlier when I asked them about the wasted capsules they said I should of kept them for replacement. Who keeps capsules that were butchered by a defective machine?

We have had nothing but bad luck with single serving coffee makers in the last 2 years or so. In that time we have purchased 2 Keurig's, 1 Cuisinart, and now the Nespresso Vertuo pop+. None of which were under $150.00. All of which couldn't even last a year. We had to learn the hard way to make sure we had enough warranty,but yet again the Nespresso Vertuo Pop + never made it to the warranty date as it flew apart as she plugged it in to have me listen to an odd sound and strange smell, the flying parts hit her in the neck causing a minor scratch, but it could easily have been an eye injury. When I called Nespresso Canada to have them honor the warranty and replace the machine. After being shuffled around to 3 different people their response was "well what we can do for you is give you a 60 dollar credit towards the purchase of a new machine".I nearly dropped my phone, I said so what you are telling me is the best you can do is a 60 dollar credit towards the purchase of a new machine that really should be free and loaded with apologies, really? The answer again "yes, that's the best I can do sir. My next response then was " What a ****ing joke and hung up. So don't rely on your warranty or customer service because their idea of both is stick it in your $#*! and say you have been serviced.

I ordered a Nespresso coffee machine with the coffee pods last year. There was an issue with my payment due to my credit card being compromised. Even though this issue has been resolved my account is still frozen. I have called customer service a total of 6 times now trying to get my account unfrozen so that I may order some coffee. They repeatedly tell me they will have someone call me back, but no one ever calls. I think its time to get a new coffee maker that is not NESPRESSO!

The nespresso machine broke within months, had a warranty. Was offered a refund and was sent a cheaper, used model. Asked for the correct replacement and never got it. Called several times and was told to wait for it. Now, 4 months later I am still struggling to get the machine replaced that I had a warranty for. Customer service could not be worse. They act helpful, but lie, leave you on hold and talk over you and don't listen. Please never do business with this fraudulent company.

Horrible customer service. They sent the wrong order. I was very reasonable with them but they sent pods for the older machine. My uncle has the Vertuo. He was very explicit and verified with customer service but they were unwavering in correcting the issue by sending the correct pods even after exclaiming they will lose 2 customers as a result. Even if our machine wasn't handed down i would toss it. Garbage company

I bought a Nespresso Vertuo Next for my son for Christmas 2022. He has since invested in a pod holder, pods and accessories and the Nespresso maker no longer works. Even unplugged, the machine is hot.
Called customer service and they offered 35% off a new machine. Will not be spending more money on a new machine just to have it break again in another year and a half and be offered no help because it's "not a common issue." Meanwhile there's plenty of reviews expressing the same issue.

I spoke with a Nespresso representative today regarding my Nespresso C122-US-SI-BR-2 model.
In June of 2021 my daughter gave me this unit as a gift. About 1 yr later it developed an internal leak and Nespresso gladly replaced the unit. Now the new unit has developed an internal leak. The representative said the unit was out of warranty but they would offer me a 35% discount for a replacement unit. The original cost was $207 and now the replacement cost would be $329 less 35%=
$213.85. Since the same problem occurred I f do o not have confidence that another leak will not happen and I do not want to spend $200+ dollars each time to remedy the problem. I feel a larger reduction in replacement cost would be fair. I use nespresso pods which continues to bring revenue.

Long Standing customer of Nespresso in excess of 13 years. Decided to move from original pods to Vertuo pods. ANYONE DOING THE SAME RECONSIDER PLEASE. The Vertuo Next machine leaked 3 times in the 15 coffees I made, covering the worktop and ruining cook books, Ive only had the machine under 4 days! I took pictures and presented to online support. Im not sure they looked at them as said had to cal technical support who then carried out a pointless video consultation and ran the coffee machine through basic tests. Of course it didn't leak as I highlighted it was sporadic. Anyway they wouldn't replace the machine or provide a refund and said if it happens again. Well Im not going to use it as it is not fit for purpose and not prepared to clean up the mess or risk anything else being damaged. Nespresso brand value is dropping.

I ordered my usual refill of capsules from Nespresso and it was delivered on time but with one sleeve missing. I called customer service and they answered promptly and sent me the missing one pronto! As a famous and reputable brand, I would have included a little note or a capsule sample as sorry getsure.but overall it was a great customer service experience! Thank you.

Of course George Clooney doesn't drink Nespresso. If you live in Italy you should know the taste of REAL coffee - this aint it! Of the many flavours only a few taste like real coffee.

My experience with Nespresso. After 2 years my machine is broken and can only be used manually. When I order online they send it to the wrong address. Going into the store the sales assistants are more interested in gossiping with customers than serving. They make such a fuss on how to use the machines.They are not - a Barista. No level of skill is needed to operate a Nespresso machine. All you need to do is put water in a tank, a pod in the machine and press a button. They seem only interested in customers who are going to buy a machine. Those wanting to buy machines should know they are sold cheaper by other Retailers. Visiting their stores is not a "boutique" experience.

Horrible technical and sales service. Commercial machines break down quickly, and it's impossible to get parts to fix them. The company lies about providing credit / discounts on replacement models. Everyone promises to call you back but no one does. Incredibly messed up company, and the commercial grade machines and the specialized crappy coffee pods that go with them suck! The commercial grade coffee pods fail to operate 1/3 of the time because of the design characteristics. So, in other words, you lose a lot more money than what you think you will save buying this crappy system.

Purchased this from Nespresso for around $300. Didn't use it much. Started using it and the magnetic stick stopped working. Went to store and was told to call customer service. They offered to send a replacement when back in stock. Called back a week or so later to enquire eta and was told still out of stock but they would give me $100 off a new frother. Spoke to Yora the manager who said as the machine was out of warranty I should be thankful they were offering me anything. Definitely won't be buying anything one!

Three machines in under 4 years. Bought the original in 2020 and now working on my second replacement 2/29/2024. Love the coffee but the machines are not reliable. I will be looking at other options.

We bought the machine (second one) on 06-13-2023 --Since September we have been having issues -it makes the coffee after multiple steps of plugging and unplugging as well as turning the head and other steps online. I finally called customer service since I had some time today and after a 20 minute video call and after tilitng the machine where a lot of water mixed wiht coffee came out it worked. We then went through a process of cleaning the machine. At the end I was told that I must clean the machine through the process we went through once a week and not plug the machine in the gfi or the large surge protector I have. I was very unhappy ---the other nespresso machine my daughter has for years in college never had a problem. I expressed how unhappy I was and that I wanted another machine and she hung up the phone on me.
I would also like to point out that we have lost alot of pods due to the malfunctioning of the machine - I would research more before I buy another nespresso machine for reviews.

I placed an order in November and was told it would be here in 3 to 5 business days. It took a month to get here. When I called company they said they would send me a new order but all they did was make a shipping label to make me think they were sending a new box so after a month and a half I called to see where box was. Well, it was never shipped! They then told me they would send out a new box which I should receive in 3 to 5 days! I now called and was put on hold forever because supposedly they were looking up order. Didn't seem to find it. Now they say they'll have to talk to a manager about it! All lies! I will never order from them again! Customer service sucks and all they do is lie to you! Just so you know Amazon sells these coffee pods and at least you'll receive your order!

I called customer service previously in regards to leakage of my machine from time to time. The rep was extremely helpful and help me troubleshoot. He further told me and confirmed my address where he was sending me a descaling kit. However, the kit never arrived. It was over the holidays so I left it.

A few weeks later, I called back as the machine was leaking more often now. The rep this time also helped me trouble shoot it. When I asked about the descaling kit, she had said there was no notes on it; thus, she couldn't send me a complimentary one. I asked for her to make it right regardless of there's notes or not, and she couldn't.

I asked to speak with her manager, her manager said the same thing about not being able to make to right by sending me a descaling kit. I asked the manager if she's willing to listen to the recording of my original conversation with the rep that told me he was going to send me a kit. She ignored it and kept saying there's no notes on it. I asked her if she was willing to let go of a long time Nespresso customer for a $10.99 kit and she said yes. So I said okay, I'm disappointed to hear that and told her I would not be a customer from this point forward out of principal.

I was very surprised of how they handle this as I've always known Nespresso for their customer service.

Item purchased: Nespresso vertuo next
Date item purchased: nov 4 2022

I was told on my first initial call that if my machine could not be troubleshooted and fixed I would receive a new one or could have mine fixed. After a second call and troubleshooting I was told I could only recieve a 35% discount or pay to have it sent in and fixed. Which would take about 2 weeks possibly more depending on holiday times. My machine is only a month and a half over expiration. That being said I am very upset and dissapointed with the customer service I received having paid over 200$ for my machine just one year ago and now I'm expected to spend my time and money and buy another machine in hopes that it does not break again in one year. I dont believe I should have been told my machine would be fixed or replaced by one agent and then told it would not be by another. In short I would not recommend buying any nespresso products unless you want to be rebuying them again one year later. Also I'd like to point out my kuerig that's 3 years old is still going strong with no issues. And it was a fraction of the price.

THE STAFF ARE COMPLETELY INCOMPETENT. THEY DON'T LISTEN TO YOU AND DO NOTHING TO HELP THE CUSTOMER. IVE BEEN IN CUSTOMER SERVICE FOR OVER 40 YEARS. DON'T BUY ON LINE.GO TO THEIR STORES. CUSTOMER SERVICE IS EXCELLENT

I'm guessing if George had read the Reviews he wouldn't want a bar of the brand Nespresso! The Machine looks absolutely Gorgeous just like George but that's about all. After 3 months my Vertuo Creatista $1099 went back for repair. From day one It was a challenge to get it to Make a Coffee. Yes you not only need a Uni Degree to deal with all the constant flashing yellow and red lights and getting the machine to work. You also need Nerves Of Steel as this machine will totally Drive You Insane not to mention dealing with Nespresso customer service. Just Appalling. After 4 weeks with my machine in for repair I called to find out what was happening. They couldn't find my repair order number. I asked for a refund which was a challenge. It took 4 weeks for them to refund my machine and I'm still waiting to receive the $61 for the pods I last ordered. They said 7 business days however it's around 14 Business days by now. I need to mention I sent back $175.00 worth of pods but they only acknowledged my last pod order. Who cares as I certainly won't entertain Nespresso again. Buyers Beware. I wish I had read the reviews before I put my trust in the brand.