I bought Louboutin shoes for my fiancé, paid extra for over night shipping. The shoes never arrived I had to call to check on my order to find out that the order had been canceled and never was I even notified and then found out the reason was even more ridiculous. The store "claims" if you are a first time customer they have to audit your account first before shipping which might take a few days. So then why was there no issue collecting the extra money for the over night shipping then?! After wards spoke an additional 3 times to reps who confirmed the order was replaced and on its way. Checked again each time and found out it was never sent. Then I thought I have no choice than speaking to a manager I'm sure they can settle this mess. I was %100 wrong. Spoke to RICHWN. R who was useless. Not only did she not sound interested at all in my issue.it almost seemed normal for her as if I was the ******* customer to call for the same issue. She in her exact words said " I can only write a note to have your order shipped for tomorrow " which is exactly what the other 5 reps told me. I initially bought these shoes for an occasion for my fiancé. Not only did they ruin that but they ruined my experience for ever buying a pair of socks from this store. For the amount of money I paid and the hassle I had to go through I will def not be returning. I think you have a better chance placing an order from China! Stay away and save your money and time.

I purchased a $800 watch from Neiman Marcus online in early January 2016. I was sent a different watch than what I ordered, same brand, wrong color. I called customer service and returned the watch. On January 15, I received an email confirming the receipt of the return and a credit to my credit card. On February 24, more than 1 month later, I received an email informing me that I have been charged $800 since I have decided to keep the watch. I called customer service and was told that a credit will be issued in 3 to 5 business days. I called customer service again on March 1 and again on March 10, each time was told a credit would be issued withing 2 to 3 days. It is now March 17, still no credit, no watch and I am out $800. I contacted AMEX and am currently disputing the charge back. Neiman Marcus is beyond incompetent when dealing with issues like the one I am having.

On 3/1/16 I ordered a gift for a friends Birthday on Saturday 3/5/16 and I ordered it because NM's website promised it would be there on 3/4. I received an email on 3/2 with a fedex tracking that should it would be there on 3/4. This email was send out on 3/2. I waited around all day on Friday 3/4 the order never came and I did NOT receive an email indicating the date would change at all. Finally after waiting all day into the night of 3/4 I decided to track the package with fedex, only to find out the date was changed to MONDAY 3/7 Monday. NM did NOT provide an explanation as to why the Package would not arrive on the date they promised. Their website clearly gives customers exact delivery dates, so most people will order with the perception that they will receive their purchase items on the promised date only to find out the dates are wrong. I called Customer service and no one could explain to me why the date changed. The person on the call was provided no assistance and was rude. They had the nerve to offer me 10 % off for this HUGE inconvienience! I told them they need to change their false delivery dates advertisement. The whole reason I decided to make the purchase was because of the promised date. I now have to purchase a gift elsewhere because this gift will NOT be on time. I am now inconvenienced and will have to go into the store to return the item! Going online to make a purchase is supposed to be an convenience and now because of the false dates on their website I have to wait days for the delivery only to drive to a store wait in a line to return an item I no longer need. This false advertisement has made them lose a sale. Please take down your delivery dates because they are false. NM I am completely disappointment, inconvenience NM has caused me. I truly expected a successful purchase and good customer service in which I received NEITHER from NM... People BEWARE-- DO NOT count on the delivery dates on their website because the are FALSE!

I NO LONGER SHOP AT NEIMAN MARCUS. THE LAST TIME I WAS THERE THE CLERKS WERE SO FULL OF CONTEMPT FOR ME AS A CUSTOMER I JUST WALKED OUT. STUCK UP ARROGANT ASSES.

Received my first red bottoms for Christmas but they were wrong size so I went to the store to find out what my size was. The sales person had no knowledge, telling me what my size was when I knew better than to agree with him. So we ordered the shoes, they came in a week later, still snug but the sales person assured me that they are supposed to be tight since they stretch out over time. My foot was spilling out of them and toes curled up. I was at Neiman Marcus after all and wanted to appear sophisticated as not to argue with "knowledgable" sales person. Got home tried them on, too small. Went to the store again asking for shoe manager. She placed an order in front of me, the order arrived with my red bottoms damaged, no red bags. Nothing. So disappointed. Who spends that much money on shoes to go through all this trouble?!?! So the person who gave me the shoes wants nothing to do with Neiman Marcus ever again and neither do I. At this price point you expect excellent service and quality. Shame on you Neiman Marcus. Gave you three attempts and a complete failure from your part.

I prefer the service at Neiman Marcus to Nordstrom or Bloomingdale's. Maybe not quite as good at Barney's but still Neiman Marcus will always have a special place in my heart.

I can't say enough... I had an issue with a perfume I purchased, it was from the Creed collection. The perfume was expensive and although it smells good on my friend, it smelled awful on me, it just didn't go with my chemistry. I went to a local Neiman Marcus and tried other perfumes from the creed Collection and found one that went well with my chemistry. I love that they did the exchange for me. My choice for me is Love in Black.

Yes things are more expensive there, but the service is excellent and you get what you pay for.
I love Neiman Marcus.

Terrible ordering experience. Terrible post-order/post-delivery customer service. Terrible attempts to rectify the problem. Ordered a pair of Louboutin Pigalle Pumps in Red on 12/31/14. Received the shoes in "multi" color 4 days later. Called Neiman Marcus customer service telephone number to inform them of the error and was told that although they no longer had the correct shoe in their warehouse, it was in stock at a store in San Diego and that the shoe would be shipped to me the following morning. I was also told that I'd receive a follow up phone call the next morning. The follow up phone call never occurred, and 16 days after the original telephone conversation, I called Neiman Marcus back in order to follow up on this order only to find that the shoes were never sent from San Diego. After escalating the phone call to a "manager" (Jane W.), my only recourse is a gift card to reorder "a different item" from Neiman Marcus. Having been subject to such a horrendous experience with them and their "customer service" (I've honestly been treated better at discount stores like Target), what makes you think I'd ever give them the opportunity to have my business again, even taking Neiman's gift card bribe into consideration? Absolutely absurd and ludicrous!

Fast shipping, arriving in 3 business days. Great price; I got it 40% off on a Black Friday deal.

Okay packing. Neat and pretty, but no plastic bag to protect the item from weather or a leaking package.

The fit was very good. I worried when, as a size 10, I had only an 8 - 10 choice. A 10 to 12 in regular sizing is usually best for me. The long jacket fit well with extra room more like a 10 - 12. In vanity sizing, like Alfred Dunner, I wear an 8.

The long jacket is quilted brocade with pleather trim. The duster is made of quality materials and well constructed. Since it is princess seamed, it provides a smooth fit, but if you have a very large bust, you may want to go up a size. I am just a bit busty and the jacket fits me well.

I did not need to deal with customer service, so cannot comment on that area.

They have the worst customer service ever! I ordered a pair of Stuart Weitzman shoes and waited 2 weeks, I had to call them just to get answers and they weren't helpful at all, they offered a refund, but I really really want those shoes! They are horrible, they don't even contact you when they are wrong for their mistakes. So I just ordered the same shoes that i want in www.robecart.com and I'm surprise because the service is fast and the quality is perfect.