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Neighbor Who Reviews Summary
NeighborWho is a property search platform that provides in-depth information about properties and their owners. It offers AI-powered insights, data on ownership, sales history, and more. Users can search by address or owner name to find detailed reports.
This summary is generated by AI, based on text from customer reviews
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This company has been charging me monthly for some time and I just caught it. I have never heard of them and certainly never signed up for whatever service they offer. I disputed the charges but will only be compensated by the bank for the last two. Unfortunately, I didn't catch it earlier.
If you search, you will find many complaints of fraudulent charges by this company. I have no proof of purchase to add to the complaint simply because I never made any purchase.
Confirms a report is created and records were located... that is until after you pay, then suddenly there is no report/records and are told "please try again".
Hello Kate,
We are saddened to hear you had a negative experience. We would be happy to look into this issue for you. Please feel free to contact us at [email protected]
I think it is a scam, i paid $1 twice and $5 once for the same information, however it kept goinn on a loop asking for additional money without any results. Sad
Dear B,
I'm sincerely sorry to hear about your frustrating experience with our system. It's definitely not our intention to make you feel this way, and we are committed to bringing you the highest possible level of service. Sometimes glitches may occur in our payment platform that cause unexpected patterns, and we suspect that you might have experienced such a glitch. Please contact our support team at [email protected] immediately. They are eager to assist you in resolving this issue quickly. Provide them with details about your transaction, so they can thoroughly investigate and rectify the issue. We're committed to ensuring you get value for your money, and we apologize for any inconvenience you've encountered.
Best regards,
Heather
Customer Support Representative at NeighborWho
I tried to use neighborwho to contact about a dozen people (I work in real estate and needed to contact home sellers), and it worked a grand total of zero times. All I got were disconnected lines and people who had no relationship to or knowledge of the person I was trying to reach. Terrible scam service.
Hi there Hunter,
I'm sincerely sorry to hear that the information you found on NeighborWho did not meet your expectations.
Our main goal is to provide our users with accurate and helpful information, and we regret to hear that was not your experience.
Please remember that our data is compiled from various public records, so there may be some discrepancies due to the original sources.
We're continuously working to update our databases and ensure the information we provide is as accurate and up-to-date as possible.
I would strongly suggest that you contact our support team at [email protected] if you have any further issues or questions.
They will be more than happy to assist in resolving any inaccuracies and better guiding you in your search.
Thank you for choosing us to assist you.
We genuinely appreciate your patronage and your feedback.
It's trying to charge my card $50 for no reason everytime I try to go on the website it just takes me to a white screen I want to take my card off file and it won't let me this is just horrible
Hello Natalie,
I'm really sorry to hear about the issue you've been experiencing with our website and the inconvenience it has caused. Rest assured we are keen on rectifying this situation promptly for you.
We advise you not to use the site while we investigate this matter and assure you that any unwarranted charges will definitely be reimbursed. To remove your card from our system, we have a support team dedicated to handling such matters securely.
Please directly reach out to us at [email protected] with your account details so we can assist you with taking your card off our file and address any other concerns you might have.
We appreciate your patience and understanding in this matter. Thank you for bringing this to our attention.
Best,
Heather
Customer Support Representative, Neighborwho
I used this website for a bit, I could have saved myself both money and headaches through my own due diligence. Their data is highly questionable and just grabbed from other listings.
Just say 'no'.
Hi there James,
Thank you for contacting us.
We are sorry to hear that you were unable to find the information you were seeking, please know that we strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have additional questions please feel free to email us at [email protected]
I never signed up for anything with this company and I'm not sure how they received my information but I have been charged $44.86 three months in a row. When I looked the company up, it showed no previous contact in my search history or email. I will be disputing these charges and reporting this company for fraud.
Hi there Shamira,
I'm really sorry to hear about the issue you're facing with unexpected charges.
Please be assured that at NeighborWho, we take our customers' privacy and satisfaction very seriously, and we're dedicated to resolving this matter swiftly.
To assist you further with this concern, may I request you to directly contact our specialized team at [email protected]?
They are fully equipped to address this matter thoroughly.
Customer satisfaction is of topmost importance to us and we're ready to go the extra mile to ensure your concerns are addressed.
Charged me two times 44.86. I called and cancelled this the day after you contacted me. I want my money back asap. DO NOT CHARGE ME ANYMORE either! You need to brush up on your work ethics! You charged me through paypal so credit immediately. You owe me for two months 10-10 $1.00/ 1.-18 44.86. And 11-17 44.86.
Hello Sonja,
We are saddened to hear about your experience. We would be happy to assist you with your cancellation and refund. Please contact us at [email protected] and we would be happy to help.
I found the info in their database was correct and more complete than other comparable services, but their enrollment tactics are based on keeping the long term cost hidden. The do not send enrollment confirmations and updates on membership status. If you call and cancel there is no paper trail to fall back on when they keep charging you. When the trial period enrollees you will be charged the full monthly fee. If you call the same day the charges hit your bank they will not refund it. They say that your membership is then valid through the period that they surreptitiously enrolled you into. It is a very poor business practices. If they were more upfront and transparent or if they offered more flexibility in their plans I would consider using them again, but the hidden renewals, poor communication and customer service attitudes may keep me from ever trying them again.
Hi there Barbara,
NeighborWho wants our customers to be aware of the billing prior to creating an account with us.
When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
Each customer must agree to these terms before successfully creating the account.
This way our customers are fully aware of the charges including the date to cancel the trial.
Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
If you require assistance with your account, please email us at [email protected].
We are always more than happy to assist!
Neighbor Who (NW) started charging my card in July 2022. When I called them to discuss they couldn't find the account under my name. Finally after being on hold with them for almost 30 minutes they found it under my X wife's name and when I ask them to validate they said that would be a violation of privacy for them to confirm it was her name they would not! I stopped it in September 2022 and they restarted it the same it on my new credit card from the same credit card company. They refunded me $190.92 of $763.68 and told me that the business office would be in contact about the additional $572.76. As a country we really need to bring hanging back! Absolute BS!
Dear Kelly,
Thank you for bringing this to our attention and I sincerely apologize for any inconvenience caused. Here at NeighborWho, we prioritize the security and privacy of our customers so we strive to ensure any account related matters are handled with utmost accuracy and trust.
I understand the frustration this scenario might have resulted in. I am also sorry to hear that you had to wait for a lengthy duration on the call. We absolutely take your feedback seriously and will use this to enhance our customer service further.
Due to privacy rights and regulations, we are unable to disclose account details without the validation and the consent of the account holder. This might have been the reason why our representative could not validate the information instantly.
We would definitely look into this matter promptly. Please kindly shoot us an email at [email protected] with all necessary details. We aim to get this sorted out swiftly for you. Your patience and understanding in this matter are greatly appreciated, Kelly.
Best,
Heather
Customer Support Representative, NeighborWho
I never authorized any transactions from this company. I wake up this morning to my bank telling me that 44.64 was billed to my account from Neighborwho.com. When I checked there website and called there 800 number I was told by an automated machine that An account was made using my phone # and email. I remember checking the history of the house I live in for 1 dollar. When I tried to cancel the automated service said sorry there was an error processing my account and kept kicking me back to the main menu I have t children that depend on my finances. I plan on reporting this company to the Better Business Buero on Monday.
Dear Joshua,
I'm truly sorry to hear about the surprise charge you found on your account related to Neighborwho.com. At the time of sign up we do advise that this is a subscription based plan and will auto renew until cancelled. We'd like to look into this for you and assist in any way we can. For us to facilitate this, we kindly ask that you forward any details about the issue to our dedicated support team at [email protected]. As our team receives the details, we'll prioritize investigating the matter fully and promptly.
We value your security and tranquility. If there was any unauthorized use of our service, we guarantee issuing any appropriate refund upon completion of our investigation. Apologies once more for the inconvenience and we thank you for your understanding.
Best Regards,
Customer Support Representative, Neighborwho.com
I SIGNED UP FOR THE 1$ SEARCH THEN I CANCELLED. THEY THEN IMMEDIATELY CHARGED MY CARD. UPON EMAILING FOR A REFIND 7 DAYS LATER STILL NO RESPONSE AND THEIR PHONE NUMBR LINE IS DEAD TOO.
Hi there Wolf,
Thank you for reaching out.
Our team is readily available to assist you with any matter, including billing issues.
Please reach out to us at [email protected] with the subject Attention: Shonila, including the full details of the issue as well as your account number.
Thank you.
We appreciate your patience and understanding as we work to address this for you.
Website was enticing and showed that it was checking an address, then... it didn't give the results. Had to sign up, and register to get the results. Then after that, it said it couldn't find the address. I have requested a REFUND and that all my registration data be deleted. The Chat bot just said they would refund. I wanted assurance that my data would be deleted.
Hi there Jean,
Thank you for reaching out.
We would love to address this for you right away.
Please email us at [email protected] Attention: Shonila
Thank you.
We look forward to your response.
This is a membership site. Not free, even though you can call your local City county admin office and get this info for FREE! All of the info is free to the public! Do not purchase
Hello Selma,
Thank you for taking the time to share your feedback with us. We understand what you're saying and we'd like to clear up any confusion. While some of the information provided through our service can be accessed for free from local city or county administrative offices, our goal is to streamline the process by providing a time-saving, convenient, and user-friendly platform. You're absolutely right that it's important to know about all the options available, and we're grateful for your feedback. Please feel free to send us any other questions or concerns you may have at [email protected]. Our goal is to ensure all of our customers find value and convenience with our service.
Best regards,
Customer Support Team, NeighborWho
They will claim that it's a dollar per report but charge you $45 for 50 reports after a week. Their support team and cancellation options are purposefully hard to reach to get you to keep paying those monthly charges. I've contacted them for a refund due to this fraud but they will not respond. Do not use, go to your states housing offices instead!
Dear Joshua,
I'm sincerely sorry to hear about your recent experience with our service. Your feedback is incredibly valuable, and we want to assure you that we take these matters seriously.
It sounds as though you may have signed up for our $1.00 7-day trial. The price for our subscription should be made clear before any charges are applied, and reaching our support team should not be a difficult task. BeenVerified provides multiple, hassle-free ways to cancel. You can call, email, chat, submit a request through our "Contact Us" form or Cancel your account directly from the app/website by clicking on More > Support > Cancel Account. We apologize if this has not been your experience.
We want to resolve this issue promptly for you. Could you please send us an email at [email protected] attn: Heather detailing your concerns? We encourage you to include any relevant details about the charges you've received. Again, I apologize for any stress and inconvenience that this situation has caused, and thank you for bringing this to our attention. We are committed to improving our service, and your feedback is an integral part of that process.
Best Regards,
Heather
I am awaiting a company reply to a request for documentation regarding the origin of the account. PayPal investigated the matter and promptly reversed the charges. In the absence of documentation proving otherwise, I suspect fraud. If I do receive relevant documents, I will update this review. In the meantime, caution is warranted.
Hi there Rich,
We are more than happy to resolve this matter for you and look forward to your response.
Please reach out to us directly so we can resolve this matter for you.
We can be reached at [email protected], please mention in subject "Sitejabber NeighborWho Review"
Neighbnorwho.com charged my account $44.86 on 7-3-2023 after I cancelled my subscription on 6-25-2023 the same day I had the report done and signed up. I paid the $1.00 for the report and made sure that my subscription was cancelled via your website so I would not be charge the subscription fee. I even received confirmation from your site that the account was cancelled and no other subsequent fees would have been charged. Please remit me a refund of $44.86 for this erroneous charge. If my refund is not received I will report this incident to various customer service review sites such as BetterBusinessBureau, scamadviser.com, trustpilot.com and or sitejabber.com. Also if the refund is not received I shall also report this incident to the Federal Trade Commission and to my Iowa State Attorney General.
Hi there Millicent,
Thank you for bringing this to our attention.
We apologize for the delayed response, as we have recently experienced some technical issues on our end that have caused longer-than-normal response times.
Please be assured that your account was cancelled and you were issued a refund of $44.86.
The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
If you have any questions, please feel free to contact us.
I never use paypal but they somehow got my email & used it to bill & extract funds through paypal. I got a refund but this company is duplicitous & immoral. Also filing a complaint with paypal
Hi there,
Thank you for reaching out.
We are saddened to hear this.
Can you please email us at [email protected] so we can look further into this?
I paid the $1.00 charge to view information on the house I currently live in and made sure I chose the cheapest option available, that would not CONTINUE charging my account. This is why I am very confused as to why this morning $44.86 was taken out of my account from NeighborWhos? I never saw anything stating I'd continue to be charged after I paid the $1.00. Truthfully I would just like to be refunded for the almost $45 that was taken out of my account without my permission and I will erase my comment/review.
Hello Aryanna,
We were able to locate an account that was created on 06/03/2023 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $44.86.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. We were able to cancel and refund your account for the $44.86 subscription fee. Please let us know if we can be of any additional assistance at this time by contacting us at [email protected]
Neighborwho charged my account for $44.86 for the service that I canceled ON DAY ONE of the trial period. I called, emailed and submitted a form for cancellation within hours of the trial beginning. 7 days later they stole money from my account without justification.
No one should ever go to this company. Trust me, even if you read the fine print front and back they will still steal your money as soon as they get your bank information. It's completely fraud and must be avoided.
Hi there Tamia,
Thank you for reaching out.
I was able to locate your request for cancellation and I am happy to see we resolved your concern on our end.
If you have any questions you can always reach us at [email protected]
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Hi Laurel,
Thank you for reaching out and allowing us the opportunity to resolve this for you.
NeighborWho can help you learn more about your neighbors and properties in your neighborhood. You can get property details on houses on your street, current and past owners, and public records on people living nearby. We aggregate public records such as deeds and assessments to compile in-depth reports on properties & people, which may include more information than you find on sites like Zillow® or Trulia®.
All searches are run by you in your account, once you sign up for an account.
We are unable to locate an account using the information provided.
Can we ask you to please email us at support@NeighborWho. com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.