Sent back a pair of leggings and they claimed that it was never received and so no refund was given back. What a scam, I guess it figures when the founder actually started her business off by stealing stuff to sell. #truestory link: https://en.wikipedia.org/wiki/Sophia_Amoruso

I have received a bill from UPS for £60.60 for the customs on the package that was sent over to me by NG recently (THE BILL ARRIVED AFTER I HAD ALREADY TAKEN DELIVERY AND THUS I HAD ALREADY MISSED THE OP TO REFUSE IT). This was not at any time discussed during the purchasing process and while paying for the specified P&P on the site. I have subsequently looked through the FAQ and found a paragraph on the subject. I am livid. Not only did I have to pay for my returns package myself (disgusting), that nearly came to the price of the returned item but now I am told that I have a bill for the original package that was sent to me on top of paying for the P&P already!? This is not on. CUSTOMERS BEWARE! This is not a good service and it is a real shame because the clothing is fab. The company are letting themselves down by doing this to their potentially loyal and loving audience.

I was making my first purchase on the site and they have so many problems! After all the emails back and forward, they cancelled my order telling me it was sold out when clearly there was still 3 left in stock. My credit card was fine and they even sent me an email CONFIRMING that the order was going to be shipped shortly, to later send me an email saying it was cancelled! On top of all the trouble they made me go through, their only apologize is saying that "they also love their stuffs" and a coupon for free shipping. My order was worth USD $135.00 which already had free shipping, I don't need a worthless coupon! You've wasted MY TIME for NOTHING!

I live in the u.s. I've ordered from nasty gal 3x, each time in hope my order would be better. I love love love, the idea of their clothing, totally my taste. However, for the price I pay I guess I expected the quality to be a bit better. I feel like I could've received the same thing and pay a fraction of the price with aliexpress. It's always such a gamble with nasty gal. I also do not know where on earth they get their measurements from. It looks fine in the description but as soon as u actually receive the garment, it's way off. I ordered a must have dress before, an xxs, and they sent me a large! Customer service could return it and I couldn't reorder cuz it was sold out in my size. Wth nastygal? Step it up already

Wonderful experience
I do not understand why are so many bad reviews. I bought two beautiful dresses, certainly both were M but one fit small and the other runs large so that I returned the big one without any problems. The delivery was super fast as the refund to my pay pal account. The clothes are amazing and great quality! Love this online store, as a mom of two kids is difficult and impossible to go shopping so to be able to have the opportunity to buy original and different clothes without having to leave the house is really wonderful.

I don't know if it's because I'm in America but I always have the best experience with nastygal. If I call the customer service it is amazing and always resolves my problem quickly and they have even given me store credit in exchange for nothing. I have never had a problem with returns- they are always free and fast. The quality of the nastygal brand garments is not amazing but they are also not expensive so you get what you pay for and I have never had a problem with anything falling apart. I usually buy other brands other than nastygal off their site. I truly love this website and like I said I truly always have an amazing experience so I felt obligated to share. I literally have spent thousands of dollars on this website and I don't have one thing to complain about. Not a single thing..

I ordered a simple body suit. Relatively expensive garment to begin with but I had to have it- it was beautiful. However. After waiting close to a month to receive my garment and contacting customer service three times (with them telling me they couldn't help me) I picked it up- and got charged insane in duties shipping and taxes (it doubled the price of the bodysuit) and went to try the bodysuit on- it has two product errors. Contacted the customer service and they stated there was nothing they could do. First and last experience ordering on nastygal. I don't care how beautiful the garment is I will never deal with them again. The bodysuit ended up having so many hidden fees from shipping duties taxes etc and- I'm not happy with the garment at all, I can see it falling apart in no time. Do not ship here!

My shirt i ordered and then later received ( a long time after it was supposed to be delivered) is total crap. I spent $82 aus dollars on a black DENIM shirt and i got a crap cotton thing that will fall apart in one ware. It was supposed to have 2 pockets and different stitching but no. 1 pocket and crap stitching. They won't tell me how to return it and i am so bloody pissed off. Is every After party let her rip shirt crap or was i just super unlucky

Not only did they ship it to the wrong place, they credited me the wrong amount to reorder my items even though I ALREADY PAID AND PAID TAXES AND DUTIES. I asked someone on live chat and she assumed me my items would ship out express shipping so I can have them before I leave. 2 days passed I talked to someone else and shes like you must have misunderstood you need to order them and blah blah even though I asked the lady 2 nights before on online chat and confirmed everything again. I thought I was being annoying but was like nope I need to do this to make sure. SO when I talked to someone else they were not only snippy when I asked about a refund because I would be out of the country when the items came, you know me wanting a nice valentines dress, and since they wouldnt be here on time I asked for a refund. She not only got rude but then TERMINATED the session I was in when I asked for the refund links.

How unprofessional and you can't even get the copy of your chat when they terminated it but sure, when things seem to go well, you can hit "close" and then you are able to review them.

Rude service, all of them are liers, I confirmed with 2 people, and then I get a terminated session. I think they just go "hold on a sec" and are actually ignoring you and telling you what you want to here.

Will never order from them again.

And there is no where to leave your feedback but this place.

I only purchase from stores that offer standard intl shipping/USPS to avoid tacked on courier brokerage fees. As a sidenote, I have no problem paying customs/import fees for international orders - Canada post charges this at their discretion, as well as a small, reasonable brokerage fee compared to most courier companies ($7 vs $15 plus!). So imagine my shock when, despite choosing the Standard shipping option, not express, which is listed as UPS on the site, it turns out the parcel was being delivered by a Courier company named Landmark Global. Just received an email from them saying I would need to pay brokerage and customs fees before my package could be cleared from customs (Brokerage alone is $10. My package is only 40 usd). NG even goes so far as to write "We ship your package DDU, "duties and taxes unpaid", and we do not collect nor do we calculate the VAT, duties and/or taxes during checkout." - which is what other sites, such as Free people, write when they ship via USPS - meaning there is a chance you COULD be charged brokerage/customs fees. WRONG. NG deliberately use a courier service with MANDATORY fees, while giving off the impression that it will be shipped by standard mail and brokerage fees are unlikely. The reality is that you will HAVE to pay this amount (the email states they will not clear it from customs until the fees are paid, and the company they use doens't even have a phone number/contact details - so even if you wanted to self-clear, like is usually possible with other couriers such as UPS etc to avoid brokerage fees, you can't even contact them to do so! From what i've seen of previous reviews, too many people have fallen for their scam. Would not order from again until I'm back in the States, and absolutely only if my girlfriend is dying for an item from the site. Shame on you, Nasty Gal. First cheap, literally "nasty" quality clothes (which can be mitigated by only purchasing during highly marked down sales when the items are 10% of their original claimed RRP), and then a scam-like shipping process.

I should have read into their name more. If you want to spend $10, give it to a charity instead. At least someone will get use out of that money.
NastyGal's prices are cheap, yes, and sometimes you can find a diamond in the rough cheap clothes store. This is NOT it. I purchased 4 items. They ALL looked like a 1st grader's attempt at making an outfit with their toy sewing machine. The quality is almost comical it is so bad. If you are looking to return something, you can forget it. They ask you to jump through a million hoops before simply ignoring your emails and refusing to contact you back. In other words... returns do not exist.
NastyGal. Not even once.

I ordered a pair of Jeffrey Campbell shoes online and paid for two-day shipping. A week later, still no shoes. I contacted them and it took several more business days to get a response. I even tried their "chatting service" which was practically useless because they couldn't give me an answer either. I finally get a response, asking for the order information, which I promptly provided. More days go by, still not even an update. When I call, because clearly they did not even have the courtesy of giving me a call, they tell me that the package was lost...

I had to wait more than two weeks just for them to tell that my package was lost. Absolutely ridiculous! Awful service!

I have never received my package worth $200, and it was a domestic delivery. I contacted Nasty Gal customer service as UPS has shown that it was delivered. However, Nasty Gal just responded that after opening an investigation with UPS, that the package was delivered and neither party is responsible for the package. But the customer service rep offered NO PROOF and no "make-good" for my lost order. They just won't take any responsibility not pursue UPS further. So I just lost $200 dollars and I will never order from nasty gal again. How can customers trust this brand when they care so little about our satisfaction?

Ordered on the 13th Nov 2015. They said 4 to 7 business days. 7 business days later & still no dress. They blame it on Australia Post but it hasn't left the U.S. Yet,
I should have read reviews on this company before my purchase.
Thank goodness I paid via PayPal, I will lodge my complaint, if I don't get me order soon.
The saddest part is my daughter doesn't have a dress to go to her formal.
So pleassssse avoid this Nasty Gal site.
Read the other reviews & you will know why.