Nasty Gal

I only purchase from stores that offer standard intl shipping/USPS to avoid tacked on courier brokerage fees. As a sidenote, I have no problem paying customs/import fees for international orders - Canada post charges this at their discretion, as well as a small, reasonable brokerage fee compared to most courier companies ($7 vs $15 plus!). So imagine my shock when, despite choosing the Standard shipping option, not express, which is listed as UPS on the site, it turns out the parcel was being delivered by a Courier company named Landmark Global. Just received an email from them saying I would need to pay brokerage and customs fees before my package could be cleared from customs (Brokerage alone is $10. My package is only 40 usd). NG even goes so far as to write "We ship your package DDU, "duties and taxes unpaid", and we do not collect nor do we calculate the VAT, duties and/or taxes during checkout." - which is what other sites, such as Free people, write when they ship via USPS - meaning there is a chance you COULD be charged brokerage/customs fees. WRONG. NG deliberately use a courier service with MANDATORY fees, while giving off the impression that it will be shipped by standard mail and brokerage fees are unlikely. The reality is that you will HAVE to pay this amount (the email states they will not clear it from customs until the fees are paid, and the company they use doens't even have a phone number/contact details - so even if you wanted to self-clear, like is usually possible with other couriers such as UPS etc to avoid brokerage fees, you can't even contact them to do so! From what i've seen of previous reviews, too many people have fallen for their scam. Would not order from again until I'm back in the States, and absolutely only if my girlfriend is dying for an item from the site. Shame on you, Nasty Gal. First cheap, literally "nasty" quality clothes (which can be mitigated by only purchasing during highly marked down sales when the items are 10% of their original claimed RRP), and then a scam-like shipping process.

I should have read into their name more. If you want to spend $10, give it to a charity instead. At least someone will get use out of that money.
NastyGal's prices are cheap, yes, and sometimes you can find a diamond in the rough cheap clothes store. This is NOT it. I purchased 4 items. They ALL looked like a 1st grader's attempt at making an outfit with their toy sewing machine. The quality is almost comical it is so bad. If you are looking to return something, you can forget it. They ask you to jump through a million hoops before simply ignoring your emails and refusing to contact you back. In other words... returns do not exist.
NastyGal. Not even once.

I ordered a pair of Jeffrey Campbell shoes online and paid for two-day shipping. A week later, still no shoes. I contacted them and it took several more business days to get a response. I even tried their "chatting service" which was practically useless because they couldn't give me an answer either. I finally get a response, asking for the order information, which I promptly provided. More days go by, still not even an update. When I call, because clearly they did not even have the courtesy of giving me a call, they tell me that the package was lost...

I had to wait more than two weeks just for them to tell that my package was lost. Absolutely ridiculous! Awful service!

I have never received my package worth $200, and it was a domestic delivery. I contacted Nasty Gal customer service as UPS has shown that it was delivered. However, Nasty Gal just responded that after opening an investigation with UPS, that the package was delivered and neither party is responsible for the package. But the customer service rep offered NO PROOF and no "make-good" for my lost order. They just won't take any responsibility not pursue UPS further. So I just lost $200 dollars and I will never order from nasty gal again. How can customers trust this brand when they care so little about our satisfaction?

Ordered on the 13th Nov 2015. They said 4 to 7 business days. 7 business days later & still no dress. They blame it on Australia Post but it hasn't left the U.S. Yet,
I should have read reviews on this company before my purchase.
Thank goodness I paid via PayPal, I will lodge my complaint, if I don't get me order soon.
The saddest part is my daughter doesn't have a dress to go to her formal.
So pleassssse avoid this Nasty Gal site.
Read the other reviews & you will know why.

Thus place is a joke I was having my daughters initials Monogrammed on a shirt I had purchased from them, I received the right shirt but The ASW initials I sent them to put on the shirt was sent back to me KMB how did they get it so wrong. I sent then a ticket that's what they say use on there site an I have this bad feeling that I just need to chalk it up as a lose. I Just want people out here to know DON'T DO BUSINESS WITH THESE PEOPLE.

I never used this site before and never will again. It's like the company is hiding from you. I went on-line as instructed to get return shipping label and request a refund to PayPal. There is NO contact information or instructions on how to do a return on the receipt that came with the dress Their website would not take my information. Tried 6 times. Finally had to go to PayPal who provided me with a telephone number *******502 and it was just a voicemail recording rather than a live customer service representative. Thank Goodness I used PayPal and so I have filed a complaint and PayPal will pursue the matter on my behalf. By the way I ordered an "extra-large" shift dress and it was so small I couldn't even get it on!

It is probably the worst shopping experience ever, i would day. So, I order a sweater dress online from nastyGal and i was so happy that I got it. Then, after an hour I wore it, the right underarm was ripped somehow. I didn't really do anything. I was just walking and typing on computer. Then, I chatted with one of the customer service representative and she suggested me to send an email with the pictures. Then, I sent an email explaining what happened with the pictures of the ripped sweater. What I got from them is that the item couldn't be returned or exchanged. I cannot trust the product quality anymore from this store and wouldn't shop with this store anymore. The way they treated the customer was not that great either.

I ordered a pair of sneakers, for which I paid 30€ for, plus 15€ for shipping. I was unpleasantly surprised when they got delivered to me, and the delivery guy tells me I have to pay 22€ or he won't give me the package. I asked if it was for custom fees, and he told me no, 'cause the sneakers had been shipped from Germany, which is part of the European Union, so I wouldn't have to pay custom fees for them. He told me the 22€ was probably money NastyGal was asking for the shoes themselves. I ended up paying, thinking of complaining later, which I did. The staff replied very quickly, but they only answer with already written drafts, that don't really answer your questions. They told me the 22€ were for custom fees by the government 'cause the sneakers had been shipped from the USA, but that's a lie, 'cause it's written on the stamp that they came from Germany.
Also, I ordered size 6,5, which is supposed to be a size 37 in Europe, but the sneakers I got are too big, maybe a 38 or 39. NastyGal's staff wanted me to pay even more shipping costs to have the sneakers returned/changed, and when I said it made no sense 'cause they were the ones sending me sneakers bigger than the size 37 I ordered, so they should be responsible for their mistake, the staff's answer was that if I didn't want to pay more shipping fees I should just donate the sneakers!
So basically I wasted 66€ away. Don't do the same mistake folks. Avoid NastyGal.

So, when i ordered my clothes it said to ship to AUS It would take 5-7 business days... well here we are on day 15 and i have received nothing. Not to mention my package has been in transit for over a week but it doesn't specify where abouts it is in transit! The only thing i can confirm is that it hasn't even reach australia yet. I also ordered somethimg express shipping on there a couple days later (extra $30) which is meant to take 2-3 days? Apparently it hasnt even been sent yet. Ridiculous, i have spent $500 on this website in the past 3 weeks and gotten nothing. When they replied to my email they didnt tell me anything.

Are these people trained at all? Or are they just trained to be clueless wastes of space on this planet?
I made an order with like 5 things, one didn't go through on my order (said the website confirmation, not the email) then I freak out, cuz I'm a shopaholic lol, so I order the same item again and it went through. So now here I am thinking, crap, did I just buy 2 pairs of sunglasses worth $45 USD (I'm Canadian and we all know the exchange rate is awful for us right now) Sure enough, I did. So I started an online chat. The rep said the glasses were out of stock so I'd be getting an "out of stock notification email". I wait... Nothing. I contact them again. They say to wait longer. THEN the next day I contact them again and they say it's too far in the order process to cancel my order... EXCUSE ME? Now, I made the mistake of not saving all my chat transcripts (WHICH I HIGHLY RECCOMMEND- ALSO KNOW YOUR RIGHTS AS A CONSUMER IN THE US AND CANADA) so I couldn't very well prove myself other than by sticking to my guns and telling the rep that I've been scammed lol. They say nasty gal doesn't scam but from the reviews I've read and my experience they most certainly do (and I mean look at the prices. Over a grand for a dress that I could easily make. Ha ha). So after talking to a rep for the 4th time I finally got my shipping refunded (which they were only going to put $7.75 CAD on because they are stupid. I corrected them and got what I deserved)
My package arrived on July 27/15. It is now August 10/15... It's been 14 days and is still at the post office? Yes I know I should have gone in and refused it, but I don't really have the time (I'm going to today I guess because I want my money back like now)
So I recommend refusing it as soon as possible so you don't delay your refunds like I did.

I also find their stuff fits small. I'm a size 0 in jeans, XS in tops and an XS skirt JUST fit me. Like it's perfect. I'm a small person, so if you aren't. Beware. I'm a www.modcloth.com shopper because they have realistic sizes. I mean some stuff I get is a bit big but it's way more flattering than a skin tight prosti dress that's over $100.

To conclude, don't shop at Nasty Gal. I mean, if there's something you're dying to have. Go for it I guess. But make sure you're ready to deal with these difficult *******@*******@rds to get what you, the customer (who I thought was always right?) deserve.

September 4,2015:
Just contacted the customer service online help... AND AM FINALLY GETTING MY MONEY BACK... We'll see if they take in the fact that I'm Canadian and should be reimbursed in CAD. Unlike my duty where they tried to only give me the USD amount in CAD. Yeah scum bags.

To return two separate items, they required me to send them separately, and charged me $11 on each item to process the return! I lost $22 just to return 2 items that made me look like a french fry holder. NEVER AGAIN.

I ordered from Nasty Gal one week ago. I didn't buy a lot of stuff like other people. I just bought one cuff and one pair of earrings from them. I've been looking over their website for months now. I waited for some big discount, so it ended up like the cuff- they marked it originally C$60, I paid C$18; The earring they marked C$75, I paid C$16. Shipping cost is reasonable around C$12. I wasn't expecting a COD amount at the time I finished paying with Paypal, until I reached here and found out - boom! What the heck? In my case it wasn't much so It's not a big deal in the end.

What I really don't get pass is they didn't package my order with even a small box!- hello? You call that a parcel? The style of that packaging reminds me the day I order snacks from Chinese online website Taobao... With Taobao, you can accept that style of package is because it's only raw snack which wouldn't been damaged very easily, and TaoBao is very complicated, it's more like an online flee market. However, As an online shopping company in US, this type of packaging condition is truly unacceptable and below the average of North Amercia shopping site service, they really showed their attitude toward small amount of order- "you didn't purchase much, so we are not going to waste our shipping box to you"... They just wrap those two items each with bubble wrap then wrapped external with foil material. The shipping was really fast. They shipped out my order before I actually paid them, and I received order only after one week. Not to mention the risk my order might be damaged or anything else, the fact is I ordered something is closely considered as fragile in their own way... I just don't see people who sell jewelry online would not notice the difference or importance of a proper package... Clearly Nasty gal treat their shipping style more close to Taobao...

The product doesn't look like they are worth nearly C$70. Over the months of observing their website, I found out they tend to sell the exact same thing- handbags or jewelery like other website with much higher price. They do carry some cute, contemporary brands that you can't find on other websites. They also tend to mislead young girls with brighter picture technique. Most of their pu leather handbag you can see they really put effort into their picture taking. You even nearly think it "looks exactly"like real leather, but I'll tell you- do not buy them. You will definitely get disappointed, because they don't provide 360 degree of capturing for their product's actual condition.

I paid with paypal. They didn't accept my paypal transaction at the first place, but they have already shipped out my order, so I contacted their online chat. After I talked to the first person, they still didn't finish my transaction at that time (you can see the chat in the following picture, the girl promised me they would accept my transaction, but obviously they didn't at that time!)... another weekend had passed. I'm a very patient person, so I talked to the second person through online chat, finally that person was very helpful, she actually sent me an follow-up Email afterward.

What I would suggest is -
1.do not purchase too many stuff at one time. Don't fall for the "get free shipping on orders over $150". Yes, sometime shipping can be very high, but you really need to consider your budget and your potential. Before you buy something, ask yourself- Do I really need this? What would I do with this handbag? Is this really good material? Is this worth the price or is it going to last a couple years? Most of those free shipping deal would only affect your judgement toward your mind by either buy more things you end up may considered as useless or increase COD amount your pay even more in the end.
2. Do not fall for their picture. If you really love a bag they are selling. You always need to search the same thing over the internet first, because you may search out more and even better pictures or information about the product.
3. Always consider quality as your first priority when you search on their website. Nasty Gal can still exists in today's online shopping mostly because they sell bizarre and interesting fashion stuff you can't find very easily anywhere else.