NamecheapReviews 8,506

Much of the shopping experience is filled with dense technical language that is difficult for me to understand as a first time domain buyer. The diverse number of options is extremely appealing, and I'm happy to be able to customize my order, but some things didn't make any sense to me.

After I completed my order through namecheap, I thought I'd be able to begin customizing my website through namecheap, but every link I clicked lead to a dead end-- or to features I'm not yet educated enough to want to use.

When I went to the tutorials, what wasn't clear was where I need to go to begin working on the page, and I lost an hour of my time before I thought to just type in the domain I bought. After I found the cpanel I thought I was going to be happier, but cpanel is complicated itself. First, since I'm so new to webdesign, I'm a little afraid to edit the folders in the web browser.

What was really lacking was a clear tutorial to get a "hello world" onto my site. I was completely lost as to how to remove the cpanel buttons on my dotcom and load my content.

It was only after I stumbled upon the discovery of how to properly install wordpress and get it to appear on the site that I felt that any of the namecheap tutorials would be helpful.

I really just feel that the site needs more "first timer" tutorials that explain what the files in your folder browser are used for, what's safe to edit and play with, and how to go from the park page to a proper customized dotcom. I felt the majority of the tutorials helped out with the steps after that.

This is the first web experience I've had where I felt like an 80 year old who just got introduced to a mouse and keyboard.

Basically, the service made me feel like I was dumb, and that made me upset as a customer. I don't want to feel too dumb for a service I've invested precious money in.

The best thing about namecheap has been its customer service. I get personalized email within a day after posting a ticket. That's been great. Now the user interface just needs more specific directions about where to locate the files and how to begin editing them. That could have been explained at the end of checkout or in a "basics about your new webhosting services" email.

Thank you for your help in getting my first business started. I feel I can trust namecheap as a customer, but I want to see more new user friendliness out of the company.