Naked Wardrobe

I LOVE naked wardrobe! I live in Los Angeles and every single time I have placed an order, I have received it within 2-3 days. Not sure why people are complaining about the shipping because on the naked wardrobe website it clearly states, how long shipping will take depending on where you live and the rest is up to USPS.
They are constantly emailing me new promo codes, at least 2-3. Times a week for discounts, which is very generous.
One time my dress was ripped and I emailed customer service with a polite message and a photo of the dress. I received a response in a very timely manner. A brand new dress arrived 2 days later and they didn't even have me send the ripped one back.
The packaging is always so clean and neatly wrapped in plastic, tissue paper, and a polymailer bag to keep the clothes in good condition.
I'll always shop from naked wardrobe. It's my favorite store and I've never had a problem with customer service.
I also was fortunate enough to meet one of the sisters who runs the company, she was definitely the nicest person I have ever met. I was shocked at how sweet and generous she was.
Anyone who has a problem with their clothes, website, shipping, customer service, etc. should give it another chance because we've all had bad experiences shopping anywhere and everywhere. Even amazon will send an automated email that says "thank you for your inquiry we will respond within 24-48 hours"
Naked wardrobe has clothes that can be worn over and over again without anyone noticing it's the same outfit. All you need to do is layer a different jacket or duster over it. The nw exclusive fabric is really flattering and hugs your body in.
I wish I could buy everything from their website!

Here's what I emailed...
Nothing back

"Hello!

Ordering from your website has honestly been the worst experience, and I online shop a lot.
I've been trying to contact your customer service from my other account I made, and I've forwarded the same email 48 hours later, and I still haven't gotten a response...

I ordered the dress again today because I wasn't sure if the last order went through which was a total of $45 (what I inquired from...)...

Something is wrong with your website and now I have all these charges are pending in my bank account... A total of $210 of pending charges from your company. I need refunds for the unauthorized charges your website made.

I'm so frustrated. I just wanted to get this dress for formal & it's been the most difficult and confusing online shopping experience I've ever had. If you could please advance my shipping, or give me a promotional code for next time for all my troubles, that would be amazing as well.

Thanks,..."

Gonna have to call the bank. They took $155 worth of unauthorized money from my account. Like Wtf.

I like the fabric of clothes buuuuuuuuut I've been having trouble with communicating with them. 1st of all, what clothing store doesn't have a number?! 2nd of all it takes "48" hours to get a response back which is not true, more like when they choose to do so! 3rd of I feel that when I complain and order from them, they delay my stuff on purpose! It's been almost 2 weeks since I ordered and my package is still not here! They don't care about their customers! I'll make sure all my family & friends/strangers know not to waste their money. Very very disappointed!

My mom had ordered me a birthday present and when I got the gift, it did not fit. We received the gift the end of August and 3 weeks later was my birthday. By the time I received it, we had exceeded the "15 day refund policy". There site is so inconsistant you can never wait to order a birthday gift for last minute. They go in and out of stock and sizes so frequently so my Mom wanted to purchase the second she saw it. Instead of issuing a store credit, we received the shipment back with no notification or communication from their customer service department. They are HORRIBLE. They do not have anyone answering phones and their customer service emails are copied and pasted, not even personalized for your situation. Even after this explanation, paying to ship it back (3 WEEKS LATER. Not 3 years), they would not issue a store credit. I WILL NEVER BUY FROM THEM AGAIN.

I recently bought a dress from naked wardrobe (first time buyer), 'the hold me tight dress' in the colour nectarine. I was very dissapointed when I had received my order, to find that the colour of the dress looked nothing like that as seen on the website. The colour resembled very similarly to an orange high vis vest, normally seen on construction workers. I'm not sure if this is consistent throughout all of the clothing or if it's just with this particular colour as I bought a bodysuit in the same colour and another dress which also looked nothing like the picture. If it weren't for the colour I would have loved this dress as the quality and stitching of the fabric was pretty good. However, it's disappointing considering how much I paid for the items as well as international shipping on top of that You can't return international orders so unless you are sure about the item you are purchasing, don't even bother! I had also purchased two different bikini sets, with regular bottoms but was sent thongs instead. I would not recommend this site, it is not worth the money!

I ordered from NakedWardrobe twice and each time my order was cancelled and refunded. The first time they cancelled my order, they claimed it was because my shipping address was different from my billing address.

The second time they cancelled my order, no explanation was given even though I used a credit card with the same billing and shipping addresses! This is completely unprofessional, unjust, and wrong. I have since given up on ever ordering from them again.

Their policies are $#*!ing garbage along with the $#*!ty clothes and customer service (which is pretty much non-existant). I sent a pair of pants back which was terrible quality and did not fit and I get an email stating they could not except it because I used a discount code THEN I GET ANOTHER EMAIL TALKING ME THEY ARE CHARGING ANOTHER $25 TO SEND IT BACK. Why don't you get a more experience team of professionals instead of the 15 year old want to be contouring asswipes who work for the company?

They blocked my on instagram because I wrote this: im starting to dislike Nakedwardrobe, ive bought several things and the clothes looks so different because the models on the pictures are so tiny! So the clothes doesn't fit. I even got home a broken dress. And didn't give me anything no discount or return. And they exaggerated with the prices and the shipping +taxes on that like 40 dollars. They've got now their kardashians attention can they now focus on us costumers?
Don't even think about buying stuff from there they don't care about costumers all they think of is kardashian..