Naked Wardrobe

They always give these fake promo codes, and when you get to the website there is no way to enter the promo code. I email their customer service to ask them about the promo code, but they don't respond. There is new site that sells amazing bodysuits, just like them. I'll just continue to buy from them because they are more cheaper and the prices are better.

They have the worst customer service. I don't even know if they really have someone that checks emails. I have placed several orders from them previously but my last order was missing an item so I emailed them and waited a week and received no response. Sent a 2nd email and waited again and still no response LUCKILY I paid with PayPal who I contacted advising them of my issue and lack of response so PayPal reached out to them as well as withheld the funds. Of course once their money was withheld then I get a response saying the item was out of stock now if they was the case then why not automatically refund me for the item, instead you ignore me and keep my money until your money got kept by PayPal. Smh. I advise anyone ordering from these people to pay with PayPal for protection because they will not respond to you. Also a little side note, on many different Sundays they will offer a coupon code "extra60" to receive 60% off certain items and this coupon NEVER works! I've emailed them also about this and received no response. How do you not know this code doesn't work after issuing it for months, at this point I believe it's intentional. Very shady and odd company the way they practice their business.

Love the style of their stuff and I have ordered a lot of their stuff. It is all cute but overall low quality. Everything pills even if you hand wash and watch how you wear the clothing. It is cheap fabric. Also, bodysuits stretch to the point that for example, the straps of one no long stays on your shoulders b/c the overall bodysuit is so overly stretched.

You are paying inflated prices for the fashion/style that is it - other than that there is nothing spectacular about this brand. Nothing lasts and I have experienced it myself.

I placed my order for a black "get snatched" bodysuit size XS according to their sizing chart should have fit my chest. For reference I am 5'2" and weigh 101 lbs. This size XS bodysuit is so small in the chest it shows my nipples. Their website sizing guide is wrong, I have ordered size XS from many other companies without this issue.
I paid my own money to have this item returned and they shipped it back saying they don't accept returns for bodysuits. What kind of unprofessional company doesn't accept returns for bodysuits? Put a hygienic sticker on the panty area if you're that concerned about it. Do not order from this trash company, I won't. And I will be leaving a comment on any YouTuber's channel that recommends their company. Trust me sis!

I am new to the Naked Wardrobe family and with everything, the first impression is the best and lasting. Let me start by saying they have redefined the word "snatched." I have never felt so curvacious (I know that's not a word) in a jumpsuit in all of my life. Spanx who? I also had an experience with one of my orders that resulted into me reaching out to their customer service team by email. Their site says responses within 48-hours. Not only did I receive a response within 24-hours, I received a resolution at the same time. Ladies/gentlemen if you need a little bit of "snatch" to assist with those extra inches, I highly recommend Naked Wardrobe. Your satisfaction is guaranteed!

I ordered a pair of spandex that were priced quite high. I had to pay for shipping as well. The reviews that I read were all positive which is why I ended up buying them. When I received them I was very disappointed to find that they were the total opposite of what I had bought. When I submitted my review on the shorts, I was given the message that my review has been accepted for moderation which means that they do not post the honest reviews. I feel very ripped off as I will have to pay for a return label as well. Be careful and do your research when buying from them since they do not post any of the honest reviews users submit.

This was my very fist time ordering from Naked Wardrobe, and trust me, my very last time. I ordered a snatched jumpsuit from them and when receiving the item, there was a hole in the front of the jumpsuit! I contacted customer service via email twice for 3 days, still no response. At this point I'm filling a dispute with my bank. I can't allow someone to be so careless with not only their items but also my money. Almost $100 dollars for this jumpsuit, just for it to arrive damaged and no help from them! I would have even took a replacement over a refund, but due to their lack of response and careless Customer Service team, I want all my money back, down to the copper penny!

I have ordered from them a couple of times, until recently that I made an order and this time they posted on the site to please disregard any delays on shipping because of COVID. Which is fine as I have ordered from other stores and the same thing happen. So two weeks pass by I had no tracking number so I messaged customer service and later received an email with a tracking number. Fine, another week goes by there is no movement with my order so I figure something is wrong I send them another message they don't answer fine again so I wait another week so now we are going into a month and no movement from the tracking number. So I start messaging them constantly until finally got an answer saying that they apologize they noticed the no movement and think my shipment got lost in transit. So my question is, if I never would have messaged them I would have never known what happened with my shipment or money. Thanks but no thanks last time I'll order from this site again.

They're SCAMMERS, I bought a body suit and nw leggings they send the body suit (which was literally damaged) And no leggings in my order. I email them letting them know I never received the leggings and they basically called me a liar! They said they know by the "weight" of the package they the leggings was in them. Then your weight scale must be broken because I looked in my bag and I only had a jacked up body suit with my leggings no where to be found. There was no hole in my package when it arrived so I know my mail man didn't take them... bunch of scammers, I am pissed with this company! I've never received customer service like this in my life! Image paying for a product and not receiving it, then the company says they did send in to you but u never received it... is that not a scam. They must be going out of business and don't give a crap if they loose paying customers. I guess they are going to rely on celebs wearing the items they got sent to for free, to promote there business untill they close down. Disgusting company, I'm pissed. Every NW review board I find I'm going to write a review on them, people need to know what kind of scam "company" this is.

Naked Wardrobe has the absolute worst customer service I have ever experienced. I emailed customer service to ask about my order, because the tracking information had not been updated in over a month, and no one responded to my email. I also commented on their Instagram post asking about my order and they proceeded to block me from commenting. Worst experience, I would definitely never purchase from this company again. I would give zero stars if that was an option. If you don't mind waiting a month+ to receive your package, having no information regarding its location or status, and for the entire time being unable to get in contact with anyone from the company for any of your questions or concerns, then order from Naked Wardrobe.

I really don't know what to say! Careless?! Or they just through some lies and close the cases? I've been through two scenarios with this online shop. They don't even care about their loyal customer. They cancel the shipment whenever they want giving an excuse that I didn't reply to their call!? While they are having my email address and my shipment details!? I'm shocked. This is not Naked wardrobe, this is all about their customer service, the communication level. Now I'm happy because they are blocked from one of the biggest famous International company, and I'm satisfied now. No one in the company I work for will receive anymore emails from them anymore whenever they send their advertisement. Revenge.

Let me start off by saying, that their customer service is horrible. I made 2 attempts to purchase any item and they are yet to refund my money. Mind you this is my first tome ordering from them. Despite the fact that I saw reviews that they were horrible. I have them the benefit of the doubt. IG MISTAKE! When I contacted customer service via email, because their phone number just leads you to a automated messaging system that annoys you with no actual person to talk to, they took nearly 4 days to rely back to me. They kept saying that they need to verify an authorization code to confirm my billing matches my account. MIND YOU THE MONEY WAS ALREADY PROCESSED AND REMOVED FROM MY ACCOUNT. I wasted 3 weeks trying to get my items for them to only keep telling me the same story about a stupid authorization code that BTW MY BANK NEVER KNEW ABOUT! My bank told me to request for a refund and never order fro. Then again because if this keeps happening with other customers they will flag their company as fraudulent. So far it's been. 2 weeks and I am still waiting for my refund. NEVER ORDERING FROM THEM EVERY AGAIN.

Placed an order January 30. By Feb 11th I still hadn't received a shipping confirmation so I emailed them. Package went out the same day I emailed them, supposedly. My March 5th still hadn't received my package. Emailed them again and they told me to wait the full 25 days after my package had been shipped to then try to locate where it was. IT IS MARCH 10th. TOMORROW MARKS ONE MONTH SINCE IT WAS APPARENTLY SHIPPED. And they don't answer my emails, and left me on seen on Instagram. How professional. My tracking number also is not available anymore. I spent around $340. NOT OKAY. I filed a complaint against them with BBB.

I have ordered a bunch of times from naked wardrobe. I love the fit and I've never had an issue until I ordered last time.

This was my email to them:

Hi there.
I just received my order and I must say I'm a little disappointed
I will attach pictures. I am leaving on vacation and was beyond excited about my order.
The leopard and black swim bottoms don't fit the way they should. I'm a size large and have bought a bathing suit before with naked wardrobe.
Here is a picture of the bathing suit Bottoms.
You can clearly see the difference in size. I'm so disappointed because I ordered quite a bit this
Order and feel like I wasted my money now. I know swimwear is final sale but I'm very disappointed. I was just speaking so highly about this company over the weekend to other women, and feel a little ashamed now and should take my words back. I truly thought I wouldn't have an issue and now I can't wear my new purchased bathing suits on vacation with confidence. It's very unfortunate.
( the orange bottom is from a while ago I purchased and black is new. Orange fits me perfectly...
Black is to tight)

Hope to order again one day. Thanks for your time.
V*** b*******

Order #

ALL THEY WROTE BACK TO ME WAS THIS:
Hi Love,

We sincerely apologize for this inconvenience.

Unfortunately our different swim styles will have different cuts & measurements resulting in the fit to vary.

We will keep this in mind for the future of Naked Wardrobe.

Again, we apologize for any inconvenience.

Xoxo,

NAKED WARDROBE

#NWS*******

That's it?
I couldn't return it. Nothing. Im stuck with these products. Beware.

This picture below is a size LARGE in orange and black.

How is this the same size?

I ordered 3months ago
And I patiently waited for a month or longer as I am in dubai
I ship from everywhere in the world

Then I emails to ask what's going on
No replies
I called no replies
I messaged no replies
I instagrammed emailed again fb messages all of it
I was nice then upset then disappointed
No reply

I cannot believe that they don't even refund or cancel or do anything
Never had such a bad experience
My first time of complain online but they truly deserve it