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From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
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I know travel airport easy enjoy thank you 🙏🏿
I know easy look find price ticket for airport chiang Mai Thailand go to Phuket Thailand and travel enjoy fun 👌👍 your customer service company very good job thank you much!
Overall had a great experience placing an order for my trip.
However, the price changed quite a bit right when placing the order.
This is very disturbing as the price increased by more than US$200!
I have been travel out of country for Years, and my travel to Brazil every 3 months but this time I spend more than 26 hours to get home, when I booked my trip as always I booked with my final destination but this time I have to do 3 different check-in on different airport and my way back, my flight got cancel and the airlines couldn't help because the company MYTRIP booked me with different tickets, again I have to do checked my bags twice a and do all the check in all over again, NO CONVENIENT AT ALL,
Cheaper price and cheaper customer service and horrible access to to the gates. NEVER AGAIN
I am happy with the flight selection. But its hard to de-select numerous services that nobody may need. Easier to make it the other way round
My booking agent touched all bases: Self-transfer, travel insurance and seats. I am confident that this long flight will prove relatively smooth, thanks to these arrangements.
I have been using online booking for a long period of time yet, now finding you I could tell prices here more convenient and the app is arranged much better comparing others. I am booking tickets often, and was happier with my previous two bookings from you.
Thanks a lot!
I paid extra if my my sister canceled her trip, but she passes away by an accident, and I paid for her ticket and I have called my trip 3 times and explained and send them her dead certificate, to refund my money, but there has been no solution. Its been 2 weeks.
It went well can't wait for my flight in Kansas City
I had to cancel my family's ANA flight booked via myTrip. MyTrip said ANA will charge around $160 per person for cancellation and the site will charge around $42 person. They also said taxes among some other things are non-refundable. Imagine my surprise when the amount they said they would refund was $132 out of $4,000+! They could not explain why. They just kept me hanging in their chatroom. I say never book here!
You jumped the price at the last minute. I tried doing it twice, same thing. My friend had over a hundred dollars cheaper ticket through flightnetwork.com.
I was shopping around for an affordable flight, and I found it at mytrip.com
The fare was good and everything else was smooth
They charge my purchase twice, did not cancelled my booking. Told me to cancel my booking with the airline for a refund, and then they only returned 67 pounds from 300 pounds they were supposed to refund.
Thiefs
Booked transit ticket when booking stated same career AI flight received airline confirmation same PNR from Mytrip itinerary. Upon checking boarding airline staff informed it's not code share or same airlines you need to change different airlines clear your baggage and recheck in again, after collect boarding pass flight hot delayed 40 mins my total transit period is 2 hrs in Bangalore now it's turn to 1hr 20 mins again after clear baggage another 30mins proceed to boarding gate close unable to check in airlines staff unable to help (WORST AIRLINES EVER AI) even new management take over need to improved how they allow this kind agents to sell there tickets must block them immediately. When I called Mytrip they don't bother says must contact airlines, airlines said contact booking agent. This kind of agents must block sales tickets for flight immediately even staff agreed same PNR and same airlines when you click this is tricky small button you need special lens for this press view it's stated different PNR in airlines reference this is the way cheating peoples money
Loved everything about to fast and easy to look for my flight
They are scammers! The worst agency ever! I bought 2 flights tickets on their website in 2020 that they cancelled because of covid and they were supposed to give me back my money. From 2020 im running after them to receive my refund, we are in 2024 and i still didn't receive anything! Everytime im calling they are just trying to rassure me and ask me to wait, that they escalated my situation and someone is going to call me back. For one year that they are telling me that same stupidness everytime im calling, nobody never contact me back! Even today i called them and it was the same story. Now i'm about to make a complain against them and take a lawyer to get back my money, im not going to wait more time! And they will have to give me back the money i will spend trying to get my refund also!
It was generally a good experience as the website is well laid-out, user-friendly and items are explained in detail.
The website is fast and all went efficiently.
I was just disappointed to find some details on the flight I wanted to book different from the source which had directed me to mytrip.com, especially the ticket price which was considerably more expensive.
So many extra fees! Also, your request to provide passport information is very frustrating! Your request for DOB doesn't allow scrolling quickly through the years. As I am 76 years old, this requires me to press the month reverse button over 900 times.
Will charge you to even change your name on the booking, even when autochanged to a shortened version of your name, 45$ extra fee
Will hike up price right as you reach last step of payment - but in fact price has not changed for others.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members