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From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
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Good price. Not a fan of the extra costs for everything, but that's how it is.
I purchased a ticket from Delhi to Manali (India) via the mytrip website. The flight was cancelled due to bad weather. I contacted the airline (Alliance) who said I need to contact the company I purchased the ticket thru for a refund. I entered into a 1 hour online conversation with mytrip. Their position was quite simple. I must contact the airline for a refund. Logically that is wrong as I purchased thru mytrip (basically the travel agent so to speak). Despite mytrip attempting to shove me off to the airline I am persisting. What ever the outcome will be, the lack of service and the need to argue and negotiate every step of the way is quite clear. Shocking service. The reality is obviously quite clear to them but apparently of little to no interest. I assume a certain percentage of customers loose patience and give up. This will not be the case with me.
Only complain is that I had to contact the airline provider to get a confirmation number.
Easy to use and the best deal. I would like to say there are lots of flight information and all the combination of the best deal.
Good experience, returning money when flight was canceled, was long but I got it, thank you God bless e
So quick and easy to search. I also found the different options to choose
I thought I selected two things that would give me a carry-on baggage allowance - flexible ticket and reserved space seating. But my ticket shows that I am only allowed a personal item.
Overall good site but could use without the additional extra nickel and dime charges before getting to paying page.
I need to cancel a flight and refound because it turns not convinient for me ( the airline changes the trip and put me 2 stops when i had originally only one) and it is very dificult. I did'nt recibe reponse yet
Easy to use, clear and straightforward. No flash messages telling you to hurry up before the price rises.
Price going up when I change # of passengers, price go down when I change # of passengers
All of the additional fees makes the flight appear cheaper than it really is. Having to go through and select or choose not to select all the additional options is painful. Show me the full price and then reduce it as I deselect all the extras.
Der er veldig bra oh reser med dere men det er først ganger jeg kan ikke si noen okrat nå
The system was well developer and it was also very easy to use.
Excellent experience like always! Love Mytrip I'll appreciated some discount when I use the app but everything is amazing
Service is good and usaly it's instant ticketing.
Just need pdf format otherwise it's ok.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members