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MyTrip

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!


mytrip.com
Founded in 2007
Sugar Land, TX, United States
+260
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MyTrip Reviews Summary

The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
784
value
747
shipping
521
returns
648
quality
700
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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Thanks did a great job thank you so much love it love it love it love it love it

Date of experience: December 11, 2024
Michigan
1 review
0 helpful votes
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I had to start all over because I had to think through my purchase and it took too long.

Date of experience: December 8, 2024
Greece
1 review
1 helpful vote
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Yu buzzed blanked me mentioned happy :( i was out n I had to start again baggage 23k was 53 2nd time round baggage was 83 $u.s how pitiful increase of 30$us $[50] Australian can you kindly refund me the 30 as that s no fair on a silly extra fare :/ cmon what is that will the world need to know what happened if yu just ignore that mess n tell Italia to give Michael B that original 53 $ quoted

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 6, 2024
California
2 reviews
6 helpful votes
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Great fare and easy to book..
December 14, 2024

Great fare and easy to book. Held my fare for a while as I look for payment. Great fare and easy to book. Held my fare for a while as I look for payment.

Date of experience: December 4, 2024
Thailand
1 review
0 helpful votes
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I am very happy to use mytrip
December 14, 2024

I am very happy to use mytrip. Is very convenient and easy to used.

Date of experience: December 3, 2024
Croatia
1 review
0 helpful votes
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Quick and efficient
December 13, 2024

Quick and efficient. Very easy and great selection of the flights & options

Date of experience: December 3, 2024
New York
1 review
0 helpful votes
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Thank you was fast way booking I am very happy I don't have to speak to anyone

Date of experience: November 30, 2024
Georgia
1 review
1 helpful vote
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Price went up on my original booking by ~$100. I then canceled it one hour after booking and you charged me ~$300. Then I rebooked with a different date, and your price went up by $78 again. I would like my $300 back.

Date of experience: November 29, 2024
Virginia
1 review
0 helpful votes
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Very very easy and quick
December 10, 2024

Very very easy and quick. Appreciate the efficiency! Would use application again when i travel more in the future!

Date of experience: November 29, 2024
Slovenia
1 review
0 helpful votes
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I have very good experience with my booking. It was easy and instructions are clear. Thank you

Date of experience: November 28, 2024
New York
1 review
0 helpful votes
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Discount code campaign offline even though it is active.
Price change at payment

Date of experience: November 27, 2024
Greece
1 review
1 helpful vote
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Wheelchair assistance
December 6, 2024

Where is the assistance contact form. I have been trying to arrange assistance for three days without success. I originally found the form but there was no slot in which to insert my mobile number. Now I cant find the form.

Date of experience: November 26, 2024
New York
1 review
0 helpful votes
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Great service love the prices it wont be the last time i am using the company

Date of experience: November 25, 2024
Egypt
1 review
1 helpful vote
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Damage bag
December 5, 2024

I don't recommend dealing with them
I don't recommend dealing with them, a very bad company, I traveled through them, my bag was broken, with a price of $150, and I contacted them, and their response was unfortunately, we will not be able to compensate you. I advise everyone not to deal with them for their bad service

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 25, 2024
Bahrain
1 review
0 helpful votes
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Excellent service, easy to book ticket and quick response. Thanks

Date of experience: November 25, 2024
Libya
1 review
1 helpful vote
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I was struggling to understand fare rules before booking.

This was very important, and I find it very minimal to keep this info until after booking. I booked the flexible ticket, and now I see that if I need to change, I will have to pay $100. Why? I hope I am wrong, because this is very strange.

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 24, 2024
Indiana
1 review
0 helpful votes
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It is best site for me to book
December 2, 2024

I have the pleasure to let you know that you operate the best airline ever. Everything went on smoothly for me. Thank you very much.

Date of experience: November 22, 2024
Florida
1 review
0 helpful votes
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Quick and easy, hassle free
December 2, 2024

Quick and easy, hassle free. Site is set up so it is user friendly

Date of experience: November 22, 2024
Illinois
1 review
0 helpful votes
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We are really happy for your help
December 2, 2024

We are really happy for your help. Thank you so much. Easy way to find tickets and all we need it.

Date of experience: November 21, 2024
Florida
1 review
0 helpful votes
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Doubt about payments
December 1, 2024

Excellent chat support, solved in a minute by Dat P.

Date of experience: November 20, 2024