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From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
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Everything was very easy and simple also was nice.That way the review has to be the best
It was easy and straightforward! I enjoyed the booking process. Thank you.
Didn't change ticket price right before purchase lol :) :D :O
Great rates and Quick confirmations. Provided me with details on baggage which other sites were not providing.
They are a scam. They don't have any kind of online presence because they know what they're doing is so so low. The "customer service representatives" don't understand English, talk over customers, lie, won't transfer you to an appropriate department and will hang up calls. After an hour, they still wouldn't find a booking order, after I provided them with order number, travel dates and passenger names. THEY SENT E CONFIRMATION FOR A TOTALLY DIFFERENT BOOKING. If you can, RUN AND DON'T LOOK BACK.
Easy, efficient checkout with understandable options and clear instructions.
Fairly simple and not complicated at all. As relaxed as it could possibly be.
Could not see how to add for 1 more bag. Felt like i went away from kayak when i didn't want to.
Low cost fares are NOT cheap! So many added fees mean that the ultimate price is far higher than the initial quoted price.
Price go higher while booking and making payment. Not trustworthy service
"Hello,
We were unable to locate any reservation with the information you provided.
Kindly use our official contact channels found on our website to reach us for assistance.
Best regards,
My Trip"
No he podido ver mi reserva. Me dice que el correo esta bloqueado
"Hello,
We were unable to locate any reservation with the information you provided.
Kindly use our official contact channels found on our website to reach us for assistance.
Best regards,
My trip"
Additional fees for everything was very annoying, especially because we had to confirm each time we didn't want the weird add-ons
"""Hello,
Please note that all the additional services available on our website during the purchase are provided to the passengers to make their travel more comfortable and pleasant, especially in some cases where some passengers need further assistance than others. None of these services are obligatory or pre-selected.
Additionally, the terms and conditions on all of them are available before the purchase, and in case you are still not sure about the specifics of each product, you can always reach out to our support to receive further guidance.
Best regards,
My trip"
When i tried to check in i couldnt do it. I tried to sign in with pin. But thre was no pin in the letter.
"Hello,
We were unable to locate any reservation with the information you provided.
Kindly use our official contact channels found on our website to reach us for assistance.
Best regards,
My trip"
I didn't realize the fee didn't include reserved seats. The flight ended up costing me almost $150 more than advertised.
When I didn't find a good option, here was a chanel of blessing
I had a terrible experience with this company. I purchased a ticket from New Delhi to Tel Aviv, and they completely misled me. Instead of a seamless connection, they issued two separate PNRs, treating it as two different flights. This resulted in a completely unrealistic 1 hour and 30-minute connection in Doha, where I had to retrieve my luggage, go through immigration, check in again, and clear security—something that was impossible to do in time.
To make matters worse, they never informed me that my ticket had ZERO baggage allowance. I was forced to pay a ridiculous $460 USD for my two pieces of luggage on the New Delhi–Doha leg and another $460 USD for the Doha–Tel Aviv leg. That's $920 in baggage fees—more than the cost of the ticket!
Additionally, I paid extra for ticket flexibility, yet when I tried to change my flight, the airline told me that my reservation did not allow any changes and that I would lose the entire ticket if I didn't board as scheduled. The agency completely failed to notify the airline!
This company is a scam—they nickel and dime customers while providing deceptive and misleading service. I demand a full refund for the ticket and baggage fees, but so far, they have done nothing. Avoid this agency at all costs!
"Hello,
We are sorry to hear about the experience you had with our service.
Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company.
Best regards,
My Trip"
It's fast and secure, easy to understand, no complicated
In payment page, they changed the price and i didnt realize. They got direct flight price for nothing.
"Hello,
We were unable to locate any reservation with the information you provided.
Kindly use our official contact channels found on our website to reach us for assistance.
Best regards,
My trip"
Easy to access. Too many items to navigate before selecting preferred payment.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Hello,
We are sorry to hear about the experience you had with our service.
Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company.
Best regards,
My Trip"